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description=Discover the next steps after go-live, including optimisation, training options and ongoing support.;

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Text of the page (random words):
onboarding stage 4 post go live mews community mews community skip to main content community getting started mews onboarding stage 4 post go live stage 4 post go live guiding you so you continue to get the most out of mews 16 topics 39 replies when you subscribe we will email you when there is a new topic in this category checklist for success what to double check after going live with mews 2 0 16 topics recently active most replies most views newest first d daira community newcomer asked in stage 4 post go live adding ota commission in billing automation hi if booking data is imported into mews via an integration and ota commission must be applied before an invoice is generated for the travel agency can this be included as an automated step within the billing process thanks daira 1 17 3 10 hours ago i ivan0305 navigator asked in stage 4 post go live buchbare service hallo zusammen ich habe vor die parkgarage als buchbaren service zu erstellen damit es übersichtlicher ist wie viele parkplätze mir zur verfügung stehen kann bzw muss ich den gast während des aufenthalts einchecken damit sich das automatisch im service parkgarage überträgt oder muss ich ihn dort separat eingeben was muss ich dabei beachten im moment habe ich veranstaltungsräume und das kongresshaus als service angelegt weil wir das separat benutzen aber läuft über hauptkasse 0 46 1 n 3 months ago ingrid garmo community newcomer posted in stage 4 post go live nokon her i gruppa som er knallgod på mews vi har nå brukt mews i ein månad og tykkjer det er svært tungvint og vanskeleg korleis har det vore for andre her i gruppa er det nokon som tykker det er veldig lett og kunne tenkt seg å hjelpe oss litt 0 36 1 3 months ago i ivan0305 navigator asked in stage 4 post go live frage elternzimmer für extrabetten hallo zusammen ich habe mal wieder eine frage in die runde hat jemand erfahrung mit dem elternzimmer wie funktioniert das was genau ist da eigentlich drin auf mews com wird das so schlecht erklärt oder bin ich wirklich zu blöd lohnt es sich das zu implementieren wo kann man das konfigurieren ich traue mich irgendwie nicht das in der live version auszuprobieren ich habe bei mews nachgefragt ob ich eine demo bekommen kann aber die sind ein bisschen geizig wenn es um demos geht keine ahnung warum bei fidelio wurde mir immer eine demo bzw ein trainingsprogramm zur verfügung gestellt aber bei mews ist das irgendwie schwerer zu bekommen 0 197 12 4 months ago darya potapova mews employee published in stage 4 post go live understanding manager report for properties with parent room if you have parent rooms configured in mews dormitory rooms with beds or apartments with bedrooms your reports will provide you data that requires careful navigation my foremost advice is to categorize rooms and parent rooms differently check this out using the various space types in mews for instance we distinguish between rooms and apartments where apartments serve as parent rooms containing two standard rooms within this differentiation allows us to segregate data in our manager report providing distinct insights for rooms and apartments if help is required with configuring your parent rooms please refer to this help article for additional information 6 332 1 i 4 months ago v vanessaengelhorn community newcomer asked in stage 4 post go live sortierung berichte hallo zusammen wir drucken täglich eine anreiseliste über den reservierungsbericht wir können diesen allerdings nicht nach nachnamen sortieren wie geht ihr damit um konvertiert ihr immer alles in excel und bearbeitet diese liste genau so ist es mit den aufgaben die kann man ja nichtmal nach zimmernummern sortieren wie handhabt ihr das liebe grüßevanessa 0 55 1 4 months ago esther haury mews employee published in stage 4 post go live checklist for success what to double check after going live with mews you ve made it through your mews go live congratulations now let s make sure everything s running smoothly use this handy checklist to catch any sneaky issues and score peace of mind key cutter connections are your key cutters connected and making keys as expected for help with key cutters see our article on key cutter integrations ️ reservation checks confirm that all reservations were imported correctly from your channel manager otas website manual entries groups or allotments guide here 2 251 0 9 months ago m mcd802 community newcomer asked in stage 4 post go live know your customer error i m trying to complete the onboarding but when i go to submit i receive please complete missing company representative information before submitting the kyc project even though all fields are filled any thoughts how to bypass this and does anyone know if it will hold up my install timeline thanks matt 1 203 4 m 1 year ago m melissabarclay community newcomer asked in stage 4 post go live not happy with mews support system hello update i m happy that mews support team in montreal stepped in and help us with our issues thank you to them we are brand new mews users and i feel all alone even in this community center how come we can t talk or have human support does anyone feel the same we feel left all alone after the onboarding and too much reading too much emails coming in and not enough concrete help to set up our platform 1 183 3 1 year ago lucile lafont mews employee published in stage 4 post go live mews pos when to use the web interface and when to use the app tutorial hi community when configuring mews pos it s important to understand when to use the web interface versus the mobile app as each serves distinct purposes 1 when should i use the web interface the web interface is primarily used to configure and manage your mews pos account through this platform you can set up all the administrative and operational details required for your business key tasks you can perform via the web interface include creating your merchant account add essential administrative details such as your business name contact information address vat number and more payment method setup your onboarding manager or support team will help configure the payment types that best suit your business requirements tipping once the payment methods are configured you can decide which ones should include tipping simply open the payment type and toggle the tipp 0 209 0 1 year ago joris vanlessen mews employee published in stage 4 post go live my invoice from mews pos did not end up in mews pms how to fix it tutorial hello community when you are using mews pos and during service you get this nasty pop up when you close an invoice saying pms error you know that something went wrong you can click show details to see what is wrong and if you know how to fix it to resolve this if not contact support to see why this invoice could not be transferred to the pms when you fixed the cause of the problem you can go send the invoice to the pms againin the app go to your invoices and go to this specific one scroll down a bit and you will see the detailed error message again in red followed by the buttons clear and retry just click retry and it will send the invoice to the pms 3 451 0 1 year ago jones eth mentor posted in stage 4 post go live we are not able to reach mews support ️ hey we are new with mews and our boarding manager is in the holidays we don t have an account manager assigned already so we don t have someone to contact right now when contacting the support via support mews com we get thank you for contacting mews support we wanted to inform you that we have recently made updates to our terms and conditions and service level agreement which took effect on march 20th 2024 due to these changes we re unable to reply directly to this message for all requests we kindly ask that you submit your request through the 0 496 8 1 year ago camilla evelyn navigator asked in stage 4 post go live assign spaces to housekeeping stayover or departure hi when assigning spaces to housekeeping we need to know if it is a stayover or a departure is this possible 0 289 3 s 2 years ago danijela pavlovic mews employee published in stage 4 post go live troubleshooting printer issues practical solutions for smooth operations ensuring that your hardware is set up and connected on site at least five days before the launch is absolutely critical for a smooth operation however what do you do when you re confident that everything is properly connected yet you encounter persistent printer issues the worst case scenario is when the printer refuses to print altogether we recommend delegating the setup and wiring of printers to your hotel s it personnel or someone proficient in technology nevertheless even those well versed in technology can encounter such challenges and i ve witnessed this scenario unfold frequently if you find yourself in such a situation here are some invaluable insights to troubleshoot the printers effectively let s delve into two primary categories of printer issues configuration and network issuesconfiguration issues mistake in the printer configuration networking issues caused by a fault in network connectivity hardware 4 416 0 2 years ago joris vanlessen mews employee published in stage 4 post go live mews pms and pos how to double check revenue streams tutorial dear community today let s dive into an insightful exploration of accounting and sales reports shedding light on revenue tracking and payment reconciliation across both the pms and pos systems when you access the accounting report you ll notice it s divided into several sections revenue payments transactions and outlets when checking pos revenue in the pms our focus lies on revenue and outlets at the top you ll also find total revenue and outlets you might panic when you see outlets showing 0 however there s no need to worry this is perfectly normal under outlets you ll find all revenue and payments from the pos sent to the pms using any payment type except for room charges since these bills are closed they are balanced meaning revenue minus payments equals 0 room charges on the other hand are n 2 900 2 2 years ago victor lesaux mews employee published in stage 4 post go live best tricks to use mews like a pro tutorial best tricks to use mews like a pro if you re a user of mews you re already aware of its immense potential to revolutionize the way you manage your property but are you truly harnessing its full capabilities in this comprehensive guide we re about to take you on a journey through the best tricks to use mews like a pro elevating your operational prowess and delivering an unparalleled guest experience schedule export email mews schedule export email feature enables you to effortlessly manage your reporting tasks by setting up automated exports of essential data you can wave goodbye to manual retrieval this feature is time saving and ensures that you receive crucial reports directly in your inbox without any manual intervention whether it s occupancy reports for your revenue meetings or product order summaries for your team scheduled export emails keep you informed without the hassle with this powerful tool at your disposal you 4 404 0 2 years ago latest badge winners simone rees has earned the badge community helper stefan has earned the badge inner circle kirsten has earned the badge inner circle pink tier stefan has earned the badge community helper sourav dey has earned the badge community helper show all badges powered by gainsight terms and conditions cookie settings accessibility statement join the mews community welcome mews customers please use the same email address for registration as in your mews account by doing so we can help you faster if we might need to check something in your account already have an account login username your mews account e mail first name last name property hotel name country where is the property located australia austria belgium canada costa rica croatia cyprus czech republic denmark dominican republic ecuador egypt estonia finland france georgia germany greece hungary indonesia ireland italy japan latvia luxembourg malaysia malta mauritius mexico morocco netherlands new zealand norway peru philippines poland portugal réunion singapore slovakia south africa spain sweden switzerland thailand united kingdom united states other job title events manager f b director f b manager f b waitstaff finance director cfo finance manager finance accountant front office manager front office supervisor front office agent housekeeping manager housekeeping supervisor housekeeping housekeeper maintenance director maintenance manager maintenance engineer reservations manager reservations supervisor reservations agent revenue director revenue manager sales director sales manager c e sales manager corporate senior management owner senior management general manager senior management director of operations technology director cto technology manager mews employee customer success mews employee customer onboarding mews employee customer support mews employee product mews employee senior management mews employee tech mews employee other other mews employee community management project manager operations manager a bit about yourself city password i accept the terms conditions loginbox register email_repeat register login to the community no account yet create account username or email password remember me log in forgot password enter your e mail address we ll send you an e mail with instructions to reset your password enter your e mail address send back to overview scanning file for viruses sorry we re still checking this file s contents to make sure it s safe to download please try again in a few minutes ok this file cannot be downloaded sorry our virus scanner detected that this file isn t safe to download ok