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description=Developer documentation for products at Zendesk;

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voice zendesk developer docs zendev_horizontal zendev_horizontal documentation api reference search voice home voice introduction talk api getting started with the talk api talk api using the delete recording endpoint quick start uploading an audio file for a talk greeting quick start updating phone greetings or ivr settings for specific dates with make talk partner edition integrating telephony systems with talk partner edition building telephony integration features making calls by clicking a phone number in support embedding a softphone in support creating a user profile in support for a caller retrieving the zendesk user id of a caller creating a call record in zendesk creating a voice comment in a ticket retrieving the zendesk user id of a call center agent integrating with voice qa displaying a caller s new ticket in support displaying a caller s existing ticket in support displaying a caller s user profile in support reading a modifying the unified agent state saving other data in a ticket using data in support for ivr call routing and other functions guidelines for cti integrations with zendesk sell cti developer guide building telephony integration features for sell embedding a softphone in sell making calls by clicking a phone number in sell creating a contact or lead in sell for a caller identifying the caller displaying a caller in sell adding a recording or notes for a call on this page getting started integrate other telephony systems creating and updating tickets voice integrate your own call center solution with zendesk apis on this page getting started integrate other telephony systems creating and updating tickets getting started getting started with voice support in this guide in zendesk help you ll set up zendesk voice support by checking number availability configuring general settings and turning on the voice channel so you can start placing and receiving calls integrate other telephony systems integrating telephony systems with talk partner edition learn some of the suggested tasks a telephony system can perform in zendesk support using the api building telephony integration features learn how to build common integration features using the zendesk platform the platform includes the talk partner edition api to use as a cti toolkit and the zendesk apps framework to extend the agent interface in support embedding a softphone in support embedding a web based softphone directly in the agent interface in zendesk support eliminates toggling between screens learn how to do this with top bar apps creating and updating tickets adding a recording or transcript to an existing ticket add a voice recording or transcript to an existing ticket after a call is concluded the api adds the recording or transcript to the ticket in a new comment saving other data in a ticket populate a ticket with other data collected in the ivr during a call and after the call ends you can use the data to support reporting and business flow rules join our developer community forum blog slack zendesk 181 fremont street 17th floor san francisco california 94105 privacy notice zendesk developer terms system status