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Text of the page (random words):
securely here s what security methods i can use the website responds the server picks the best security method that both sides can handle and sends back its own hello id check time the website shows its digital certificate which is like showing an id card to prove it s really who it claims to be secret key exchange your browser checks the id then creates a secret code and sends it to the website using encryption connection secured both sides use that secret code to encrypt everything they send back and forth this whole dance happens in milliseconds when it works you get that little padlock icon in your address bar when it doesn t you get our friend the err_ssl_protocol_error why chrome shows website sent an invalid response chrome tries to be helpful by telling you this site can t provide a secure connection and that the website sent an invalid response what it really means is that something went wrong during that handshake we just talked about chrome s explanation is pretty vague unable to make a secure connection to the server this may be a problem with the server or it may be requiring a client authentication certificate that you don t have translation could be their fault could be your fault we re not sure here s what actually causes this mess the website s security certificate expired oops your browser got confused by corrupted data during the handshake your browser and the website can t agree on which security method to use your computer s clock is wrong messing up certificate validation your antivirus is being overprotective your browser is holding onto old outdated certificate information chrome blocks these connections because it s better to be safe than sorry when the security setup fails your passwords and credit card info could be at risk difference between err_ssl_protocol_error and other ssl errors different browsers have their own ways of telling you things went wrong browser error message what it means chrome err_ssl_protocol_error handshake failed somewhere firefox ssl_error_rx_malformed_handshake got corrupted data during handshake safari cannot establish a secure connection something s wrong not very helpful edge can t connect securely to this page security settings are outdated err_ssl_protocol_error is different from other ssl errors you might see err_cert_authority_invalid the website s id wasn t issued by someone trustworthy err_cert_date_invalid the website s id expired or isn t valid yet err_cert_common_name_invalid the website s id doesn t match the website name the key difference is that err_ssl_protocol_error means the handshake process itself broke down other ssl errors might let the handshake finish but then complain about problems with the website s certificate here s the kicker while some certificate errors give you a proceed anyway button which you probably shouldn t click err_ssl_protocol_error is a hard stop your browser won t let you through until someone fixes the underlying problem common causes behind the error image source yisusvii medium so what s actually causing this ssl headache the annoying thing about err_ssl_protocol_error is that it can pop up for a bunch of different reasons it s kind of like when your car won t start could be the battery could be the engine could be that you re just out of gas outdated browser or os here s the deal if you re running an old browser you re basically bringing a flip phone to a smartphone party modern websites expect your browser to speak the latest security language and old browsers just can t keep up windows xp users frequently encounter ssl protocol errors because that old system is missing the security updates needed for today s websites it s like trying to use a 20 year old key on a brand new lock it s just not going to work here s what you need to do check if your browser has any pending updates chrome will usually bug you about this anyway make sure your operating system is getting regular security patches if you re still on something ancient like windows xp it might be time to upgrade old browsers don t just cause this error they leave you wide open to security problems that newer versions have already fixed expired or misconfigured ssl certificate think of ssl certificates like driver s licenses for websites just like your license expires so do these certificates when a website s certificate runs out your browser throws up a red flag certificate problems come in different flavors expired certificates the website forgot to renew oops misconfigured certificates the certificate doesn t cover all versions of the site self signed certificates the website made its own certificate instead of getting one from a trusted source incomplete certificate chains missing pieces of the security puzzle even big companies mess this up in 2020 both github and spotify had expired ssl certificates affecting millions of users if it can happen to them it can happen to anyone certificate issues also pop up when websites change hosting providers or add content delivery networks things get lost in translation during these moves protocol mismatch between browser and server sometimes your browser and the website just can t agree on how to talk to each other securely it s like one person speaking french and another speaking german without a common language no conversation happens this usually happens when the website is using old outdated security protocols your browser has turned off support for those old protocols something in between like a firewall is messing with the conversation the technical stuff involves something called cipher suites basically the rule book for how to encrypt data if your browser and the website are using completely different rule books they can t establish a secure connection incorrect system time or dns issues this one s weird but true your computer s clock matters for ssl connections certificates have expiration dates and your system checks those dates against its internal clock if your computer thinks it s the wrong time your browser might reject perfectly good certificates here s how it goes wrong clock set too far ahead certificates look like they haven t started working yet clock set too far back certificates appear expired either way your browser can t verify the certificate properly dns problems cause similar headaches if your website s dns records point to the wrong server your browser tries to make a secure connection with a server that has the wrong certificate it s like calling the wrong phone number and expecting to reach your friend website moves and dns changes can cause temporary ssl errors until everything gets sorted out across the internet the tricky part is that these timing and dns issues hit some people but not others making them really hard to pin down client side fixes for chrome and other browsers most of the time you can fix this error yourself without needing to contact anyone here s what usually works when the problem is on your end update browser to latest version old browsers cause a lot of these ssl errors websites keep updating their security but if your browser is stuck in the past it can t keep up here s how to update google chrome click those three dots in the top right help about google chrome it ll check for updates automatically and tell you to restart when it s done firefox menu button help about firefox and it ll do its thing safari you ll need to update through macos go to apple menu system preferences software update or check the app store microsoft edge menu help and feedback about microsoft edge after updating close your browser completely and open it again before trying that problematic website fresh browsers play much better with modern security stuff clear cache cookies and ssl state your browser remembers things about websites to load them faster next time but sometimes this stored info gets stale or messed up especially when a website changes its security setup clear browser data chrome three dots menu settings privacy and security clear browsing data firefox menu settings privacy security clear data safari safari menu clear history and website data edge settings privacy clear browsing data pick cached images and files and cookies and other site data if the error keeps happening go with all time for the time range for windows users clear ssl state too press windows r type inetcpl cpl and hit enter go to the content tab click clear ssl state restart your browser this wipes out all the ssl certificates your system has stored so your browser has to start fresh with every website it fixes about a third of these errors especially when websites have recently switched their certificates around disable quic and browser extensions quic is this newer protocol that s supposed to make connections faster but it doesn t always play nice with every website turn off quic in chrome type chrome flags enable quic in your address bar find experimental quic protocol it ll be highlighted change it from default to disabled click relaunch extensions can be troublemakers too especially the ones that mess with security or block ads they sometimes interfere with the ssl handshake test your extensions go to chrome extensions or find extensions in your browser menu turn off everything try the website again if it works turn extensions back on one by one until you find the culprit security extensions that scan https traffic are usually the worst offenders if nothing else works you might need to temporarily disable your antivirus web protection just don t forget to turn it back on security software and network conflicts image source ms codes here s the funny thing about security software sometimes the stuff that s supposed to protect you ends up being the problem your antivirus firewall and other security tools work overtime to keep you safe but they can get a little too enthusiastic and break perfectly good ssl connections temporarily disable antivirus and firewall your antivirus program watches everything you do online including checking those encrypted https connections it basically plays middleman intercepting your secure connections to make sure nothing fishy is going on most of the time this works fine but sometimes it gets confused and blocks legitimate websites want to see if your security software is the troublemaker try this turn off your antivirus program temporarily disable windows defender firewall or whatever firewall you re using try visiting that problem website again turn everything back on right away if the site loads fine with your security software off you ve found your culprit most antivirus programs let you tweak their https scanning settings avast go to menu settings protection core shields web shield and turn off enable https scanning windows firewall head to control panel system and security windows defender firewall allow an app through windows defender firewall and make sure chrome can access both private and public networks just remember don t leave your security software disabled fix the settings and turn it back on check vpn proxy and parental control settings vpns are great for privacy but they can mess with ssl connections your vpn creates its own encrypted tunnel and sometimes that doesn t play nice with a website s security setup quick test for vpn issues disconnect your vpn try the website again reconnect when you re done same thing goes for proxy servers if you re using one maybe for work it might not be handling https traffic properly check your proxy settings to make sure they re configured right for secure connections parental controls can be tricky too these systems sometimes interfere with ssl connections when they re trying to filter content if you think parental controls might be the issue try temporarily disabling them or adding the problem website to your allowed list adjust internet security and privacy level sometimes your browser s security settings are cranked up so high that they block legitimate connections it s like having a bouncer who s too strict and won t let anyone into the club for windows users you can try this search for internet options open internet properties go to the security tab move the security level slider down to medium click ok and restart your browser if you re running multiple security programs they might be stepping on each other s toes when both your firewall and antivirus are trying to inspect the same ssl traffic they can create conflicts the general rule is if one tool is already checking ssl connections tell the other one to back off just remember to put your security settings back where they were once you ve fixed the problem you want to stay protected just not so protected that you can t browse the web server side fixes for website owners alright website owners this one s for you if your visitors are getting hit with that err_ssl_protocol_error when they try to visit your site the problem might be on your end don t panic though most of these fixes are pretty straightforward once you know what to look for check your ssl certificate and make sure it s not expired this is probably the most common culprit ssl certificates are like driver s licenses for websites they prove you are who you say you are but they expire and when they do browsers throw up those scary warning messages that send visitors running here s what you need to check use an ssl checker tool like qualys ssl labs to see if everything s installed properly make sure your certificate hasn t expired they only last 397 days max these days check that your certificate chain is complete sometimes intermediate certificates go missing verify your certificate covers both your www and non www domain versions the big companies mess this up too github and spotify both had major outages because someone forgot to renew their certificates embarrassing yeah preventable absolutely pro tip set up certificate lifecycle management to automatically renew your certificates before they expire your future self will thank you force everyone to use https if some of your visitors can access your site via regular http while others need https you re going to have problems the fix is to redirect all http traffic to https automatically drop this code into your htaccess file ifmodule mod_rewrite c rewriteengine on rewritecond https off rewriterule https http_host request_uri l r 301 ifmodule that r 301 part tells search engines this is a permanent move so you won t lose your seo rankings once that s working consider adding hsts http strict transport security to tell browsers to always use the secure connection update your tls protocols running old outdated security protocols is like using a lock from the 1980s on your front door sure it s technically a lock but it s not going to stop anyone determined to get in modern browsers won t even talk to servers using the really old stuff anymore nist guidelines say you should support tls 1 2 and 1 3 while ditching everything older if you re running apache add...