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rk the uk extension to the eu us dpf and the swiss us data privacy framework as set forth by the us department of commerce read more your choices for cookies and marketing emails we provide you with choice and control on how we use personal information for marketing emails and in the context of cookies read more contact us if you have any questions about this policy or believe that your privacy rights are compromised please contact us at privacy cloudinary com cloudinary privacy policy personal information you provide we receive and store any information you provide us when you access and use our services when you sign up to our services through our website at www cloudinary com or through a separate subscription agreement with us then as part of such registration we will ask you to provide personal information including your name your company name your email address and to set a password you can also sign up with your existing account with third parties such as google or github and in these cases we will use your credentials with these services to sign you up you can upload your media to the services from a variety of sources such as google drive dropbox and more google workspace apis are not used by cloudinary to develop improve or train generalized ai and or ml models if you subscribe to a paid account of the services we will receive your payment transaction details for example your name the amount paid and the date of payment from the payment service provider that processed your payment we do not receive or process the details of your credit card or other payment method that you use to pay for the services when you contact us or when we contact you we will receive and process any personal information that you provide us when you register to one of the webinars we offer or sponsor to conferences or events we participate in or request a demo we will receive the registration information or the information you provide in your request personal information we collect we use cookies and obtain information when your browser interacts with our websites for further information about cookies please see our cookies and similar tracking technologies policy examples of the information we collect and analyze include the internet protocol ip address used by your device to connect your device to the internet and automatically sent by your browser to our services login details email address password device and connection information such as browser type version and time zone setting browser plug in types and versions operating system and platform when you use the services we collect information about your activities for example your log in and log out time the duration of your services sessions the content that you have uploaded and downloaded viewed online pages or specific content on online pages activity measures and rough imprecise geolocation personal information uploaded to the services you have complete control over the uploaded content whether uploaded from your personal device or from a cloud based hosting service please refer to cloudinary s terms of use for information about acceptable use of the services and guidelines with respect to uploaded content defined as contributed content in the terms of use such content may include personal information please note that content uploaded to the services is designated by default as public and will be accessible to others including visitors of your website and web application they are not designed to host intimate and sensitive information of any kind cloudinary is not responsible for any personal information that you or other users upload to the services within uploaded content you are solely responsible for ensuring that any upload content complies with applicable privacy laws and that you have all necessary rights and consents to upload such content please use caution when uploading content and avoid any involuntary disclosure of personal information disclosure of sensitive personal information or disclosure of personal information related to others without their knowledge and approval how personal information is used we use the personal information we collect and receive to provide the services to you and to other users to enable the service s tools and features to study and analyze the functionality of the services and users activities to provide support to measure service activity for pricing purposes to maintain and support the service to make it better and to continue developing the service we will use your email address to contact you when necessary to send you reminders and to provide you information and notices about the service we will include commercial and marketing information about our service and related services to the cloudinary platform please note that by registering for our services or creating an account you will be receiving different communications from us including marketing materials if required by law we will ask for your explicit consent for sending marketing communications please refer to the your choice section below if you wish to opt out of receiving marketing communications we will use your service registration information and if you subscribe to a paid account for the services your payment transaction details for example your name the amount paid and the date of payment to manage your account and our business relationship with you when you contact us with an inquiry or support request we will process that information to address and respond to your inquiry when you register for one of the webinars we offer or sponsor for conferences or events we participate in or request a demo we will use that information to facilitate your participation in the webinar conference event or demo and also to contact you with commercial and marketing information about our services and services related to the cloudinary platform if necessary we will use any of the personal information we have about you to enforce our terms policies and legal agreements to comply with court orders and warrants and assist law enforcement agencies to collect debts prevent fraud misappropriation infringements identity thefts and any other misuse of the service and to take any action in any legal dispute and proceeding we commit to process personal information solely for the purposes described in this policy sharing personal information with others we do not sell rent or lease personal information we will share personal information only subject to the terms of this policy to support the purposes of using personal information under this policy we will share personal information with service providers business partners and certain other third parties including operations service providers that for example host and back up content provide analytics related to the use of the services authenticate and secure log ins log activities manage our production and development activities operate our systems networks and databases and enable cyber security and fraud detection and prevention payment service providers we will share your payment transaction details to process and verify your payments communications and marketing service providers we will use a service provider to manage our email messages transmission engage local resellers to provide our services to you in a local language or for enriching user data in order to improve your user experience our affiliates within the cloudinary group law enforcement courts and other agencies authorities and other relevant entities we will comply with court orders search warrants regulatory orders and subpoenas and provide information in response to lawful requests by public authorities including to meet national security or law enforcement requirements we will also report uploaded content and shared personal information if we have a good faith belief that the content or the sharing of the content is illegal abusive or violates third party rights other entities as part of a merger acquisition or any other corporate structural change cookies and other tracking technologies we use cookies and similar tracking technologies to make sure that our service is continuously improved and meets your needs please view our cookies and similar tracking technologies policy we also use standard analytics tools such as google analytics to learn about how you and other users use the service in support of our service related activities and operations the privacy practices of these tools are subject to their own privacy policies and they use their own cookies to provide their services as part of our business and services operations we de identify personal information and use the data in a statistical and aggregated form we will share it with our partners affiliates and other third parties for legitimate business purposes we make considerable efforts to ensure that such data is unlikely to identify you or be associated specifically with you your choices for cookies and marketing emails we provide you with choice and control on how we use personal information in connection with various aspects of our processing as follows please contact us at privacy cloudinary com if you would like to stop receiving our newsletter or marketing emails at any time you can unsubscribe from our mailing lists or newsletters by following the unsubscribe instructions included in these emails or by accessing our unsubscribe page you can manage your preferences related to use of cookies and similar technologies on our services by following the instructions in our cookies and similar tracking technologies policy accessing personal information if you find that the information on your account is inaccurate incomplete or not up to date please contact us at privacy cloudinary com and provide us with the necessary information to correct it at any time you can contact us at privacy cloudinary com and request to access the personal information that we keep about you we will ask you to provide us certain credentials to make sure that you are who you claim to be and as required under applicable law and to the extent reasonably practicable we will make good faith efforts to locate the personal information that you request to access in our active systems and provide you with a copy we may be unable to provide access to archived backup or legacy data where the burden or expense of doing so would be disproportionate to the risks to your privacy following your review of the personal information you can request to correct amend or delete personal information if it is inaccurate incomplete or not up to date or if you believe that the processing of the personal information is in violation of applicable law we will use discretion and due care to redact from the data which we will make available to you personal information related to others where you believe that content containing personal information was uploaded to our services by a third party user please contact such user who uploaded that content with a request to remove personal information data retention we retain personal information for different periods of time depending on the purposes for processing the information our legitimate business purposes and pursuant to legal requirements under the applicable law for example we will need to keep the information about your payment transactions for several years due to tax related requirements for accounts settling record keeping archiving and legal issues uploaded content such as images videos text graphics or tags and any data which is contained in such content will be deleted following the termination or deactivation of your subscription to the services and cloudinary will not be responsible for any backup or retention of your content however the logs which indicate your access to such data and are used to create metrics for usage and billing such as cdn logs will be retained to allow you to resubscribe to the services we will keep aggregated non identifiable information without limitation and to the extent reasonable we will delete or de identify potentially identifiable information when we no longer need to process the information in an identifiable form in any case as long as you use the service we will keep information about you unless the law requires us to delete it or if we decide to remove it at our discretion according to the terms of this policy transfer of personal information we process and access information either directly or by using third parties such as data hosting service providers in the european union the united states the united kingdom singapore and israel the laws of these territories may differ from the laws of the jurisdiction in which you live or conduct your business we make sure that our third party service providers provide us with adequate confidentiality and security commitments and we take all steps reasonably necessary to ensure that personal information related to you is treated securely and in accordance with this privacy policy we will use appropriate safeguards in particular by way of entering into appropriate contractual agreements with the relevant recipients or by adhering to equivalent data transfer regulations to protect the security and confidentiality of such personal information where the law grants you a right to obtain a copy of the suitable safeguards that we use when transferring personal information as described above or to receive further information about the transfers by contacting us you may request this information through privacy cloudinary com data privacy framework notice we participate in the eu us data privacy framework eu us dpf the uk extension to the eu us dpf uk extension and the swiss us data privacy framework swiss us dpf as set forth by the us department of commerce you can review our data privacy framework registration at https www dataprivacyframework gov s we have certified to the us department of commerce that we adhere to the eu us data privacy framework principles eu us dpf principles with regard to the processing of personal information received from the european union in reliance on the eu us dpf and from the united kingdom and gibraltar in reliance on the uk extension to the eu us dpf we have certified to the us department of commerce that we adhere to the swiss us data privacy framework principles swiss us dpf principles with regard to the processing of personal information received from switzerland in reliance on the swiss us dpf if there is any conflict between the terms in this notice or our policy with the eu us dpf principles including the uk extension or the swiss us dpf principles the principles will govern to learn more about the data privacy framework dpf program visit the data privacy framework website here in accordance with the eu us dpf the uk extension and the swiss us dpf we commit to resolve dpf principles related complaints about our collection and use of personal information related to you if you have any inquiries ...