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Text of the page (random words):
tes who we are our vision and mission our values our candidate promises where we work teams inclusion and diversity what we offer grad scheme career boost benefits testimonials faqs customer hub user log in sign up search we re ocado retail play video hello nice to meet you unless you got lost on your way to the snacks aisle we ve all been there odds are you re here because you re curious about life at ocado so first things first ocado retail is a market leading joint venture between ocado group and m s group quite a mouthful yes but here s the gist we re all nuts about food drink and online grocery shopping and we re always looking for hungry talent to join the bunch show all open roles ready to rumble show all open roles get to know us as always when you meet someone new you want to know more about them like what their favourite biscuits are hands down m s chocolate rounds so here are a few things you might like to know about us our vision and mission our values our candidate promises our vision and mission our vision and mission our vision is to never stop making our customers lives better by delivering the supermarket of tomorrow today sounds nice doesn t it and as for our mission we believe that together we are drivers of change we proudly and sustainably deliver joy in every shop through unbeatable choice unrivalled service and reassuringly good value unbeatable choice we serve up a bigger range than any other supermarket around 50 000 products including our huge ocado own range big and small brands and of course m s we re actually the only place you can shop for m s online plus there s zoom by ocado our speedy delivery service with over 10 000 products that delivers to customers doors in 60 mins or less unrivalled service this one really makes us tick we pride ourselves on making customers lives just that little bit easier how by offering them lots of delivery slots on the hour and half hour from 5 30am to midnight next to no substitutions and our handy shop whenever from wherever app to mention just a few reassuringly good value week in week out we re all about great value there s our award winning ocado own range our big price drop and our ocado price promise where we match your like for like shop to tesco com including clubcard prices oh and there are vouchers and coupons in the mix that our customers love why wouldn t they our values our values like a purple thread through orl that s short for ocado retail limited our core values are front of mind for all of us who call ocado home literally we like them so much we use them as wallpaper in short we believe they re our recipe for success always be curious here at ocado we re a curious bunch and we aim to understand our customers better than anyone else we ask why and we keep on learning bring our best selves we re a unique lot of individuals who turn up ready to give our best each day we take ownership and we deliver together challenge what s possible together we are drivers of change we make our customers lives better by delivering the supermarket of tomorrow today we raise the bar and we never give up our candidate promises our candidate promises much like sourcing the best ingredients for a delicious weeknight meal we re challenging what s possible see what we did there to bring together a diverse bunch of people to join our team lucky for us we get loads of great applications and are stoked that so many people put the time and effort in to recognise that we treat all applications respectfully and fairly so if yours stands out these are our promises to you 1 2 3 4 5 recruiting a diverse group requires a rounded approach but transparency is key so every candidate can expect a clear process with up to three stages that aim to assess motivation values and behaviours and skills we strive to be a workplace where everyone can bring their best selves no matter who they are so if there s anything we can do to make the hiring process more accessible let our recruitment team know we ll keep you informed throughout the process successful or not we ll give you constructive feedback at the end of your recruitment journey just like we re aiming to pick the right person for our team you ve got to make sure we re the right match for you so you ll have plenty of time to be curious and ask questions about us if you re successful yay you ll get the opportunity to visit our office meet more people and experience our culture before you get stuck in where we work we are spread out like the frosting on one of lisa faulkner s cakes did you know about our delicious partnership but we all share the same love for food our customers and the people we work with head office hatfield our hq apollo court is in hatfield hertfordshire it s a 20 minute ish train journey from central london with regular free shuttle buses to and from the train station and office each day plus there s our zeelo bus service which transports commuters to and from st albans drivers will cheer too as the office is easy to get to via car and comes with a nice big car park with space for everyone address apollo court hatfield business park 2 bishop square hatfield al10 9ne customer hub sunderland our customer hub is located in sometimes sunny sunderland inside the beam an easily commutable beautiful new development next to sunderland riverside driving to work then you ll find available parking in st mary s car park using public transport opt for sunderland metro station a short 10 minute walk away through the city centre or use multiple local bus links address plater wy sunderland sr1 3ad more on our customer hub teamwork makes the dream work it takes two to tango or in this case quite a few more ocado retail is made up of lots of teams spanning from buying and finance to customer service and creative and we re the sum of our parts all departments play a huge role in our ongoing success by working towards the same mission commer cial cfo teams customer supporting functions customer hub commercial consumer commodity drinks and impulse chilled frozen fresh h l buying h l merchandise planning strategic partnerships own brand product technical compliance sustainability beet supplier services commercial strategy cfo teams finance operations and tech operations business planning zoom by ocado data insights finance transformation it customer digital marketing brand marketing eat creative customer experience e commerce merchandising seasonal events supporting functions legal compliance facilities people team customer hub frontline advisors digital excellence complaints admin customer success team planning performance learning development show all open roles fresh out of uni or just looking for a career change great stuff we have a fantastic graduate scheme where you ll be given responsibility from day one as we think the best way to learn is by doing the job but of course we re on hand to support whenever needed so if you re looking for an exciting first step into retail within a fast growing business go ahead and apply we re always looking for future talent read more just starting off great stuff we have lots of entry roles available plus interesting internships and career progression opportunities so if you re looking for an exciting first step into retail within a fast growing business go ahead and apply we re always looking for new talent apply now grow your career at ocado we believe everyone should have the opportunity to grow their career within the business that could be to deepen your expertise take on management responsibility or even pivot your career to do something completely different our career management principles are there to help you realise your ambitions whatever they are driven by you you re in the driving seat of your career and are responsible for doing the things that can help move it forward that could mean applying for a new role or completing some learning that ll make you more confident in your existing role supported by your manager you should feel that you can have open and productive conversations with your manager about your career and development they re there to coach you signpost opportunities and be your biggest advocate within the business backed by orl of course you can t do that without the right tools that s why we launched walnut our internal learning platform filled with courses digital resources video content and lots more our employees can also sign up for external career coaching for that extra boost benefits aside from working at a great company with a nice bunch of people a strong sense of purpose and a chance for you to grow you also have loads of great benefits to sweeten the deal we even have a dedicated benefits platform called pick n mix as the name may give away this is where employees can view and manage their perks from core rewards like pension support to flexible benefits including private medical insurance and exclusive discounts 26 days holiday 8 flexible bank holidays rest up to feel your best with 26 days annual leave plus the option to buy five more days hybrid working spend 3 days per week working together in person ocado bonus plan most colleagues participate in a bonus plan which is split between personal and business objectives enhanced pension contribution options to support your retirement orl matches your pension contributions up to 7 private medical insurance we ll pay for your cover you just pay the tax you can even add family members at our corporate rates life assurance if you pass away while working with us a lump sum of 4x your salary will be paid to your loved ones income protection if you re too poorly to work we ll cover 50 of your salary which you can top up to 66 7 or 75 ocado m s discounts get 15 off ocado shopping from day 1 and 20 off at m s once you pass your probation family policies whether you grow your family through pregnancy adoption or surrogacy our primary secondary carer support policy and fertility policy exist to support colleagues digital gp enjoy access to unlimited video gp consultations with medical advice and lots more lifestyle break take some time out for up to a year then return to your previous role 2 weeks work from anywhere bring your laptop and work from selected countries for up to two weeks annually discounted gym membership train for less at 3 000 gyms including david lloyd pure gym and virgin active plus get a season ticket loan discount and access to discounts and cashback from hundreds of retailers flexible benefits we offer a host of different benefits that employees can mix and match such as travel insurance dental insurance and tax efficient electric vehicle leasing mental health support if you need someone to talk to we have lots of support to offer including mental health first aiders inclusion and diversity we re an equal opportunities employer that basically means that we make sure all potential that s you and existing employees along with suppliers and customers are treated fairly and equally here s what that focus looks like every ocado retail colleague feels like they truly belong at ocado retail and that they can wholeheartedly bring their best selves to work every ocado retail customer feels that we understand and reflect their world and that we are responsive to their diverse needs every ocado retail supplier feels equally supported and fairly treated by us here s a pie chart mmm pie to make this bit more exciting 5 people networks these include partners in pride mind body multi ethnic women and parents inclusive policies such as enhanced parental leave fertility neonatal support and our carers policy we also use gender neutral language and offer flexible bank holidays as we recognise that not everyone celebrates easter etc world foods ocado has a larger range of world foods than any other grocery retailer flexible recruitment process we strive to ensure a fair unbiased and inclusive recruitment process for all roles within ocado and we work with you to make sure any additional needs are met and you have the best experience possible small suppliers we work with all sorts of suppliers and thrive on helping smaller ones shine wellbeing benefits including support for mental physical financial and social health frequently asked questions the answers you need to some of your most important questions can i apply for multiple roles of course provided you re qualified for each role how do i know if you ve received my application you ll receive an auto response from our talent acquisition team this may end up in your junk spam folder so keep an eye out on those too how long will it take to get a response once i ve applied for a role we aim to get back to you as soon as possible please allow up to two weeks for an initial response what is the ocado retail interview process like it depends on the role however you can expect to chat with one of our fantastic talent acquisition partners to learn more about you your experience and desire to work at ocado retail a face to face interview with a team of hiring managers and potentially complete tests or activities if the role requires it we want you to have a great interview experience our talent acquisition team will guide you through each step so you re as prepared as possible will you give me feedback if my application is unsuccessful our talent acquisition team will keep you updated at all stages of your application we love sharing great news but we also appreciate the importance of feedback and will provide you with an update via email or telephone i have a disability are you able to support my requirements if i am invited in for an interview we re more than happy to cater for any requirements you have please let our talent acquisition team know what these are prior to your interview to ensure you re effectively supported do you conduct background checks or employment screening yes we use zinc to complete pre employment checks please chat with your talent acquisition partner if you have any further questions about this ocado has multiple offices where should i go for my interview we re based in hatfield at the following address apollo court 2 bishop square hatfield business park hatfield hertfordshire al10 9ne we re not in the offices at trident place titan court or aquarius house those are part of ocado group looking to become a supplier contact us here want a reference request use this email hear it from ocado ers lydia daniels sales transformation jack johnson supplier services zawaar ahmed tech shack team lisa assiotes facilities team ocado projects a start up culture within a much larger business like encouraging creative problem solving and flexibility i love the collective mindset of striving to be the biggest disruptor in grocery retail working in the it department i ve had the opportunity to learn new skills and use this to support users in the business plus ocado s blended working model allows you to work comfortably at home and in the office i...