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create a ticket intercom and fin developer platform skip to content installation docs api reference developer hub app store search cmd k version all versions no results this is version picker select using it you can select a version of the api get started overview set up a workspace authentication build an app build a messenger app build an app using sheets build an inbox app developer guides messenger inbox contacts tickets tickets create a ticket build a ticket form link an intercom ticket with github issues import tickets help center reporting using the apis webhooks fin agent api news center domains model context protocol mcp references object model rest api reference canvas kit reference webhook topics public apps app store configure oauth build and publish apps app store guidelines home tickets create a ticket tickets build a ticket form link an intercom ticket with github issues import tickets create a ticket create a ticket copy copy for llm copy page as markdown for llms view as markdown open this page as markdown open in chatgpt get insights from chatgpt open in claude get insights from claude connect to cursor install mcp server on cursor connect to vs code install mcp server on vs code tickets are a convenient way to capture and track complex customer queries in intercom so a lot of popular ticket usecases are related to customer support however tickets can also be helpful for other teams in intercom to do things like track escalations or operational tasks for example if you have identified some sort of user behaviour where you would want to intervene and reach out to the customer tickets can be useful a usecase we ve heard from early adopters of tickets is creating follow up items for sales teams monitoring the progress of leads and prospects through trials of your product you might have some customers that are considered high value in your system and the definition of high value varies from business to business you might have also noticed that a certain percentage of these high value customers don t complete your onboarding flow so you need an easy way for your sales team to proactively reach out to these clients and make sure they complete onboarding tickets make this possible step 1 create a ticket type first create a ticket type called onboarding that will be a template for all future tickets of this type curl request post url https api intercom io ticket_types header intercom version 2 9 header accept application json header authorization bearer your access token header content type application json data icon ️ is_internal true name onboarding next create attributes for this ticket type attributes are data fields to capture in tickets created for users who don t complete onboarding in this tutorial we will create just one attribute to track the priority of the ticket but you may choose to create multiple attributes specific to your business curl request post url https api intercom io ticket_types 1 attributes header intercom version 2 9 header accept application json header authorization bearer your access token header content type application json data required_to_create true required_to_create_for_contacts false visible_on_create true visible_to_contacts false name priority data_type list list_items p1 p2 p3 this is what such a ticket type could look like this tutorial assumes that this is the only ticket type you have in your system tickets must have a ticket type you can t create a ticket without first creating a corresponding ticket type you ll only need to do this once step 2 create a ticket you can create a ticket in intercom by making a call to the tickets api curl request post url https api intercom io tickets header intercom version 2 9 header accept application json header authorization bearer your access token header content type application json data contacts email john doe gmail com ticket_attributes priority 1 company_size 100 ticket_type_id 1 you can create a new ticket directly from the reference docs with the interactive api playground using node ruby php java python and other languages the reference docs provide each data field you can send to the api once the ticket is created you may also choose to assign it to a specific person or team by making an update to the ticket via the api this can be your sales team whose task it will be to reach out to the affected customer and help them complete the onboarding you can also create an inbox rule that will auto assign a ticket to a specific team based on a ticket type we hope that this tutorial gives you some ideas about how your business can benefit from intercom tickets next steps learn more about tickets as a product build an integration between github issues and intercom tickets build a custom web form to submit tickets directly to intercom was this page helpful tickets previous page build a ticket form next page on this page step 1 create a ticket type step 2 create a ticket next steps your privacy choices privacy policy 2026 intercom