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Text of the page (random words):
request tracker skip to content products request tracker rt incident response rt assets rt formtools solutions customer stories rt helpdesk change management aws reservation management ai power for request tracker your way pricing cloud rt on premise resources rt documentation rtir documentation services training blog posts product download technical specifications community user and developer forum community wiki how you can help github talk to sales request tracker built for teams trusted for decades open for good talk to sales free trial now available in rt ai features built into request tracker suggested replies ticket summaries sentiment detection and smart routing right inside rt plus the rt mcp server lets you query and act on tickets from claude or any ai assistant suggested replies ticket summaries sentiment detection smart routing inline ai actions rt mcp server explore ai features bring your own ai your ai engine your data no lock in hook up the model you already use or run one locally no proprietary rt ai subscription required just your own api key openai chatgpt google gemini anthropic claude microsoft copilot self hosted private by design your ticket data only ever flows through your own rt instance cloud or on prem fully open source and extendable ticketing reimagined organizations of all sizes use request tracker to track and manage workflows customer requests and internal project tasks with seamless email integration custom ticket lifecycles configuraable automation and detailed permissions and roles rt serves the needs of your customers your staff and you contact us customer stories see how organizations of all sizes rely on request tracker every day real teams real workflows real results higher education from email overload to campus wide clarity a regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust security ahead of the flood a university security team transitioned from reactive chaos to controlled incident management using rt s structured workflow system cloud management turning cloud confusion into cost savings a managed services provider used rt to track cloud commitments and reduce costs by proactively managing expiring agreements human resources no more dropped balls an hr team streamlined employee onboarding and offboarding through automated workflows in a single centralized system professional services one system for every team a growing professional services firm consolidated five departmental tools into rt recovering implementation costs through software savings within a year view all customer stories introducing rt 6 powerful flexible and faster than ever rt 6 is the next generation of our open source ticketing system designed for teams that need control without the bloat rt 6 simplifies your workflows while scaling with your organization meet rt 6 your deployment your choice deployment choose from cloud rt on premise or self hosted in the cloud we offer flexible options and simple plans to help you get up and running quickly support plans for both on premise deployments and fully managed services code the source code and api are completely open you are free to customize rt and integrate with other systems and tools learn more learn more learn more ditch the shared inbox all of the support tools you need none of the bloat request tracker is a fast flexible alternative to heavy high cost helpdesk platforms that feature gate download rt today new from our blog new in rt 6 0 3 search phrases denser cf display history toggle background jun 2 2026 by jim brandt in what s new in rt 6 rt 6 0 3 is now available and along with the usual round of fixes it brings some really nice upgrades to everyday search a denser and more flexible custom field display a button to easy switch the background color in ticket history and a set of behind the scenes changes that make rt lighter on memory here s a rt and rtir 6 0 3 and 5 0 10 released may 28 2026 by jim brandt in announcements rt rtir we are pleased to announce that request tracker rt 6 0 3 and 5 0 10 are now available along with matching releases of rt for incident response rtir 6 0 3 and 5 0 10 both rt 6 0 3 and rt 5 0 10 address several security issues and we recommend that all users upgrade as soon as possible full details upgrade notes and complete turn your request tracker tickets into answers with ai mar 31 2026 by keri akmezikyan in ai rt everyone s trying to figure out where ai assistants fit into their work the hype phase is over now it s about finding the spots where they genuinely help where they save time reduce friction or surface something you would have missed what s becoming clear is that the ai itself is only part of the equation the next page work smarter with request tracker subscribe for tips tricks email address leave this field empty if you re human search company about news blog careers help support training services self hosted cloud 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