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betas and eaps zendesk developer docs zendev_horizontal zendev_horizontal documentation api reference search betas and eaps home betas and eaps betas and eaps on this page it asset management help center authentication for messaging web widget wfm reports api for enhancing report generation betas and eaps on this page it asset management help center authentication for messaging web widget wfm reports api for enhancing report generation at zendesk we value the feedback of our customers and consider it an important part of our process that s why we offer early access for some features in development so that you can try out the feature in advance and give us feedback or report issues we may also provide other feedback opportunities during the development process for a complete list of ui based eaps and betas see current and upcoming zendesk betas in addition to participating in early access programs eaps and betas you might want to join our experience research panel to learn about ux research opportunities where you can help shape our products we re offering opportunities for developers to give input in the following areas it asset management the it asset management itam early access program enables employee service teams to track monitor and manage assets directly alongside ticket workflows by managing your it assets in zendesk you can ensure agents have access to view and manage the latest asset data without having to switch tools to participate in the itam eap turn on the feature in admin center and accept the terms and conditions for more information see it asset management help center authentication for messaging web widget this early access program provides a seamless authentication experience for messaging users through the web widget within a zendesk help center when users are signed into the help center their identity including name and email is automatically shared with bots and agents during messaging interactions for more information see help center authentication for messaging eap to participate in the eap see help center authentication for messaging early access program wfm reports api for enhancing report generation the reports endpoint of the workforce management wfm public api lets you extract data from both default and custom reports by specifying the id of the desired report template you can customize grouping filter criteria and use several metrics when generating your reports the agent activity endpoint offers data on agent activity start and end time timestamps including the events that mark the agents start and end days this api is available only for zendesk wfm customers previously tymeshift note this api does not follow the general mechanisms and conventions of most zendesk apis join our developer community forum blog slack zendesk 181 fremont street 17th floor san francisco california 94105 privacy notice zendesk developer terms system status