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description=Hi everyoneWe’re running into a tracking and consent issue that I imagine others might have faced too — and I’d love to hear how you’ve solved it.First...;

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Text of the page (random words):
cross domain consent issue between main site and mews booking engine how do you handle this mews community skip to main content community getting started discuss mews products mews api cross domain consent issue between main site and mews booking engine how do you handle this cross domain consent issue between main site and mews booking engine how do you handle this forum forum 7 months ago october 29 2025 5 replies 192 views j jacobnielsen wanderer hi everyone we re running into a tracking and consent issue that i imagine others might have faced too and i d love to hear how you ve solved it first i d like to add that the mews booking engine have been configured with the gtm id and the gtm has been configured based on the documentation from mews no issue here everything works and it s all good the situation our main websites www steelhousecopenhagen com and www nexthousecopenhagen com uses cookie information as our cmp and many visitors accept cookies there however when users move to the end of the mews booking engine flow they are forwarded to the domain app mews com for payment and confirmation here they are prompted to accept cookies again witch is very easy to over look and not do our guess is that most visitors don t accept cookies on app mews com which means our purchase event for google analytics google ads and meta never fires since consent isn t granted on the mews domain what we ve found so far consent on our main site doesn t carry over to app mews com because it s a different top level domain we have our gtm container added in mews booking engine but consent mode v2 still defaults to denied there as best practice we re considering a workaround where we pass the consent state in the booking url e g cm_analytics granted cm_ads denied and then read it via a gtm script on the mews domain to update gtag consent update this would allow the same consent to apply without showing a second cookie banner questions for the community has anyone successfully implemented a cross domain consent bridge between their main site and mews booking engine if so how did you handle it through gtm server side tagging or another method are there any privacy or technical pitfalls we should be aware of when carrying the consent state this way ultimately we d like the user s original consent granted on our domain to persist so that our purchase events fire reliably in ga4 gads and meta while still staying compliant with gdpr and google consent mode v2 any insights examples or best practices would be super appreciated thanks in advance for sharing your experiences best regards jacob hartvig nielsen arp hansen hotel group analytics reporting booking engine like share closed for commenting if you have a follow up or related question please create a new question this helps us keep topics up to date 5 replies oldest first newest first best voted m 1 marc agilotel preferred consultant forum forum 7 months ago october 29 2025 hi jacobnielsen it seems you are using the standalone version of the mews booking engine which to my knowledge does not support what you are looking for there is also the widget version which you initiate on your own website with a script see here https mews systems gitbook io booking engine guide booking engine widget getting started when calling the widget you have the option to pass the already given consent on your website to the ibe see here https mews systems gitbook io booking engine guide booking engine widget reference option enabletracking please note that tracking is done by your google analytics but as well the mews google analytics so you want to make sure that in the consent given the visitor agrees to share its data also with mews from your great description i assume you are quite familiar with web technologies otherwise a web developer can for sure assist with above let me know if questions best marc j 2 people like this like j jacobnielsen author wanderer forum forum 7 months ago october 29 2025 hi marc thank you for the input i ll take a closer look at it with our developers like j jacobnielsen author wanderer forum forum 6 months ago november 7 2025 we ve implemented the enabletracking function and we re logging it to the console to confirm that it s correctly triggered when a user accepts cookies however we re still experiencing the same issue the consent is not being sent to app mews com when tracking the consent mode throughout the entire booking flow it changes from consent granted to consent not available once the user reaches app mews com consent is only updated on app mews com if the user also accepts the cookie banner on that domain in other words enabletracking does not pass the consent state from our domain to app mews com since the purchase event is fired from app mews com it won t be sent for users who haven t accepted cookies there as well like m 1 marc agilotel preferred consultant forum forum 6 months ago november 7 2025 hi jacobnielsen sorry to hear is your test site publically reachable can you indicate the url best marc like j jacobnielsen author wanderer forum forum 6 months ago november 10 2025 hi marc agilotel unfortunately no but if you visit www nexthousecopenhagen com accept cookies reload site then it should work where enabletracking is passed on like ask the community powered by gainsight terms and conditions cookie settings accessibility statement join the mews community welcome mews customers please use the same email address for registration as in your mews account by doing so we can help you faster if we might need to check something in your account already have an account login username your mews account e mail first name last name property hotel name country where is the property located australia austria belgium canada costa rica croatia cyprus czech republic denmark dominican republic ecuador egypt estonia finland france georgia germany greece hungary indonesia ireland italy japan latvia luxembourg malaysia malta mauritius mexico morocco netherlands new zealand norway peru philippines poland portugal réunion singapore slovakia south africa spain sweden switzerland thailand united kingdom united states other job title events manager f b director f b manager f b waitstaff finance director cfo finance manager finance accountant front office manager front office supervisor front office agent housekeeping manager housekeeping supervisor housekeeping housekeeper maintenance director maintenance manager maintenance engineer reservations manager reservations supervisor reservations agent revenue director revenue manager sales director sales manager c e sales manager corporate senior management owner senior management general manager senior management director of operations technology director cto technology manager mews employee customer success mews employee customer onboarding mews employee customer support mews employee product mews employee senior management mews employee tech mews employee other other mews employee community management project manager operations manager a bit about yourself city password i accept the terms conditions loginbox register email_repeat register login to the community no account yet create account username or email password remember me log in forgot password enter your e mail address we ll send you an e mail with instructions to reset your password enter your e mail address send back to overview scanning file for viruses sorry we re still checking this file s contents to make sure it s safe to download please try again in a few minutes ok this file cannot be downloaded sorry our virus scanner detected that this file isn t safe to download ok