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support home page skip navigation scripting must be enabled to use this site customer care faqs chat now call or email search categories purchase path troubleshooting service security my account wireless entertainment t mobile other common topics my t mobile device and account are set up how do i connect once you can use electronic devices during your flight please follow the steps below place your device into airplane mode and turn on wi fi make sure wi fi calling is set to enabled or on select the airline s wi fi network open any internet browser to go to the wi fi homepage you will be automatically redirected to a login page if you are not redirected type wifi inflightinternet com into your browser select the in flight connection on us enter your sprint or t mobile phone number enter the captcha letters and numbers in the box below if prompted tap get wi fi and texting the confirmation screen will appear to confirm you are connected note most flights will have information on how to connect in the pocket in the back of the seat 1699461917 answer id 6784 my iphone won t connect to the network in some cases you may need to turn off the private address setting for a particular network to stop using a private address with a specific wi fi network open the settings app then tap wi fi tap the information button next to a network tap to turn private address off if you need any help please chat with one of our live agents here 1706804219 answer id 6559 i m trying to watch something and a something went wrong error appears please try the following try to reload the page close your browser and restart the tv show or movie try a different browser go back to the catalog page and try a different tv show or movie check your wi fi settings enabled airplane mode and w fi on your device select the in flight wi fi network launch your internet browser and go to wifi inflightinternet com if you need any help please chat with one of our live agents here 1692108736 answer id 6826 can i access the free in flight connection service using my tablet or laptop no the free in flight benefit is only available on a mobile device 1698759594 answer id 6843 i purchased as a guest and i m being asked to pay again after losing connection how do i reconnect to reconnect you will need to select a flight pass again and create an account using the same email address you used to make your guest purchase this will allow you to activate again purchasing as a guest allows you to connect without creating or signing into an existing account however if your session lose connectivity for any reason you may need to follow the instructions above to reconnect if you need any help please chat with one of our live agents here 1710445265 answer id 6563 what do i get with in flight connection offered by t mobile as a postpaid t mobile customer you are covered even at 30 000 feet with t mobile plans you get 4 full flight unlimited data texting and streaming per calendar year and unlimited 1 hour free inflight services where available t customers on premium plans such as magenta max get unlimited full flight sessions on all flights with no caps where available see additional eligible plans here 1698758903 answer id 6838 is it safe to use wi fi in flight the connection through which you purchase wifionboard is an ssl encrypted link however following such initial access due to multiple users of our inflight wi fi access point wifionboard does not provide an encrypted communication channel wired equivalency protection known as wep or wi fi protected access known as wpa2 between our in flight wi fi access point and your device the service generally supports secure virtual private network vpn access and secure shell ssh access if you have vpn we recommend that you use your secure vpn protocols for greater security 1680029099 answer id 6529 what text messaging services are available with free messaging for t mobile customers free messaging on the t mobile in flight connection pass includes text messages sms and data messages using facebook messenger whatsapp and imessage you can also use twitter via sms with inflight texting see twitter support for sms twitter steps and twitter account support 1666371618 answer id 6508 i only see a spinning wheel or black page when trying to play any free entertainment please make sure the browser being used is up to date on the most recent version available also jailbroken ios or rooted android devices are not compatible if you need any help please chat with one of our live agents here 1710431131 answer id 6562 i m not able to see the t mobile inflight connection on my pixel fold please fold your device so it is in closed mode and restart your device after the restart reconnect to the wi fi and open your browser you should see the t mobile inflight connection option displayed you can now open your pixel fold to the full screen and connect with your t mobile inflight connection if you re still not able to connect after the restart please chat with one of our live agents here 1701270213 answer id 6849 privacy policy cookie policy 2024 intelsat all trademarks are the property of their respective owners
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