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ben holliday ben holliday about this is my blog where i ve been writing for 20 years you will find posts about digital transformation design and leadership you can also find me on bluesky and linkedin in 2022 i published a book for tpximpact multiplied latest posts and feed monthnote june 2026 a mid year catch up via some new monthnotes read more june 30th 2026 posted in events monthnotes speaking 2025 wrapped the year in brief and looking forward to 2026 read more december 31st 2025 posted in personal the train has to be yellow an example of the importance of vision in service design and transformation from the recent launch of bee network rail in greater manchester read more december 12th 2025 posted in design service design service mindset vision false positives and user centricity are there false positives in the user centricity of your team programme or organisation read more november 27th 2025 posted in design service design service mindset from product to a service mindset exploring the need for a service mindset in product focused organisations read more november 18th 2025 posted in design digital transformation service design service mindset mountains of the mind notes and service design inspiration around map making and exploring taken from the book mountains of the mind by robert macfarlane read more november 15th 2025 posted in notes service design simplifying the proceedings of family court interactions a service mindset example from the bbc radical podcast with amol rajan law and order how to fix britain s courts an interview with lady brenda hale read more november 14th 2025 posted in digital transformation service design service mindset notes on flattening the earth learning about the tactics and business models of big tech and what comes after an ai bubble read more november 11th 2025 posted in ai digital transformation analogue innovation doing one thing well a story about analogue products and new trends where people want devices that do one thing well again read more november 9th 2025 posted in design innovation it s your relationship with the ground that shifts notes and a reflection from the ministry of time the 2024 debut novel by kaliane bradley read more october 30th 2025 posted in books notes 43 minutes per staff member per day looking at the latest nhs framing of time savings from investment in ai and the continued need to better reimagine how we work with technology read more october 23rd 2025 posted in ai digital transformation service design fun at work revisited reflecting more on learning to enjoy the size of the problem read more october 12th 2025 posted in culture design leadership making the world a place of possibility a small quote and reflection from celeste ng s most recent novel our missing hearts read more october 8th 2025 posted in books notes storytelling new ways of organising revisiting service oriented approaches and thinking about the organising principles needed to support system level change read more july 12th 2025 posted in digital transformation governance health multiplied service design service mindset appy thoughts on the new gov uk app my initial thoughts and feedback about the gov uk app its features and future potential read more july 9th 2025 posted in design government doing the work and holding the highest standards a bruce springsteen story from the book born to run the importance of doing the work how it shows who we are and that we understand the opportunity and what s at stake read more july 5th 2025 posted in leadership springsteen storytelling deep inside the extremes of our own tech bubbles some thoughts on ai pessimism versus ai hype and the need to find new spaces where possibility and optimism in technology can remain alive read more july 3rd 2025 posted in ai monsters that you can t see inspired by doctor who the importance of the stories we tell ourselves what we see and the power of what we don t read more july 3rd 2025 posted in doctor who leadership storytelling television monthnote june 2025 july 1st 2025 posted in ai monthnotes personal speaking springsteen everything changes but you exploring themes and sharing links from my talk at ux scotland 2025 read more june 29th 2025 posted in ai art design speaking next topics mutliplied design service design service patterns digital transformation ai leadership personal all posts search for something more about multiplied book bluesky linkedin speaking