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Text of the page (random words):
creating content february 2007 creating content marketing is a practice the purpose of this blog is to shed some light on some of the better marketing practices i come across tuesday february 20 2007 dillards wins latest name game in bartlesville 3 cheers for darla at dillards last night on a quest to buy some godiva chocolate for dessert i flew out to dillards right before dinner ran in grabbed 2 bars of chocolate and handed them over to the first available attendant although picked at random i hit the jackpot with darla darla ran my credit card noticed my name and used my name when thanking me for the business a customer s name music to their ears i wish i could tell you this happens more time than not but it doesn t the last time someone noticed me and used my name was the oncue experience but bartlesville is getting it slowly but surely bartlesville is understanding the term enlightened hospitality like this article subscribe to the rss feed posted by scott milam townsend at 6 28 pm 1 comment labels customer service dillards name sunday february 18 2007 at least it s real although jet blue is taking a beating for the incidents of people being on board waiting to take off for up to 8 hrs or longer i m tipping my hat to jet blue good job for taking the high road and cancelling flights rather than pretending to do something about it and continuing to book flights from a customer service standpoint it makes sense to take the hit up and cancel flights rather than tell people you can do something when you can t like this article subscribe to the rss feed posted by scott milam townsend at 5 35 pm no comments labels customer service jet blue saturday february 17 2007 dud my wife and i just got back from seeing ghostrider unless you want to waste and hour and 50 minutes of your life i would recommend watching something else the theater was packed and i noticed an unusual amount of bikers in the audience chomping at the bit to see ghostrider s bike i m guessing alot of people thought this would be more of a comics type movie and therefore brought their kids along but with all the intense images there will be many shocked and startled parents wishing they had left the kids at home like this article subscribe to the rss feed posted by scott milam townsend at 7 20 pm 3 comments wednesday february 14 2007 thanks for checking i had lunch today with a friend who s more like a mentor and we had a nice chat about this and that other than appreciating the company i have learned good follow up skills from him we meet once a month and he s always first to call see how things are going and set a lunch appointment loyalty and friendships are in such short supply these days everyone s just too busy to check in on a friend or go see how a loved one is doing by the way the food and service at szechuan is great like this article subscribe to the rss feed posted by scott milam townsend at 7 42 pm no comments labels bartlesville businesses mentoring szechuan 3 i had a disasterous marketing meeting this morning brought on my my ego and stupidity but i did learn from it and i would like to share these gems with you number 1 give them what they want offer up alternatives or other suggestions after initial question or objective has been answered number 2 don t get away from project management break down and plan out how a marketing task is going to be accomplished give it significance number 3 life is short don t waste the time of others or myself like this article subscribe to the rss feed posted by scott milam townsend at 7 37 pm 2 comments labels brain dumps life thoughts ponderings friday february 9 2007 macalister s keeps it coming not only did i receive an email from corporate offices gushing over what they felt was a negative customer experience but i also got a handwritten handwritten handwritten letter from alicia tippett general manager along with vouchers good for 2 free lunches at mcalister s deli wanting a second chance you bet they get a second chance and i ll bet that when we walk in these counter clerks are going to be high fiving and having a party in the kitchen i am pumped to go and see what s going on whatever is going on macalister s deli is the lighthouse that shows all other restauants how to treat the bartlesville public with enlightened hospitality and everyone needs to read danny meyers book setting the table like this article subscribe to the rss feed posted by scott milam townsend at 8 44 pm 1 comment labels customer service jarrett farm mcalister s deli wednesday february 7 2007 good job mcalister s deli my wife and i had lunch yesterday at the new mcalister s deli on the south side of bartlesville because we didn t have long for lunch i called in our order ahead of time once we got there the food was ready paid for it with my debit card order taker did not take the time to learn my name and sat down to eat nameless so far so so after taking several bites celeste did not like the tast of her french dip sandwich so we called a waitress over told her the problem and she promptly sent us out another sandwich it s nice to see a business trust what the customer is telling them and make it right 3 out of 5 stars for mcalisters deli like this article subscribe to the rss feed posted by scott milam townsend at 7 41 am no comments labels bartlesville businesses customer service mcalisters deli monday february 5 2007 bads part 2 so the super bowl is over the colts beat the bears the ads pretty much misfired and prince didn t slip and fall in the rain during the halftime show i thought prince did a good job actually probably one of the best half time shows in a long time what was up with that guitar the robot ad for gm has got to be the worst most depresing commercial i have ever seen what was gm s marketing dept thinking about wow bet they had fun making that commercial the best commercial had to be godaddy com or the coke commercial where the guy woalks around doing miraculous things and setting the world straight the most distastful ad has to be the snickers commercial oooooooooooooooo yuck now everytime i think of a snickers bar i think of two guys sucking on a turd i m sure that s the image the marketing people were looking for like this article subscribe to the rss feed posted by scott milam townsend at 6 18 pm no comments labels commercials superbowl superbowl commercials sunday february 4 2007 control what you can after reading chapter 10 of danny meyer s book setting the table i learned how mr meyers overcomes mistakes by writing a great last chapter whatevver mistake happened happened and the person on the receiving end will naturally want to tell anyone who s interested all about it that s to be expected while we can t erase what happened we do have the power to write on elast episode so that at least the story ends the way we want this reminds me of a mistake while dining at one of our favorite restaurants the wilmington restaurant at jarrett farm located between bartlesville and tulsa the waiter reaching for my wife s wine glass and my wife moving her hand from the table bumped into each other and the wine was poured all over the front of my white shirt it looked like i had been shot in the chest admirably the staff at jarrett farm offered to pay for the dry cleaning that was nice i also almost expected to get a call from a staff member of jarrett farm to see how our evening had been and if there was anything they could do to help get the shirt cleaned or find out if there was any problem with getting the shirt cleaned danny meyer says the time frame for addressing mistakes is crucial when something goes wrong the manager on duty must make every attempt to follow up with the guest within 24 hours i like that i would suggest the wilmington restaurant at jarrett farm take a page p225 specifically from danny meyer s book and add this thought process to their arsenal of skills when it comes to overcoming mistakes and creating an event that makes people want to talk about the cool outcome like this article subscribe to the rss feed posted by scott milam townsend at 5 08 pm no comments labels danny meyer dining jarrett farm making mistakes setting the table wilmington restaurant son of rewarding good behavior so i went by the oncue 40 store this sunday like any other sunday and once again the clerk charles used my name again and i noticed he said the gentleman s name who was in line in front of me so it wasn t just me they were singling out it s all the small things i keep thinking using people s names at the point of transaction is too trivial to be keying in on but if it s so simple and easy why don t any of the other places i do business with do the same thing i must admit the wait staff at weezies cafe all do a good job of using my name like this article subscribe to the rss feed posted by scott milam townsend at 1 26 pm 1 comment saturday february 3 2007 i m going to go on record and predict that the winner of the super bowl will be the chicago bears there i said it posted by scott milam townsend at 6 07 pm 1 comment yea annabel yeah netflix i had a problem with my netflix account all of a sudden only 3 of my 10 reviews that i had posted showed up so i sent a message to netflix asking them to help i got a nice response and the problem has been resolved the following is the reponse hello scott thank you for contacting netflix com customer support i m sorry for any confusion regarding your reviews i ll be happy to help you with this i looked into your account and i was able to view all 10 of your reviews you may read the reviews you have written by selecting your reviews and lists on the netflix site once this page is displayed you will be able to view the reviews you have written if you click browse then look over at the right sidebar you ll see a header that says guides then click on your reviews and lists i m not sure what happened here but everything appears to be resolved now you might try signing out and then signing back into the site to be sure that you are viewing the most recent version of the website to logout click the sign out link displayed under your name in the drop down menu on the browse page you may also sign out by selecting sign out located next to your name on the your account page once you click on the phrase you will be logged out of your account i hope this clears things up for you and that you ll continue to enjoy your membership if you have any further questions or concerns please feel free to contact us thanks annabel netflix customer service by the way mark at boingboing posted a horrible response from lycos to a customer you can read it hear no lycos for me thank you posted by scott milam townsend at 11 45 am no comments labels customer service lycos netflix newer posts older posts home subscribe to posts atom about me scott milam townsend bartlesville ok united states view my complete profile my favorites amazon com widgets blog archive 2011 1 february 1 2010 36 december 4 november 4 october 2 september 2 august 6 july 12 june 2 may 2 march 2 2009 1 december 1 2008 11 october 2 august 4 may 1 april 3 february 1 2007 73 december 2 november 4 september 3 august 9 july 1 june 5 may 5 april 7 march 8 february 12 dillards wins latest name game in bartlesville at least it s real dud thanks for checking 3 macalister s keeps it coming good job mcalister s deli bads part 2 control what you can son of rewarding good behavior i m going to go on record and predict that the win yea annabel yeah netflix january 17 counter free counter reading list citizen marketer the reagan diaries small is the new big by seth godin walt disney by neal gabler setting the table by danny meyer favorite places to visit life hack marketingblog eu how to build a better blog customers rock converstations the viral garden marketing begins at home how to change the world church of the customer blog drew s marketing minute picture window theme powered by blogger