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description=AI-powered returns management software that prevents fraud, protects revenue, and drives customer loyalty. Retain 60% revenue through exchanges.;

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narvar shield return exchange management software skip to main content new are you ready for peak take the assessment narvar agentic products back products promise ai powered delivery date estimates to boost conversion secure give shoppers peace of mind and protect and grow your bottom line track personalized tracking experiences to build brand loyalty shield returns and exchanges management to mitigate fraud and reward best customers notify proactive communication to drive customer lifetime value assist delivery claim management to tackle fraud and build trust intelligent retail insights service iris transform 74b interactions into insights that personalize optimize and protect meet iris solutions back new the future of agentic post purchase starts here get started by value retain revenue grow revenue increase operational efficiency by stage pre purchase delivery post delivery by function ecommerce digital customer care supply chain logistics risk fraud platforms integrations partner network deliver engaging order tracking experiences shopify zendesk bigcommerce klaviyo magento gorgias salesforce attentive customers back industries apparel accessories footwear beauty skincare healthcare electronics gaming home pets food beverage see all customer stories featured harry rosen achieves a 13 point conversion increase with narvar resources back resources blog ebooks reports webinars see all resources featured ebook the claim effect equation ebook the return on returns company back company our story careers news press sign in request a demo en english 日本語 book a demo shield returns the 1 trillion problem retailers can t ignore returns have become one of the largest financial and operational burdens for modern retailers quietly eroding margins and increasing inefficiencies request a demo download the overview deliver loyalty and margin delight post purchase by driving smarter returns management fraud prevention and customer experiences shield unlocks revenue protection revenue retention revenue growth and operational efficiencies with narvar shield brands can achieve 60 revenue retained through exchanges and gift cards 18 revenue protected due to eligibility enforcement 40 cost savings in reverse logistics 50 reduction in call center costs intelligent retail insights service iris ai powered insights at scale at the core of shield is iris narvar s proprietary ai intelligence layer which processes more than 74 billion consumer interactions annually to detect fraud in real time return reason order value account age purchase frequency payment methods login location claim history return reason order value account age purchase frequency payment methods login location claim history return history of claims filed origin scan claim frequency time of purchase referral source membership status return history of claims filed origin scan claim frequency time of purchase referral source membership status fraud risk exception status suspicious payments shipping address device id carrier scan ip address customer ratings fraud risk exception status suspicious payments shipping address device id carrier scan ip address customer ratings email address visual proof of delivery billing address destination scan undelivered scans coupon usage return method email address visual proof of delivery billing address destination scan undelivered scans coupon usage return method the industry s most advanced ai powered returns management and fraud prevention solution backed by iris for the first time retailers can now leverage consumer behaviors and ai to proactively prevent fraudulent returns enforce eligibility rules and introduce automated exchange options all in one platform protect revenue return fraud is rampant 15 of returns are fraudulent costing retailers 103b in 2024 minimize loss from policy abuse and fraudulent post purchase activities automatically identify and mitigate risk and reward your best customers retain revenue returns are expensive processing a return can cost 65 of the original sale incentivize the return outcomes that keep money in your pockets and increase repurchase rate choosing a returns management solution ebook what to look for what to avoid and how to maximize roi from your returns platform download the ebook grow revenue customer experience matters 96 of shoppers say seamless returns impact repeat purchases create new sales opportunities when customers are highly engaged beyond buy operational efficiencies drive measurable business impact with smarter returns management optimize your reverse logistics with intelligent routing and consolidated shipping that saves 25 40 in transportation costs trusted as the leader in returns management frequently asked questions what is returns management software returns management software streamlines the entire ecommerce returns process from initiating a return to issuing a refund or exchange it helps retailers automate reverse logistics track returned items and provide customers with a smooth branded experience the best solutions integrate with order management systems to reduce manual work cut costs and improve customer satisfaction how does returns management software benefit ecommerce retailers for retailers returns management software reduces operational costs protects margins and increases customer loyalty by automating return approvals generating prepaid labels and tracking return shipments it minimizes manual effort some platforms also offer analytics to uncover return patterns helping retailers reduce returns over time and optimize inventory how can returns management software improve customer satisfaction a frictionless returns process builds trust and loyalty returns management software allows customers to start returns online choose convenient drop off options and track their return status in real time faster refunds clear policies and proactive communication turn returns into a positive brand experience that encourages repeat purchases what features should i look for in a returns management platform look for features like branded returns portals automated label generation flexible exchange options real time tracking and integrations with ecommerce platforms advanced returns management software also offers fraud prevention sustainability programs like boxless drop off and analytics dashboards to improve your returns strategy over time what is narvar shield narvar shield is a comprehensive returns management software that helps retailers prevent fraud protect revenue customize return policies and streamline the reverse logistics process it uses advanced fraud detection automation and customer friendly workflows to ensure returns are handled efficiently and provide positive experiences to customers while safeguarding your bottom line can returns management software reduce return fraud yes leading returns management solutions include fraud detection tools that flag suspicious return activity such as wardrobing or returning damaged or wrong items these tools use order history return frequency and product condition checks to protect retailers while still offering a positive experience for legitimate customers how does narvar shield prevent return fraud narvar shield leverages ai driven fraud detection to identify suspicious return patterns before they impact your business it can block high risk returns require additional verification or adjust refund timelines based on return risk so retailers reduce losses without creating friction for trusted customers how does narvar shield help build customer loyalty drive repeat purchases and increase lifetime value narvar shield builds loyalty by giving shoppers confidence that their purchases are protected from loss theft or damage when customers know they re covered they re more likely to shop without hesitation and return for future purchases shield reduces post purchase anxiety strengthens trust in your brand and transforms a potentially negative delivery experience into a positive one that confidence drives repeat purchases and increases overall customer lifetime value how can retailers use returns data to improve their business returns management software provides detailed analytics on return reasons product performance and customer behavior retailers can use this data to improve product descriptions sizing charts and quality control reducing return rates over time insights can also inform merchandising and inventory planning why choose narvar shield over other returns management solutions narvar shield offers a unique blend of revenue protection customer experience and operational efficiency unlike generic returns management tools it specializes in fraud prevention while still delivering the smooth branded return experiences customers expect helping retailers boost loyalty and profitability get more insights from the experts ebook ecommerce s 744b problem and the fix blog the rise of post purchase hospitality in the agentic era blog turning the page on ecommerce returns from refunds to revenue get started safeguard loyalty and margins with smarter returns management build trust protect margins drive growth beyond buy request a demo products promise secure track notify assist shield solutions retain revenue grow revenue increase operational efficiency pre purchase delivery post delivery resources blog ebooks reports webinars knowledge center customers legal cookies privacy choices privacy terms of use terms of service trust vdp company our story careers engineering careers sustainability news press contact us copyright 2012 2026 narvar inc all rights reserved