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description=Dear Community,We often receive inquiries about data integration issues, specifically when customers believe that Mews is not sending data to certain in...;

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support tip of the week understanding how the mews api works mews community skip to main content community getting started discuss mews products mews api support tip of the week understanding how the mews api works tutorial support tip of the week understanding how the mews api works forum forum 1 year ago july 29 2024 2 replies 400 views 1 elena pudova mews employee dear community we often receive inquiries about data integration issues specifically when customers believe that mews is not sending data to certain integrations to clarify and empower you with better understanding let s delve into how the mews api operates the misconception mews sending data one of the most common misconceptions is that mews proactively sends data to integrations however this is not how the mews api functions mews holds the data but it is up to the integration to request it if data is not being received by an integration it usually means one of the following the integration is not requesting the data if an integration claims they are not receiving data from mews it s possible they haven t requested it mews does not automatically push data to integrations instead integrations must actively make requests for the data they need request errors sometimes an integration might request data but encounter errors in the process these errors can occur for various reasons such as incorrect parameters authentication issues or network problems in such cases more details about the error would be necessary to diagnose and resolve the issue the same goes for the integrations that send data updates to mews mews is not proactively checking for the updates the integration must send an update request each time something must be updated in mews how the mews api works to better understand the process here s a simplified overview of how the mews api interacts with integrations data storage mews stores all the relevant data for the property api requests integrations make api requests to mews to retrieve or update specific data these requests can be for real time data or periodic updates depending on the integration s requirements error handling if there is an issue with the request e g invalid request format authorization failure mews returns an error message to the integration indicating what went wrong what you can do if you encounter a situation where an integration is not receiving data from mews or fails to send updates to mews here are some steps you can take contact integration support reach out to the integration support team if they are unable to help you directly please ask them to provide you as many details of the issue as possible for example what error they are facing details of the request and response etc reach out to mews support if you need assistance from our end please provide as much detail as possible about the issue including any error messages or logs that you received from the integration support this will help us assist you better empowering you with knowledge we believe that by understanding how the mews api works you will feel more confident in managing your integrations and troubleshooting issues if you have any further questions or need additional support don t hesitate to reach out to us also an amazing place to get more info on api is our dedicated community group make sure to join it thank you for being a part of our community elena booking engine api channel manager api connector api tip of the week k 3 people like this like share closed for commenting if you have a follow up or related question please create a new question this helps us keep topics up to date 2 replies oldest first newest first best voted 2 claudiam navigator forum forum 1 year ago august 1 2024 elena pudova many thanks for this great article this is nicely explained and i will definitely keep some of the phrases for the next time i have to explain it claudia cmc 2 people like this like 1 elena pudova author mews employee forum forum 1 year ago august 21 2024 dear claudiam thank you very much for your amazing feedback i am glad you found it useful elena like ask the community powered by gainsight terms and conditions cookie settings accessibility statement join the mews community welcome mews customers please use the same email address for registration as in your mews account by doing so we can help you faster if we might need to check something in your account already have an account login username your mews account e mail first name last name property hotel name country where is the property located australia austria belgium canada costa rica croatia cyprus czech republic denmark dominican republic ecuador egypt estonia finland france georgia germany greece hungary indonesia ireland italy japan latvia luxembourg malaysia malta mauritius mexico morocco netherlands new zealand norway peru philippines poland portugal réunion singapore slovakia south africa spain sweden switzerland thailand united kingdom united states other job title events manager f b director f b manager f b waitstaff finance director cfo finance manager finance accountant front office manager front office supervisor front office agent housekeeping manager housekeeping supervisor housekeeping housekeeper maintenance director maintenance manager maintenance engineer reservations manager reservations supervisor reservations agent revenue director revenue manager sales director sales manager c e sales manager corporate senior management owner senior management general manager senior management director of operations technology director cto technology manager mews employee customer success mews employee customer onboarding mews employee customer support mews employee product mews employee senior management mews employee tech mews employee other other mews employee community management project manager operations manager a bit about yourself city password i accept the terms conditions loginbox register email_repeat register login to the community no account yet create account username or email password remember me log in forgot password enter your e mail address we ll send you an e mail with instructions to reset your password enter your e mail address send back to overview scanning file for viruses sorry we re still checking this file s contents to make sure it s safe to download please try again in a few minutes ok this file cannot be downloaded sorry our virus scanner detected that this file isn t safe to download ok