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description=Narvar s IRIS™ analyzes billions of data points, creating post-purchase experiences that boost customer loyalty, efficiency and drive sustainable retail growth.;

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narvar intelligent personalization beyond buy skip to main content new choosing a returns management solution ebook download now narvar agentic products back products promise ai powered delivery date estimates to boost conversion secure give shoppers peace of mind and protect and grow your bottom line track personalized tracking experiences to build brand loyalty shield returns and exchanges management to mitigate fraud and reward best customers notify proactive communication to drive customer lifetime value assist delivery claim management to tackle fraud and build trust intelligent retail insights service iris transform 74b interactions into insights that personalize optimize and protect meet iris solutions back new the future of agentic post purchase starts here get started by value retain revenue grow revenue increase operational efficiency by stage pre purchase delivery post delivery by function ecommerce digital customer care supply chain logistics risk fraud platforms integrations partner network deliver engaging order tracking experiences shopify zendesk bigcommerce klaviyo magento gorgias salesforce attentive customers back industries apparel accessories footwear beauty skincare healthcare electronics gaming home pets food beverage see all customer stories featured iwa wine accessories reduces wismo queries by 47 with narvar resources back resources blog ebooks reports webinars see all resources featured webinar how narvar shipping protection turns delivery risk into revenue ebook the returns platform optimization guide company back company our story careers news press sign in request a demo en english 日本語 book a demo the future of agentic post purchase starts here narvar is leading the next frontier of agentic commerce bringing intelligent policy aware automation to post purchase powered by deep integrations behavioral signals and brand safe ai we turn complexity into seamless resolution at scale automate action earn loyalty book a demo returns the 1 trillion retail threat 15 of returns are fraudulent costing 103b processing a return can cost 65 of sales 96 won t repurchase after poor return experience transform your returns process book a demo predictability is profitability 95 delivery date accuracy powered by continuously learning ml models 60 choose retailers who provide exact delivery dates 45 abandon purchases when delivery feels uncertain start delivering with confidence book a demo delivery anxiety is a profit killer 120m packages stolen in 2024 theft surging 34 each delivery issue drains retailers an average 25 35 21 of consumers lose trust after delivery failures protect trust and margin book a demo the 1 platform for intelligent personalization beyond buy powered by iris narvar transforms 74b interactions and 2b packages annually into predictive post purchase intelligence helping retailers build trust unlock revenue and protect margins against the 1t returns problem pre purchase product page cart checkout delivery anticipation in transit exception post delivery delivered delivery issue returns exchanges delivery return fraud all in one platform one platform every post purchase touchpoint trusted by 1 500 global brands and integrated with 1 000 carriers narvar powers personalized scalable post purchase experiences that deliver outcomes at global scale agentic promise secure track notify assist shield narvar agentic narvar agentic post purchase is ready for agentic disruption post purchase is where loyalty is earned yet friction still persists for consumers it feels like a chore for retailers it s costly and difficult to manage across delivery service fraud and returns the work is manual fragmented and hard to scale exactly where agentic systems are needed explore agentic promise promise boost conversion up to 5 with ai powered delivery estimates narvar s delivery promise dates are powered by four machine learning models to drive continuous improvements and unparalleled accuracy and precision explore narvar promise secure secure protect deliveries build trust grow revenue delivery failures don t just frustrate shoppers they drain margin and damage loyalty with 120m packages stolen last year and 65 of americans experiencing delivery anxiety protection is no longer optional it s the missing piece to earning trust and giving consumers the confidence to keep coming back explore narvar secure track track boost revenue with personalized tracking pages converting 10 higher deliver contextual on brand order tracking experiences that reduce support costs and drive engagement explore narvar track notify notify earn up to 15x roi from dynamic notifications make every moment count in the consumer journey via multi channel on brand messaging that s built to drive engagement through proactive timely updates explore narvar notify assist assist decrease delivery claim payouts by 25 with intelligent fraud prevention leverage narvar s advanced delivery claim abuse and fraud protection solution with transformational ai technology to combat delivery claim fraud and personalize the customer experience based on the consumer s fraud risk explore narvar assist shield shield retain up to 60 of revenue with intelligent returns and exchanges leverage consumer behaviors and ai to proactively prevent fraudulent returns enforce eligibility rules and introduce automated exchange options all in one platform explore narvar shield meet iris the ai engine powering the future of post purchase iris intelligent retail insights service is narvar s proprietary ai trained on over 74b consumer interactions each year purpose built for retail iris automates decisions flags fraud and personalizes every post purchase moment from delivery to returns embedded into the narvar platform iris turns insight into action helping brands build trust protect revenue and scale operations with intelligence discover iris 60 revenue retention through exchanges and store credit turns returns into revenue 15 x boosted roi with revenue growth opportunities maximize customer ltv 89 cost savings through more efficient operations optimize your operations for teams that deliver unifying teams around the consumer journey every team plays a part in post purchase narvar helps them deliver together from digital to cx logistics to risk narvar aligns strategy and execution across the full consumer journey ecommerce digital turn every post purchase touchpoint into growth grow digital revenue customer care turn service into a loyalty driver elevate customer care supply chain logistics turn returns into a competitive advantage optimize supply chain performance fraud risk stop fraud protect trust strengthen fraud protection the leader in post purchase trusted by 1 500 leading retail brands abhishek vijayakumar product manager of engineering narvar provided the sophistication we needed and with our long term plans for global growth narvar was better positioned to support any international expansion 43 revenue retention rate 124 lift in new orders following a return 15 ctr from tracking page 50 higher conversion rate matthew henton head of ecommerce with aggregate data on return reasons we were able to make informed changes to certain product sizing information we also were able to capture issues like photos not matching the product jumping on them straight away to resolve verena strunk wenzl global head of customer experience on was able to provide customers all over the globe with accurate estimated delivery dates edd while the customer was still in the consideration phase which led to a significant increase in on s conversion rate 30 marketing engagement 5x average number of times consumers visit tracking pages get started power every moment after the buy build trust protect margins drive growth beyond buy request a demo products promise secure track notify assist shield solutions retain revenue grow revenue increase operational efficiency pre purchase delivery post delivery 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