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braze customer engagement platform why braze product back the braze platform all your data channels and orchestration needs in one place view the platform brazeal updates automate learn and personalize with ai braze data platform unify activate and distribute your data cross channel send all your messages from one place featured capabilities brazeai decisioning studio deliver 1 1 personalization at scale journey orchestration create multi step cross channel experiences brazeai agents updates scale smarter engagement with always on ai agents reporting analytics analyze performance uncover insights creative studio new simplify creative workflows featured channels email mobile app messaging web messaging sms rcs whatsapp view all channels how it works get a breakdown of our vertically integrated technology learn more solutions back industries retail ecommerce financial services travel hospitality media entertainment gaming on demand qsr use cases optimize onboarding boost productivity improve acquisitions reduce churn increase engagement braze for engineering startups 2026 global customer engagement review for our sixth global cer we surveyed over 2 200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands partners back braze alloys explore and connect with our trusted technology or delivery partners become a partner explore the different types of partnerships available and help lead the charge for best in class customer experiences find a partner supercharge the power of braze with pre built partner solutions designed to accelerate success resources back learn resources hub case studies blog reports guides videos webinars events user documentation grow bonfire customer community braze learning customer champion certification glossary support support overview professional services customer success company back about us learn how braze became the leading customer engagement platform investor relations get the latest news numbers and financial results careers discover job openings why people love working at braze esg explore our environmental social and corporate governance data news find out about the latest happenings at braze legal get information on our legal terms policies compliance and more looking for something else contact us english français 日本語 한국어 português br log in get started get started open main menu rewrite the rules of customer engagement with ai from cross channel messaging and journey orchestration to al powered decisioning and optimization braze is a customer engagement platform that empowers brands to be absolutely engaging contact sales start a free trial made to scale with companies of all sizes when technology moves fast marketers move faster ai is everywhere turn it into advantage with braze and brazeai you create faster test smarter and keep customer engagement personal at every step braze data platform brazeai cross channel engagement braze data platform bring your data together then put it to work unify and activate your data in real time as fuel for brazeai to help anticipate customer behavior and to deliver relevant impactful experiences all without relying on technical teams braze data platform brazeai move from idea to impact at the speed of ai brazeai helps you launch smarter campaigns connect with more customers and drive the metrics that matter without the wait brazeai cross channel make every interaction feel human bring your messaging together and deliver consistent responsive experiences across every channel from one platform cross channel messaging the only customer engagement platform you ll ever need bring data together power it with ai and deliver personalized customer experiences at scale see how braze works understand your audience with segment builder understand your audience with segment builder your brand has a message how you deliver it matters hear from brands who are using braze to find a voice that is now finding its way to customers read all case studies increase lifetime value simplify architecture break down silos grow brand love we ve been really impressed with how braze has enabled us to advance our customer communication strategies across email sms and mobile channels the cross channel integrations and targeting capabilities continue to be crucial victoria mitchell manager of crm channel strategy at pizza hut 21 increase in revenue 30 increase in transactions with braze we ve been able to ensure that our customers have meaningful access to individually tailored updates on the products they order that in turn makes it possible for us to provide a better more personalized brand experience to the people who depend on us while also significantly reducing the burden on our support team jason feldman global director digital communications bees anheuser busch inbev 15 decrease in order support and product info request tickets opened we brought in braze to level up our customer engagement game and we re extremely happy with the results so far braze has helped us leverage the data that we already have and drive both engagement and acquisition at the speed we couldn t dream about before oksana kovalenko head of data product at virgin red 7k click through during ip warmup 45 open rate during ip warmup braze is a very important partner in the execution of our engagement and gamification strategies braham djidjelli co founder cpo at hugosave 300 increase in rate of clients progressing to opening a full account increase lifetime value simplify architecture break down silos grow brand love see our industry and customer recognitions braze is a leader in the 2025 gartner magic quadrant for multichannel marketing hubs for the third year in a row download report forrester the total economic impact of braze found that organizations using the braze platform achieved a 457 roi and payback in less than six months download study ranked 1 in g2 s push notification grid ahead of 56 competitors we maintain our top spot as the category grows view report trustradius awarded braze with the top rated buyer s choice and tech cares awards in 2025 learn more braze named a leader in the 2023 idc marketscape worldwide omni channel marketing platforms for b2c enterprises learn more check out the resources view the blog guide from efficiency to effectiveness how ai is transforming customer engagement guide ai powered customer engagement a braze playbook guide braze inspiration guide report 2026 global customer engagement review webinar know your customer enhancing relevance with ai powered experimentation july 23 2025 article 21 min read how to build an ai marketing strategy march 24 2025 it s time to be a better marketer get started see how braze works braze be absolutely engaging overview why braze braze platform overview how braze works product braze data platform brazeai brazeai decisioning studio brazeai agents cross channel messaging journey orchestration reporting creative studio email mobile app messaging web messaging sms rcs whatsapp media audience sync line kakaotalk solutions retail ecommerce financial services travel hospitality media entertainment gaming on demand qsr optimize onboarding boost productivity improve acquisition reduce churn increase engagement braze for engineering company about us careers news investor relations esg legal contact us locations resources case studies blog reports guides videos webinars events learning documentation documentation home user guide developer guide partners braze alloys partner portal partners directory featured reports 2026 global engagement review support support overview customer services customer success helpful links login system status technical support 2026 braze all rights reserved cookies privacy policy preference center sitemap