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description=Empower your frontline teams with Centrical’s all-in-one platform for performance management, personalized coaching, and continuous learning. Drive engagement and business results.;

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Text of the page (random words):
rease in productivity 15 increase in csat and fcr scores 50 reduction in early attrition in a very real way this platform enabled agents by motivating them at a personal level to do more do better make changes and grow dee niles microsoft read case study contact center crush customer satisfaction efficiency goals with centrical ai personalizes coaching and development gamified feedback motivates integrated quality management streamlines performance improvement sales equip your team with real time performance insights personalized coaching and engaging competitions centrical s ai guidance helps your sales team boost revenue and motivates them to achieve more each day learn more increase revenue growth equip your team with real time performance insights personalized coaching and engaging competitions centrical s ai guidance helps your sales team boost revenue and motivates them to achieve more each day 12 increase in sales per hour 18 increase in average order value 2x increase in upselling centrical s platform is one of the most important top 3 platforms we use at our company right now it s as important if not more important than our point of sales system brian snyder cellular sales read case study sales equip your team with real time performance insights personalized coaching and engaging competitions centrical s ai guidance helps your sales team boost revenue and motivates them to achieve more each day learning development increase knowledge retention and adapt seamlessly to change centrical creates personalized learning paths and delivers engaging gamified learning to empower your teams to continuously develop the skills they need to thrive learn more accelerate ramp up and proficiency increase knowledge retention and adapt seamlessly to change centrical creates personalized learning paths and delivers engaging gamified learning to empower your teams to continuously develop the skills they need to thrive 50 faster onboarding 90 completion rate for voluntary program 53 less time spent authoring learning content employees engagement in the learning process is amazing neomie rothnie payoneer read case study learning development increase knowledge retention and adapt seamlessly to change centrical creates personalized learning paths and delivers engaging gamified learning to empower your teams to continuously develop the skills they need to thrive client stories see why customers love us we wanted to find a solution that would help motivate our agents at a deeper more meaningful level one that would get them emotionally engaged to achieve their very best dee niles senior business program director microsoft read case study using centrical we aligned salespeople with company objectives and showed how they would benefit our salespeople improved their new product sales because of centrical s positive motivation markus leibundgut head of sales swisslife select read case study we leveraged centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program s success centrical helped us achieve on time 100 completion and we received exceptional feedback from users and managers on the learning experience jaime parra gamification project manager teleperformance read case study resources resources to drive your success view all guide gamification a buyer s guide our buyer s guide helps you start your gamification journey offering the tools to evaluate platforms and build your business case including a downloadable evaluation checklist guide whitepapers unlocking employee engagement and business growth in this whitepaper you will learn about the detrimental risks of deprioritizing your employee engagement efforts and how to position your learning and development programs to measure impact and drive value guide the 2024 guide to gamification gamification is an increasingly popular strategy gaining traction across organizational types and industries while gamification is an effective tool for employee motivation engagement productivity and performance it must be implemented thoughtfully to deliver consistent results over the long term guide your employees to business success with centrical see how centrical can help your organization boost employee engagement and increase business performance transform how frontline teams perform coach learn and connect through a personalized experience platform gamification performance experience microlearning coaching centrical ai voice of employee solutions contact center sales l d company contact us careers social linkedin youtube terms of service privacy policy 2024 centrical all rights reserved terms of service privacy policy madeleine freind vp customer success madeleine freind is a senior customer success leader with deep experience building and scaling saas and managed services businesses at centrical she leads the customer success teams across north and south america partnering with clients to drive measurable business impact through the platform before joining centrical madeleine was head of customer success at quantifind an ai powered analytics company where she led strategic relationships with brands like hershey s kfc j p morgan chase and dunkin brands her ability to translate complex data into clear actionable solutions consistently helped customers achieve their goals earlier in her career madeleine spent over a decade on the agency side managing crm and digital marketing programs for fortune 500 companies through smart data driven strategies michael ciancio cmo michael ciancio serves as the chief marketing officer cmo at centrical bringing decades of experience in marketing and go to market strategy in this role he leads the company s global marketing efforts to drive brand growth and market expansion prior to joining centrical michael held marketing leadership positions at notable technology companies including intelepeer infor and vonage throughout his career he has successfully guided teams in scaling products strengthening brands and significantly expanding market presence michael s expertise lies in scaling high growth software companies particularly in ai performance management and employee engagement solutions for customer experience teams his strategic vision and leadership continue to be instrumental in advancing centrical s mission to transform how organizations engage and motivate their frontline teams michael holds a bachelor s degree in economics from gettysburg college and a master of business administration mba in marketing from montclair state university natalie roth vp corporate marketing natalie roth brings over 15 years of experience in brand and product marketing for saas solutions before joining centrical she was senior product marketing manager at frontline education where she led go to market strategies for enterprise k 12 solutions and played a key role in integrating and positioning products following multiple acquisitions previously natalie served as director of marketing at accelify solutions where she drove marketing strategy new product launches and customer communications she played a pivotal role in business growth expanding market presence and deepening client engagement contributing to the company s success and eventual acquisition by frontline education natalie holds a ba in creative writing and digital media from new york university graduating magna cum laude linat mart vp product management linat polak mart has more than 15 years of expertise in managing product strategy and operations in high volume organizations previously she held the role of head of product experience and communications for liveperson a leading conversational ai platform where she played crucial part in delivering significant product innovation and customer growth prior to her time at liveperson she held multiple senior product roles at nice a leading enterprise customer experience cx software provider including director of product portfolio and director of product management linat holds an mba from tel aviv university and a ba in computer science from reichman university idc herzliya she graduated magna cum laude from both institutions cx leaders should stop isolating contact centers from other departments customer experience is increasingly cross functional in 2025 integrating cx insights across the organization will be critical to delivering seamless and cohesive experiences read the full interview brad tompkins cro tompkins comes to centrical with more than 25 years of experience in software and hardware sales prior to joining his role as chief revenue officer at centrical he was ceo at workspot he held the position of chief revenue officer at igel as well as senior sales leadership positions with red hat hewlett packard now hewlett packard enterprise and citrix tompkins holds an mba in business administration and management from the university of virginia darden graduate school of business administration and served in the us navy as a nuclear propulsion technician to start give customers a choice digital or live support and if they go digital first and can t get what they want make it super easy for them to connect to a live agent read shep s full interview knowledge management it is not exactly underrated but it will be bigger than what it is in 2025 vendors are likely to boost r d investment in knowledge management for contact centers in 2025 read ankita s full interview human centered ai where ai is used not just to automate and drop money to the bottom line but used to service up insights to support team members and delight customers i see generative ai with conversational context and tonal analysis as pretty critical here read dan s full interview the future goodness there s so much but i really believe 2025 is the year of community we re not just taking tickets anymore folks we re drawing people in getting proactive and co creating with customers community will become a normal service channel with customer service workers facilitating and adding value read nate s full interview the myth that technology ai is a quickly implemented cx superpower companies will realize that we can t harness a lot of these gains without quality data that is clean and well organized read chad s full interview by 2025 the buzzword omnichannel may be on its last leg customers want their issues resolved quickly and accurately and they would prefer not to need to contact us in multiple channels that we can see at one time read judi s full interview for 2025 the main trend i m watching is ai agents bots powered by ai that are becoming more autonomous unlike basic responses these ai agents can handle end to end customer interactions reducing the need for human intervention expect significant developments from vendors read jon s full interview stop talking about ai it s like talking about the internet being a thing it s here the better focus is start thinking about how ai enhances the lives of your team so stop talking about ai and start doing something about it read dennis full interview ai and cx will drive hyper personalization using consumer data to segment customers deliver key messages and provide fast accurate responses technologies like chatbots and predictive analytics will close the gap between brands and consumers read glenn s full interview the blending of cx and ex will accelerate the days of reducing friction for customers at the expense of employees are over indeed because ai enabled customer experiences often require ai usage by customer facing employees leaders will have to ensure a frictionless work experience to drive ai adoption and deliver value read stephanie s full interview one myth that will be debunked in 2025 customers are on the edge of their seat waiting to hear what you have to say we need to learn about what s important to customers by asking more questions read michael s full interview doron neumann cto doron is a seasoned r d professional with a a deep expertise in saas and enterprise software he leads product development at centrical prior to joining the company he was director of r d at tipalti where he was part of the team that designed and developed the tiplati product and the infrastructure it uses prior to that he was director of r d sensor management which joined from orsus which was acquired by nice systems prior to that he held various r d positions at orsus doron holds a b sc in computer science from the tel aviv yafo academic college and a mba degree from the university of tel aviv gal rimon founder and ceo gal founded centrical previously gameffective in 2013 with the vision of helping companies empower their employees performance making them the center of business success prior to that he was ceo of gilon synergy business insight a national leader in business intelligence in 2010 gilon synergy was acquired by ness technologies nasdaq nstc and gal went on to serve as senior vp at ness and was member of its executive management prior to that he was vp customer relations and operations at deloitte consulting he also worked at eds and bashan he holds a mba degree in marketing and information technologies from the tel aviv university daphne saragosti chief customer officer daphne has over 15 years of experience in customer relations and retention in both b2b and b2c environments her area of expertise is leading customer success consulting and global professional services teams within public and private sector companies she is focused on leading teams to grow the partnership with our clients prior to centrical daphne worked software and service companies in the online marketing and gaming industry daphne holds ma in statistics specialization in operations research and a mba degree both from the hebrew university of jerusalem ella davidson vp global hr ella davidson is responsible for managing centrical s employee relations worldwide including organizational development talent management benefits and recruitment ella has more than 18 years of human resources management experience prior to joining centrical she was vice president of human resources at mythings and optier leading sw companies and consulted numerous entrepreneurs and startups in the israeli hi tech industry and israel and in the us ella holds a b a in psychology from the hebrew university and msc in organizational behavior from recanati business school at tel aviv university ariel herman vp research and development ariel has over 16 years experience in a wide variety of r d leadership roles he is highly experienced at building r d teams from the ground up driving high levels of accountability and ownership and setting up automation infrastructures for the past 10 years ariel has managed both in house and offshore development teams at companies ranging from startups to enterprise organizations prior to joining centrical ariel served as vp of r d at worthy com where his team dramatically improved product stability q...