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description=How BRCK collects, uses, discloses, secures, and lets you exercise your rights over your personal information, including its roles as a controller and as a service provider.;

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rgency calling view all products integrations microsoft teams direct routing for teams cisco webex webex calling integration zoom phone byoc for zoom 3cx certified sip trunk provider freepbx open source pbx support asterisk native asterisk trunking avaya avaya sip integration audiocodes sbc integration ribbon sbc session border controller view all integrations solutions contact centers scale your call operations healthcare hipaa compliant voice insurance claims policyholder calls legal secure client communications real estate agent office connectivity msps managed service providers replace pri pots modernize legacy lines business continuity failover disaster recovery view all solutions partners msp program white label sip for msps become a partner apply to the partner program view all partners resources pricing talk to us legal privacy policy effective date june 17 2026 turkana llc a north carolina limited liability company doing business as brck brck we us or our respects your privacy brck is a trade name of turkana llc this privacy policy explains what personal information we collect how we use and disclose it the choices and rights you have and how to exercise them your use of brck s services is also subject to our terms of service which incorporate this privacy policy any capitalized terms we use here without defining them have the meanings given in the terms of service this policy applies to personal information we collect through our websites applications and services collectively the services it does not apply to the practices of companies we do not own or control or to people we do not manage 1 our role when we are a controller business vs a service provider processor brck is a communications provider and most of our customers are businesses that route their own end users calls messages and other communications through our services because of this we handle two very different populations of personal information and we play a different role for each it is important to understand which role applies to a given set of data because that role determines whose privacy notice and whose instructions govern it 1 1 when brck is a controller business for the personal information we collect and process for our own purposes including visitors to and users of our websites our marketing and communications our account holders and our billing and account administration brck acts as a controller and as a business under the ccpa cpra and equivalent state laws this privacy policy governs that information and the choices and rights described in this policy apply to it sections of this policy that describe how we collect use disclose and retain personal information and the privacy rights you can exercise are written primarily with this controller business data in mind 1 2 when brck is a service provider processor for the content and metadata of communications that flow through our services on behalf of a business customer including the content of calls and messages call detail records routing and configuration data and customer proprietary network information cpni generated by that customer s end users brck acts as a service provider processor on behalf of that business customer the controller we process that end user data only to provide the services and only on the documented instructions of the business customer as set out in the applicable services agreement and data processing addendum dpa see section 1 3 we do not use that end user data for our own independent purposes and we do not sell or share it for cross context behavioral advertising if you are an end user who interacts with a business through services that business provides using brck for example you place or receive a call or message handled by a brck customer the business not brck is the controller of your communications data and you should direct any privacy requests to that business we will assist our business customers in responding to such requests as required by our agreement with them and applicable law where brck collects information directly from you for our own purposes brck is the controller and this policy applies 1 3 data processing addendum dpa business customers may enter into or be covered by a data processing addendum dpa that governs brck s processing of end user personal information as a service provider processor including the subject matter duration nature and purpose of processing the types of personal information and categories of data subjects and the security confidentiality sub processing and assistance obligations required by applicable law our dpa is published at brck com dpa is available to business customers on request and is incorporated into the applicable services agreement where executed 1 4 sub processors to provide the services brck engages sub processors third parties that process personal information on brck s behalf such as cloud infrastructure and hosting analytics customer support payment processing and messaging voice carrier and routing partners brck imposes data protection obligations on its sub processors consistent with this policy and the applicable dpa a current list of brck s sub processors is maintained and made available at brck com sub processors together with a change notification commitment for business customers references elsewhere in this policy to specific analytics advertising and other vendors are addressed through this maintained sub processor list rather than by naming each vendor inline 2 personal information we collect 2 1 information you provide to us when you create a brck account or use the services you provide personal information such as your name email address phone number s password billing and payment information place of employment time zone and any profile information or images you upload if you provide third party account credentials or sign in through a third party service such as microsoft 365 or google some information from those accounts third party account information may be transmitted into your brck account if you authorize it that information is covered by this policy brck s use and transfer to any other app of information received from google accounts will adhere to the google api services user data policy including the limited use requirements you can choose not to disclose certain information to us but some information is necessary to register or to use particular features 2 2 information we collect automatically as you use the services device and session information your ip address device ids and other unique identifiers cookie and similar technology data browser and device type and the page or feature you requested we use this to deliver customize and improve the services usage information how often and for how long features are used navigation patterns and product service preferences to the extent we use analytics or related vendors to help with this those vendors are identified through our maintained sub processor list see section 1 4 2 3 telephony and communications information as a communications provider we maintain customer call records such as the time duration and the called calling party number and information about the routing and configuration of your services like other telephony services we may maintain temporary copies of call audio for up to 48 hours for quality assurance for voice and voip e911 functionality we may collect and use your registered service address and geographic location for call routing and emergency services purposes 2 4 sources of personal information we collect personal information a directly from you b automatically from your devices and use of the services c from third party services you connect or sign in through and d from service providers and partners that help us operate secure and improve the services 3 categories of personal information state law disclosure for the purposes of us state privacy laws the categories of personal information we collect the sources the business commercial purposes and the categories of third parties to which we disclose them are summarized below category examples sources purpose disclosed to identifiers name email phone number account id ip address device ids you automatic connected accounts account delivery of services security service providers as required by law customer records financial billing and payment information place of employment you billing account management payment processors commercial information services purchased used preferences you automatic delivery and improvement of services service providers internet network activity browsing usage data cookies analytics automatic analytics improvement advertising analytics advertising partners geolocation registered service address coarse location for routing e911 you automatic call routing emergency services routing emergency services partners as required by law telephony cpni call detail records routing config temporary call audio 48 hrs your use of the services service delivery qa fraud prevention as permitted by 47 u s c 222 as required by law sensitive personal information account credentials precise geolocation contents of communications government ids payment data to the extent collected you automatic authentication delivery of services fraud prevention limited see section 8 audio electronic call audio temporary qa copies your use of the services quality assurance service providers under contract we do not knowingly collect personal information from children see section 10 4 how we use personal information we use personal information to deliver the services including placing and receiving voice calls sending and receiving messages and determining your geographic location for efficient call routing and emergency services manage your account and billing enable secure login and single sign on and allow authorized third party integrations prevent detect and investigate prohibited or illegal activity including fraud and violations of our terms of service and acceptable use policy improve and validate the services including securely sharing information with contractors who perform this work on our behalf communicate with you about the services and where permitted send promotional communications you can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us operate develop and improve our products services and ai ml models using de identified and aggregated data as described in section 4 1 4 1 de identified and aggregated data ai ml development we may create and use de identified and aggregated data data that has been processed so that it cannot reasonably be used to identify and is not linked or reasonably linkable to an individual to operate secure analyze develop train and improve our products services and artificial intelligence and machine learning models we maintain such data in de identified or aggregated form and do not attempt to re identify it except as permitted by law to test that our de identification is effective 5 how we disclose personal information service providers and sub processors we use other companies and people to perform tasks on our behalf for example payment processing hosting analytics and customer support they may use the information only as necessary to provide services to us and not for their own marketing a current list of our sub processors is maintained and made available as described in section 1 4 analytics and marketing providers to the extent we use cookies and similar technologies such as web analytics on our own websites any analytics or marketing providers we engage act as our service providers they are contractually permitted to process the information only to provide services to us and are barred from using it for their own purposes so these engagements do not constitute a sale or a share for cross context behavioral advertising any such providers are addressed through our maintained sub processor list see section 1 4 business transfers if we or our assets are acquired or if we enter bankruptcy or another change of control personal information may be among the assets transferred legal and protective purposes we may access preserve and disclose personal information when we believe it is necessary to comply with law to respond to lawful requests court orders or subpoenas to enforce our agreements or to protect the rights property or safety of brck our users or others we do not sell your personal information and we do not share it for cross context behavioral advertising and we have no plans to do so any analytics or marketing providers we engage are contractually barred from using personal information for their own purposes 6 cookies and tracking technologies we and third party providers use cookies web beacons tags and similar technologies to operate secure and analyze the services and to support advertising you can change your browser or device settings to limit or block cookies though some features may not work as a result global privacy control gpc and universal opt out signals we honor recognized universal opt out preference signals including the global privacy control gpc as a valid request to opt out of the sale and sharing of personal information for the browser or device from which the signal is sent where required by applicable law this replaces the prior policy s statement that the services did not honor do not track we will treat do not track signals as disclosed only where not legally required to be honored 7 do not sell or share my personal information opt out of targeted advertising as stated in section 5 brck does not sell your personal information and does not share it for cross context behavioral advertising and has no plans to do so we nonetheless make the following opt out mechanisms available to the extent applicable should our practices ever change depending on your state and our data practices you may have the right to opt out of the sale of your personal information the sharing of your personal information for cross context behavioral targeted advertising and profiling in furtherance of decisions that produce legal or similarly significant effects you can exercise these rights by visiting our do not sell or share my personal information page opt out request page also available on request enabling the global privacy control gpc in your browser see section 6 or contacting us at privacy brck com or 1 855 244 2026 we will not discriminate against you for exercising any privacy right see section 9 8 your privacy rights and how to exercise them subject to your state of residence and applicable law you may have the following rights right to know access to confirm whether we process your personal information and to obtain a copy and details about our processing right to correct to correct inaccurate personal information right to delete to request deletion of personal information we have collected from you right to data portability to obtain a c...