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employee published in stage 1 working with mews classic onboarding for mews operations what to expect if you re starting with mews operations the classic onboarding package is the standard path designed to help you get up and running quickly what is classic onboarding classic onboarding is a structured onboarding journey designed to make getting started with mews simple instead of building your system configuration from scratch mews provides suggested setup configurations based on common property needs which you can review and adjust to match your operations the platform also provides built in guidance throughout the setup process along with access to support when needed during onboarding you ll have access to built in guidance within mews training through mews university live chat support and bookable calls with onboarding experts an onboarding dashboard that orga 0 58 0 2 months ago jeki kasanga mews employee published in stage 2 preparing for go live introducing mews operational training mot want to practice using mews in real operational scenarios before applying it at your property that s exactly what mews operational training mot sessions are designed for mot sessions are interactive training workshops where you can gain practical skills designed to support your daily work through real life scenarios storytelling and hands on exercises you ll learn how to navigate mews with confidence and apply your knowledge directly to hospitality operations topics covered exercises focus on common operational workflows including creating and modifying reservations managing check ins and check outs handling billing payments and refunds reviewing reports and dashboards monitoring arrivals and departures managing housekee 1 37 0 2 months ago sarah masterton brown mews employee published in stage 3 go live distribution cutover without drama mapping parity and importing future bookings get your mapping and parity right and distribution will be the quietest part of go live mapping and parity principles complete room rate add on mapping and validate parity with small push pull tests keep the channel manager integration disabled until cutover if the partner needs earlier connect log the timestamp and re validate parity just before switching live for booking com use pull mapping for correct codes confirm age child settings and only enable after tests pass multi property setups require separate integrations per property importing future bookings and handling stayovers switching pms import future reservations into mews before cutover spot check rates taxes products and agency links to avoid mispricing or missing charges for stayovers during a pms switch check out guests in your old pms recrea 0 16 0 3 months ago i ivan0305 navigator asked in stage 4 post go live buchbare service hallo zusammen ich habe vor die parkgarage als buchbaren service zu erstellen damit es übersichtlicher ist wie viele parkplätze mir zur verfügung stehen kann bzw muss ich den gast während des aufenthalts einchecken damit sich das automatisch im service parkgarage überträgt oder muss ich ihn dort separat eingeben was muss ich dabei beachten im moment habe ich veranstaltungsräume und das kongresshaus als service angelegt weil wir das separat benutzen aber läuft über hauptkasse 0 46 1 n 3 months ago ingrid garmo community newcomer posted in stage 4 post go live nokon her i gruppa som er knallgod på mews vi har nå brukt mews i ein månad og tykkjer det er svært tungvint og vanskeleg korleis har det vore for andre her i gruppa er det nokon som tykker det er veldig lett og kunne tenkt seg å hjelpe oss litt 0 36 1 3 months ago b brian pratt hans house community newcomer asked in stage 2 preparing for go live authentication was not successful please try again any suggestions to fix this 0 46 4 b 3 months ago i ivan0305 navigator asked in stage 1 working with mews reservierungsbericht anpassen hallo zusammen kann mir jemanden helfen wie kann ich mein reservierungsbericht anpassen so dass ich sehe was ich sehen will beispiel will sehen ob stammgast ob problematisch vip codes usw danke euch 0 75 3 i 3 months ago i ivan0305 navigator asked in stage 4 post go live frage elternzimmer für extrabetten hallo zusammen ich habe mal wieder eine frage in die runde hat jemand erfahrung mit dem elternzimmer wie funktioniert das was genau ist da eigentlich drin auf mews com wird das so schlecht erklärt oder bin ich wirklich zu blöd lohnt es sich das zu implementieren wo kann man das konfigurieren ich traue mich irgendwie nicht das in der live version auszuprobieren ich habe bei mews nachgefragt ob ich eine demo bekommen kann aber die sind ein bisschen geizig wenn es um demos geht keine ahnung warum bei fidelio wurde mir immer eine demo bzw ein trainingsprogramm zur verfügung gestellt aber bei mews ist das irgendwie schwerer zu bekommen 0 197 12 3 months ago darya potapova mews employee published in stage 4 post go live understanding manager report for properties with parent room if you have parent rooms configured in mews dormitory rooms with beds or apartments with bedrooms your reports will provide you data that requires careful navigation my foremost advice is to categorize rooms and parent rooms differently check this out using the various space types in mews for instance we distinguish between rooms and apartments where apartments serve as parent rooms containing two standard rooms within this differentiation allows us to segregate data in our manager report providing distinct insights for rooms and apartments if help is required with configuring your parent rooms please refer to this help article for additional information 6 331 1 i 3 months ago v vanessaengelhorn community newcomer asked in stage 4 post go live sortierung berichte hallo zusammen wir drucken täglich eine anreiseliste über den reservierungsbericht wir können diesen allerdings nicht nach nachnamen sortieren wie geht ihr damit um konvertiert ihr immer alles in excel und bearbeitet diese liste genau so ist es mit den aufgaben die kann man ja nichtmal nach zimmernummern sortieren wie handhabt ihr das liebe grüßevanessa 0 55 1 3 months ago esther haury mews employee published in stage 1 working with mews kyb and mews payments how to avoid go live delays kyb know your business is a legal mandatory requirement for anyone offering payment services including mews it s not just extra admin promise kyb checks help us confirm your business is real who owns or controls it and that the bank account for payouts matches your contract this protects both your business and your guests why kyb matters for your go live no approved kyb means no mews payments no terminals and no payouts incomplete incorrect or late kyb is one of the main reasons go live dates get postponed the tricky part the people we need documents from owners holding companies head office are often not in the project team so getting the right paperwork can take longer than you think ️ treat kyb as a mini project to avoid delays start your kyb process on day one here s how to keep things moving identify the exact legal entity that will contract wi 0 67 0 5 months ago sarah masterton brown mews employee published in stage 3 go live payments readiness without delays kyb kyc terminals and payouts avoid last minute we can t go live moments by completing compliance and payment setup before your big day what must be complete before go live finish kyb kyc with accurate ubo and tax details missing or mismatched ubo information tax ids commonly block approval and will delay payments activation mews payments must be enabled before you can order activate terminals and take card payments in production terminals ordering pairing testingorder terminals after payments is enabled and allow time for delivery and setup pair devices and run a small sale and a refund pre auth if relevant on go live day to confirm end to end flow payouts what to expect and where to checkafter the initial delay payouts are daily verify amounts and dates in finance payout report so your finance team knows exactly what to expect commo 0 50 0 5 months ago sarah masterton brown mews employee published in stage 3 go live go live in 60 minutes the practical checklist for a smooth cutover a calm confident go live is doable with a focused one hour routine and a few high value checks this checklist is for operational leads and the go live captain at your property before you start quick readiness signals if your onboarding dashboard system audit shows you re ready and you ve collected simple evidence channel manager parity terminals paired go live captain named you can proceed without a live call capture screenshots logs as proof in case you need help later keep your channel manager integration disabled in mews until cutover if your partner requires connecting earlier re check parity right before you switch it on the 60 minute go live routine distribution 10 min on one major ota confirm your listing shows the same availability rates and restrictions as in mews and your channel manager if it doesn t match pause activation and fix mapping pa 0 78 0 5 months ago esther haury mews employee published in stage 3 go live how to transition otas and channel managers when switching to mews switching your property management system pms can feel daunting especially when it comes to online travel agencies otas and channel managers but with the right steps you can make the transition smooth and stress free here s a friendly guide to help you get your mapping parity and distribution just right mapping and parity principlesbefore you go live it s crucial to ensure your room types rates and add ons are mapped correctly between mews your channel manager and each ota double check everything with small push and pull tests to confirm parity meaning prices availability and restrictions match everywhere don t enable the channel manager integration until you re ready for cutover if a partner needs to connect earlier make a note of the time and recheck parity just before going live this helps avoid any nasty surprises for booking com use pull mapping to get the right codes and confirm age and child settings only ena 1 198 0 6 months ago esther haury mews employee published in stage 2 preparing for go live how to prepare for a smooth mews go live detailed checklist getting ready for your mews go live can feel like a big task but with the right preparation you ll breeze through it this guide covers the key steps to take before during and after your connection day so your team and tech are set up for success audience operational leaders front office finance and it support j 7 to j 1 days before the live day ️key cutters review vendor prerequisites network requirements and supported workflows have if possible onsite it for the day ️ list of key cutter articles for mews pms payment automations switch all payment automations and settlement rules to manual ahead of imports or channel pushes to avoid duplicate cha 0 158 0 7 months ago anna adamczyk mews employee published in stage 2 preparing for go live salto minimum setup checklist before you connectbefore you can set up the salto integration you must have the salto application either salto proaccess space configurator or hotel access management software licensed and installed on a computer at your property once your salto account is ready follow this guide to set up your mews account the right way to ensure smooth integration with your key lock software accurate key cutting no common setup errors faster go live 1 property level spaces devicehub spaces verify if the name of your spaces in mews and salto is the same or different make sure to follow key cutter mapping if necessary useful links 2 devicehub once installation is finished you can view and maintain your mews connector integration setup from the devicehubs screen in mews 2 service level services 0 141 0 7 months ago anna adamczyk mews employee published in stage 2 preparing for go live sage 50 minimum setup checklist hi community check out our minimum setup checklist for sage 50 before you connectset up your mews account the right way to ensure smooth integration with your accounting software accurate revenue data flow no common setup errors faster go live 1 property level property and finance configuration accounting categories ensure you have created all the accounting categories you want to use at your property ensure every accounting category has the ledger account code field filled in note mews and accounting integration require this for data exchange so consult your accountant to ensure accuracy create separate accounting categories for any outlets such as a bar that generates revenue in mews operations through a point of sale system accounting operational editable history 0 85 0 7 months ago anna adamczyk mews employee published in stage 2 preparing for go live booking com minimum setup checklist hi community we hope you find this minimum setup checklist for booking com helpful before you connectbefore you can set up the booking com integration you must have the booking com account created for your property with all the rooms and rate structure populated once your booking com account is ready follow this guide to set up your mews account the right way to ensure smooth integration with your sales channel accurate inventory pricing and restrictions update and successful reservation reception no common setup errors faster go live 1 property level spaces property details company and travel agency spaces ensure all spaces rooms are created and added to their corresponding room categories property details ensure all customer facing property details such as name email telephone website 0 141 0 7 months ago a anna ce navigator asked in stage 2 preparing for go live channelmanager ich bin seit ende juli live habe aber das problem wenn ich restriktionen für den channelmanger eingebe dass diese nicht übernommen werden jetzt bin ich in zeiten wo wir kapazität haben auf bookin com und expedia als nicht buchbar gemeldet und die geblockten zeiträume für 2026 die geschlossen sein sollten sind alle buchbar 1 139 5 8 months ago esther haury mews employee published in stage 2 preparing for go live bookable products vs additional services in mews know the difference ever wondered what makes a bookable product different from an additional service in mews you re not alone let s crack on and clear up the confusion so you can set them up like a pro and avoid a billing headache later more info understanding services what s a bookable product ️ a bookable product is tied directly to a booking must link to a service like long stay seminar only sold with a reservation rules automation add breakfast or packages automatically flexible billing once per stay per person per night you choose fixed price n 2 369 1 a 8 months ago joris vanlessen mews employee published in stage 2 preparing for go live tips service charges in mews pos how to handle it hey every...