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customer futures jamie smith substack customer futures subscribe sign in home events get in touch archive about the great identity convergence the last era organised around communications next one will be around identity and trust may 21 3 most popular view all customer wallet present won t just transform digital banking it s going to revolutionise the digital economy apr 10 2025 jamie smith 1 1 eidas2 is a bn opportunity staring us in the face but most people can t see it aug 14 2024 jamie smith 15 2 3 the end of clicks what happens when ai agents become your customers part 1 apr 17 2025 4 1 is linkedin a massive digital id network hiding in plain sight and the new travel agents mar 6 2025 1 latest top discussions ai agents are not digital colleagues and you re not ready for what s coming about our predictions for ai agents and why your business is not ready not really may 17 5 let s not throw the ai accountability baby out with the digital id bathwater plus online age checks will disrupt how id systems work with the web itself apr 30 2 is apple about to launch embedded identity plus know your agent kya is not enough to scale agentic commerce there s a missing piece apr 23 2 no one is listening to steve jobs advice about the eu digital id wallet plus a quiet but huge announcement by the uk government on digital id apr 16 3 4 ai agents will break every free cancellation policy you have plus thanks for calling the contact centre here s the recipe for a vanilla cupcake apr 2 2 will you give your car keys to an ai agent plus whatsapp just hit 3 billion users but travel companies are still sending pdf quotes by email mar 26 3 one small step for government one giant step for verifiable credentials plus we re thinking about ai agents the wrong way and it means people won t use them mar 12 2 are banks ready for when customers get their own ai what changes when customers become a thousand times smarter overnight mar 6 3 will agentic commerce be the next amazon plus what if we don t just have seamless check out but seamless check in feb 19 2 see all customer futures it s time to reimagine customer relationships subscribe book book an intro call customer futures subscribe about archive recommendations sitemap 2026 jamie smith privacy terms collection notice start your substack get the app substack is the home for great culture this site requires javascript to run correctly please turn on javascript or unblock scripts