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divitel master operations drive efficiency lead the change solutions cases insights about investors en mindrelay brochure let s talk introducing mindrelay our observability platform turn complexity into operational control divitel helps telecom operators and media companies master their video and broadband operations through independent expertise end to end integration and data driven intelligence let s talk explore solutions trusted by 50 operators across four continents the challenge too much data not enough clarity modern video and broadband platforms are built from dozens of independent systems vendors and technologies each generates its own metrics logs and alerts the result fragmentation operational silos and zero end to end visibility platform health 6 isolated tools 10 service layers 6 alerts firing availability reliability qos qoe data extract analytics ingest encoding transcoding cdn storage drm middleware network stb apps ui blind spot monitored alerting 44 60 blind spots 0 correlation alerts keep coming root cause remains unclear across disconnected monitoring tools firefighting mode your teams react to incidents instead of preventing them blind spots everywhere customers complain but all your dashboards show green data without answers dashboards give you numbers but no actionable insight siloed systems each vendor has their own tools none of them talk to each other rising opex operational costs increase while efficiency stays flat underused tooling high investments in monitoring tools that are not fully leveraged risky upgrades platform changes feel like a gamble every single time what we do your partner for the full journey from strategy to daily operations we provide the expertise technology and services to make your video and broadband platform perform at its best clarity before action strategy consulting independent expertise to align your technology with long term business objectives from technical assessments and strategic planning to rfp support and vendor selection technical assessments vendor selection rfp support program management your ecosystem working as one system integration we bring multi vendor multi platform environments together into one seamless operation vendor agnostic future proof and up to 10x faster time to market multi vendor integration end to end testing launch management operational handoff operational intelligence end to end mindrelay platform our observability and automation platform transforms fragmented data into structured intelligence detect earlier find root cause faster automate routine response 50 data agents 130 dashboards ai powered analysis flowpilot automation 24 7 operations your peace of mind managed services round the clock platform management from our operating center incident management performance optimization and continuous improvement so you can focus on growth 24 7 monitoring incident management performance optimization release management business impact how we make your business stronger from where you are today to where you need to be select a capability to explore its concrete impact strategy consulting system integration mindrelay platform managed services you make the right technology decisions before they become the wrong ones from to impact from technology decisions driven by vendor pressure no independent view to independent evidence based strategy and architecture guidance m in mistakes prevented from no roadmap clarity investments not aligned to business goals to evidence based roadmap aligned to your long term business objectives 3 9 months feature velocity from rfp and vendor selection driven by relationships not data to data driven vendor selection the right fit for your platform 25 years of platform expertise explore how this applies to your organisation strategy consulting details why divitel what makes us different we don t just monitor systems we transform how you operate them as your independent technology partner we bring clarity to complexity and turn data into confident decisions independent vendor agnostic we work with your existing ecosystem regardless of suppliers no vendor lock in just the best solution for your needs end to end visibility one unified operational view across your entire service chain from ingest to the end user device data driven decisions every recommendation we make is backed by real operational data not assumptions or gut feeling 25 years deep expertise three decades of hands on experience building and running mission critical video and broadband systems ai automation ready from anomaly detection to predictive analytics we embed intelligence into every layer of your operations silo smashing approach we break down the barriers between fragmented systems and teams creating one cohesive operational layer mindrelay platform one holistic umbrella for your entire platform mindrelay is our observability and intelligent operations platform it connects every layer of your ecosystem from ingest to end user device into one unified operational truth no more switching between tools no more guesswork end to end observability across the full service chain ai powered analysis and anomaly detection flowpilot intelligent alarm to incident routing role based views for every level of your organization sovereign data lake your data your control vendor agnostic integrates with every major iptv ott vendor discover mindrelay mindrelay portal livetv vod replaytv epg incidents active streams 284k healthy avg bitrate 8 4 mbps healthy buffer ratio 0 12 healthy error rate 0 03 healthy performance index last 24h service chain status ingest ok encoding ok cdn ok middleware ok stb ok ingest encoding cdn middleware stb 50 data agents 130 dashboards 59 fewer incidents 5x faster resolution industries we serve built for media expanding horizons our deep expertise in video and broadband operations is the foundation now we re bringing the same operational intelligence to new industries that face similar complexity telecom operators iptv ott platform management video quality assurance and subscriber experience optimization for tier 1 4 operators primary market isps cable operators broadband performance monitoring smart wi fi management and in home network visibility primary market media companies end to end streaming quality management from ingest to playback across all devices primary market expanding into new markets defense mission critical video distribution and secure operations healthcare reliable video infrastructure for telemedicine and digital health energy operational technology monitoring and infrastructure management critical networks expanded network operations and service assurance proven results no fluff real impact we let the numbers speak here s what our partnerships have delivered for operators across four continents 30 nps point improvement managed services 59 fewer incidents managed services 5x faster resolution mindrelay 20 lower operating costs managed services 10x faster time to market system integration 8x faster devops cycles system integration iptv ott transformation setar aruba from a 3 year feature standstill to shipping every 9 months through end to end managed video operations managed services quickline switzerland 500 faster incident resolution and 59 fewer support tickets through end to end platform modernization tech provider services 24i netherlands 85 cost efficiency vs insourcing with zero p1 outages for over a year scaled to 8 operators view all case studies get in touch ready to transform your operations whether you want to discuss your challenges explore our solutions or download our mindrelay brochure we d love to hear from you website full name work email company how can we help send message we ll get back to you within 2 business days download mindrelay brochure get the complete overview of our observability platform including architecture features and proven results download pdf contact details headquarters fauststraat 3 7323 ba apeldoorn the netherlands phone 31 55 576 02 42 email marketing divitel com smarter operations better experiences for more than 25 years your trusted partner for mission critical video and broadband operations solutions strategy consulting system integration mindrelay platform managed services smart wi fi company about us cases insights investors careers resources press releases awards support contact service portal support 31 55 750 48 88 2026 divitel all rights reserved privacy statement cookie statement disclaimer terms and conditions