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Text of the page (random words):
welcome to gainsight community gainsight community skip to main content community gainsight com help center marketplace training community getting started recently active topics unanswered questions welcome community news 389 discuss gainsight products customer success cs 5146 product experience px 925 customer communities cc 2914 ce skilljar by gainsight 187 staircase ai by gainsight 54 share and learn best practices perspectives from gainsight 642 customer insights and best practices 48 all about pulse 240 meetings and trainings meetings office hours 1703 training certification 108 archive archived content 581 archived ideas 6746 ideas events groups betas product updates knowledge base knowledge base cc knowledge base getting started general information 14 configure the customer community platform 8 guides tutorials and learning material 12 gdpr dsa privacy 12 content management creating content 17 moderating content 24 highlighting content 4 dealing with spam 5 seo 11 platform modules community 6 knowledge base 7 ideation 15 events 9 groups 17 product updates 8 analytics reporting data catalog connectors 40 dashboards 13 new dashboards 9 exports 11 google analytics 4 post field analysis 3 users gamification activation super user engagement 18 moderating users 6 user roles permissions 10 ranks 5 badges 5 registration login sso 6 email campaigns 8 customization integrations homepage 10 platform styling 23 phrases 9 languages 7 sso 14 integrations 28 api 10 emails 7 third party scripts 3 embeddable widgets 18 ai features ai search 2 best practices hub reducing risk and churn predictive health scoring 6 risk identification management 6 digital led signals proactive resolution 5 renewal management forecasting 5 post churn analysis and insights 4 cross functional risk collaboration 4 improving team efficiency centralize customer data 5 standardize and automate workflows 5 enhance visibility and foster collaboration 5 automating the customer journey define and structure the customer lifecycle 5 automate onboarding and early engagement 5 drive adoption and expansion with targeted engagement 5 proactively manage risk and retention 5 ensure compliance and visibility across journey stages 5 improve product adoption identify and address adoption gaps 4 drive feature adoption 5 empower customers with usage insights 4 automate adoption management 4 increase advocacy and referencability identify and track potential advocates 4 nurture advocates through engagement 4 leverage advocates for public endorsements and sales references 4 integrate advocacy into health scoring 4 improve value realization roi collect confirm goals 4 maintain continuous roi driven alignment 4 drive roi through verified outcomes 4 leverage feedback for optimization 4 empower customers through enablement 4 grow customer feedback programs collect and analyze feedback 4 close the feedback loop 4 leverage feedback for internal strategies and product roadmap 4 scale feedback programs 4 accelerate expansion identify and qualify expansion opportunities 5 execute expansion campaigns 4 strategic account planning for expansion 4 japan knowledge base ナレッジベース 日本語 全製品共通 gainsightの歩き方 一般情報 0 その他の情報 0 cs 運用開始前フェーズ ステップ１ まず最初に確認すること 0 ステップ２ データ周りを確認します 0 cs 運用開始フェーズ アドミン向け ローンチ後に設定したいことtips 0 ユーザー向け ここから始めてみよう 0 cs 活用フェーズ ルールエンジンとデータ管理 0 様々なツールのデータ連携と活用 0 スコアカード 0 レポート ダッシュボード 0 cta プレイブック サクセスプラン 0 デジタルジャーニー メール関連 0 それ以外のtips 0 ai関連 cs のai活用 0 staircase ai 0 cc コミュニティコンテンツ cc はじめに 0 cc it ツール連携 0 cc デザインの変更 0 cc 全体設定 利用者管理 0 cc 各モジュールの設定 0 cc ローンチ前後 0 cc 導入時の参考コンテンツ 0 ce カスタマーエデュケーション ce用コンテンツ 工事中 0 staircase ai to be deleted staircase用コンテンツ 工事中 0 create new topic login pulse training and certification program sunset in 2027 12 days ago welcome to the gainsight community 22 921 topics 78 330 replies 15 929 members customer success product experience customer communities ce skilljar by gainsight staircase ai by gainsight spotlight what s your go to mcp prompt share it with the community hi everyone i m excited to announce that we just launched our gainsight mcp prompt library the library is a growing collection of ready to use prom forum forum 14 days ago 320 2 recently active categories help others gaby helper ️ ability to tag everyone in a group in a discussion forum or elsewhere open i recently made a post and had to tag 56 people individually it would be cool if i d a specific group in one of my discussion forums for everyone in that group to get tagged 9 9 100 5 a 1 minute ago bradley expert ️ staircase please improve reporting uptime and errors new idea staircase can do some great stuff but only if people can see the output i went from a topic report to the risk and dissatisfaction topic breakdown report and the two don t match it s not even close last 90 days there are 700 events last 180 day 1 1 2 0 16 minutes ago s simonh contributor ️ ️ ️ customer communities cc new vs old dashboard data discrepancy i ve been working on my monthly reporting for july and in testing the new vs old dashboards i m noticing some different numbers for the same data points in the same date range is that expected are others seeing this 0 43 3 20 minutes ago revote vip ️ ️ ️ ️ ️ customer communities cc somethings s gone wrong we got this error in our community weeks ago and now it is here as well this occurs when you type your post and press send 0 183 10 s 46 minutes ago heather_hansen vip ️ ️ ️ ️ ️ personal notifications new idea we ve recently removed licenses from several users and they had open ctas and customized notification settings when we removed them they continued to receive email notifications since they still had open ctas i was able to use mass edi 7 7 65 4 k 2 hours ago jordyn contributor ️ product idea tooltips released in salesforce we have many tooltips to help guide the cs team if they are unsure of the purpose of a specific field it would be great to enable tool tips in gainsight as well 8 8 124 5 5 hours ago pramitha_pb contributor ️ ️ linkedin sales navigator integration closed won t do it would be great if we could see linkedin sales navigator account in customer 360 sponsor tracking view or contacts of gainsight 9 9 299 2 5 hours ago v vijayasailesh gainsight employee ️ columns do not sort in person section of c360 released we cannot see person section in c360 in a sorted order and even we cannot sort manually 18 18 124 8 5 hours ago revathimenon gainsight community manager improve upvote visibility on ideas after threaded replies new idea since the threaded replies update the upvote button on ideas has moved to the bottom alongside likes and replies i feel that this is making it less intuitive to find and act on ideas are high intent actions and members often arrive at an idea speci 0 0 16 2 6 hours ago jef vanlaer helper ️ ️ ️ make the upvote button more prominent again new idea with the threaded replies the upvote button on ideas has been demoted to a footer button on the first idea post which is very hard to discover for a user please make it more prominent on top of the post again 12 12 63 5 6 hours ago welcome the latest news and updates from the gainsight team community news 389 topics discuss gainsight products ask questions find answers and help others get the most out of all the gainsight products customer success cs 5146 topics product experience px 925 topics customer communities cc 2914 topics ce skilljar by gainsight 187 topics staircase ai by gainsight 54 topics share and learn best practices discover the latest best practices and network with other industry experts perspectives from gainsight 642 topics customer insights and best practices 48 topics all about pulse 240 topics meetings and trainings get access to a world of insights with trainings webinars roundtables and more meetings office hours 1703 topics training certification 108 topics archive this section contains archived community content archived content 581 topics archived ideas 6746 topics s simonh contributor ️ ️ ️ customer communities cc new vs old dashboard data discrepancy i ve been working on my monthly reporting for july and in testing the new vs old dashboards i m noticing some different numbers for the same data points in the same date range is that expected are others seeing this 0 43 3 20 minutes ago revote vip ️ ️ ️ ️ ️ customer communities cc somethings s gone wrong we got this error in our community weeks ago and now it is here as well this occurs when you type your post and press send 0 183 10 s 46 minutes ago j johje69 contributor ️ ️ staircase ai by gainsight extremly negative messages once an extremly negative message is picked up on and added to a report how soon would this be automatically removed from a staircase report once the issue is addressed i am looking to find a way without manual efforts to see week over week what no 0 6 0 j 19 hours ago aluciani helper ️ customer communities cc onboarding new members how do you measure success i have a community onboarding workflow that sends out 7 emails with the first month i am considering to reduce that number to 5 or maybe 3 my sense is that these emails are not driving members to return and post reply to topics here are some metri 0 25 1 20 hours ago d deja contributor ️ ️ ️ customer communities cc best practice for managing community users who leave their company how are other gainsight customer communities handling users who are no longer with the company associated with their community account we regularly receive email bounces indicating that a subscribed community member is no longer at their company i m 0 65 3 1 day ago alistair field expert ️ customer communities cc sending custom roels from cc to skilljar happy monday all has anyone managed to use the custom roles in cc for segmentation and grouping in skilljar 0 10 0 1 day ago j johje69 contributor ️ ️ staircase ai by gainsight staircaes ai lifecycle events org personnel changes enhancement for this lifecycle event report there is an event and a signal can the details be added on where this is being picked up from tie out to the email or call etc similiar to the churn risk and churn notification has a direct quote column 0 65 0 j 3 days ago v vibhav contributor ️ customer communities cc upload images in gainsight cc using api how can i import images into gainsight using the api so that i can use them while building my own custom widget for example the article api accepts featureimage in the payload but how can i upload or pass the image i m creating my own custom artic 0 114 3 5 days ago p priyanka kumari contributor ️ customer success cs company search the search function is designed to return all records that satisfy the entered character sequence short inputs commonly match many records so the search may appear to return too many results even though it is functioning as intended the more ch 1 151 3 6 days ago mitchell gordon expert ️ customer communities cc how to use hero images and descriptions in community pages i have been having some issues using descriptions and hero images in gs cc when the page scales outside of monitor sized screens the text from the descriptions get blended into the hero image input in admin i put the examples and locations where th 0 46 1 7 days ago welcome to our community make sure to register or log in read our terms and guidelines help others by marking the best answer to your question rise through the ranks by contributing and helping others status pages cs system status cc system status px system status skilljar system status staircase system status known issues tracker what is this known issues tracker customers changing the game it s a new week this list will populate as soon as we have a few more activities show full leaderboard it s a new week this list will populate as soon as we have a few more activities show full leaderboard gainsight events gainsters changing the game show full leaderboard show full leaderboard recently 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