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description=The customer service platform for ecommerce brands. AI that resolves inquiries, agents that close the loop, and every channel in one place.;

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the agentic cs platform behind exceptional ecommerce brands dixa javascript must be enabled for the correct page display skip to content platform capabilities team hub every conversation one screen workflow automation route automate and prioritize performance qa insights qa and performance channels phone email chat social unified mim ai agent resolves inquiries autonomously features knowledge management intelligent routing automation builder quality assurance phone ai co pilot advanced insights featured see dixa in action book a call with our team and discover how brands like yours handle more with less book a demo pricing integrations resources explore customer stories case studies from customers events webinars learn and connect blog cx strategies insights referral program earn rewards company about dixa our mission and team partners join our ecosystem careers join our team contact us get in touch product support help center get the help you need api documentation developer resources product releases latest updates system status platform status featured customer stories see how leading brands use dixa to transform their customer experience and drive results read stories login book a demo sign in book a demo the agentic cs platform behind exceptional ecommerce brands resolve issues faster with agentic ai and intelligent handovers built for ecommerce brands where customer experience is the bread and butter book a demo product tour trusted by brands across 42 countries the more you integrate and the more you get better at prompting the more mim evolves from just an ai agent to really a helping colleague roger sandmeier head of customer service at tink read the case study most providers just focused on content related ai mim gave us the ability to do tasks which normally colleagues do that s what really made the difference jessica schulz customer service manager at smartphonehoesjes read the case study dixa s automation and incredible ai agent assistant have greatly enhanced our efficiency and productivity erica piccolomini chief customer officer at stayforlong read the case study since partnering with dixa we ve nearly doubled the workload achieved each day resulting in extremely positive customer satisfaction and very happy teams natasha sims operations director at oliver bonas read the case study to enhance our cx we knew that the business needed a unified platform to reduce silos across channels and teams dixa s one screen wonder has been a game changer that keeps our workflows seamless rhys howells head of customer service at rapha read the case study 59 email containment 90 seasonal hires at peak 82 live chat containment 3 pts csat gap ai vs human 33 contact per booking 50 email backlog 90 csat 2x productivity hour 14 improvement in csat scores 17 increase in customer retention one platform every part of your cs operation unified conversations dixa channels customers reach out on chat email phone whatsapp and social every conversation lives in one place with full history so customers never have to repeat themselves and your team never loses context learn more about channels workflow automation dixa conversation engine conversations reach the right person based on skill language or priority build routing rules and automations visually without code and stop spending time on manual triage learn more about automation builder agent workspace dixa team hub orders past conversations loyalty status and ai suggested replies all in one screen your team resolves issues faster and new hires get up to speed in days instead of weeks learn more about team hub performance qa dixa discover every conversation scored automatically against your criteria spot trends surface coaching opportunities and track performance across teams and channels without manual review learn more about performance qa mim ai agent mim resolves routine inquiries on live chat and email without human intervention it learns from your knowledge base handles refunds tracking and order changes and hands off complex issues with full context learn more about mim ai agent ai co pilot ai assistance built into every conversation co pilot suggests replies improves drafts translates on the fly and surfaces relevant knowledge articles so your team responds faster and more accurately learn more about ai co pilot see what dixa can do for you book a call with our team and discover how brands like yours handle more with less book a demo ai agents answer in seconds customers never wait in queue refunds tracking order changes the same questions fill your inbox every day mim dixa s own ai agent resolves them across chat email and whatsapp and passes complex issues to your team with full context if you re running shopify specifically see how mim handles shopify orders directly resolve up to 80 of inquiries without human intervention handle peak volume overnight inquiries and weekends automatically go live in days using your existing knowledge base 70 reduction in response time 40 decrease in handling time read case study see the full customer history respond faster with ai assistance no more asking customers to repeat themselves dixa loads their full history instantly and ai suggests the right response based on your policies see orders conversations and loyalty status in one view get ai suggested replies based on your knowledge base reduce handle time with instant context and suggestions 1 5h minimum time saved per agent per day 25 overall average wait time read case study every conversation routed scored and measured automatically conversations reach the right person automatically based on rules you set trending issues surface before they escalate and performance stays visible across every channel build routing and automation visually no engineering needed route by skill language vip status or custom rules score conversations against your qa criteria with auto qa 3 min reduction in handling time 25 who use chat place an order within 24 hrs read case study integrates with your existing tech stack view all integrations ai for customers ai for your team mim resolves inquiries autonomously co pilot helps your team respond faster agentic ai mim ai agent explore mim ai agent mim resolves customer inquiries end to end refunds tracking order changes faqs and hands off to humans when needed 24 7 availability order tracking returns refunds 30 languages cancellations multi channel augmented intelligence ai co pilot explore ai co pilot ai assistance for your entire team drafts and suggestions for agents workflow optimization for managers insights for leaders response suggestions knowledge surfacing drafts translation sentiment detection auto qa hear from our customers during peak times we had up to 4 agents a day spending their full time manually tagging and assigning tickets to the right teams today we don t need any dixa automatically tags all conversations regardless of channel to categories so they get redirected into the right queue benedikt peine unit lead service at celebrate company 75 shorter onboarding 90 calls answered 30s 90 increase in csat read customer story hobbii read customer story rapha 22 efficiency 14 csat 17 retention read customer story contorion read customer story oliver bonas read customer story thanks to dixa every agent we hired either for a season or in a full time role was fully ramped up within a few weeks and that s very important for the business because seasonal agents are 30 more expensive roger sandmeier customer service manager of tink read customer story frequently asked questions what is dixa dixa is the agentic customer service platform built for mid market ecommerce and consumer brands it unifies phone email chat and social in one workspace with mim dixa s ai agent resolving routine inquiries directly from live order data how is dixa different from a standard helpdesk most helpdesks started as ticketing tools with channels added later as separate modules dixa was built with every channel including native voice unified from day one so routing reporting and ai work consistently across all of them rather than only the channel the platform was originally designed around we re growing fast and support is becoming a bottleneck can dixa help yes mim resolves routine inquiries refunds tracking order changes without human intervention and absorbs seasonal volume spikes without temporary hiring most brands go live in two to four weeks our current platform works fine why would we consider switching if your current setup already unifies every channel natively prices ai by actual usage and gives you real time visibility into performance there may be little reason to switch where teams typically feel friction is disconnected channels per seat ai pricing that doesn t scale with actual resolution volume or reporting that lags behind what s happening today does dixa s ai actually work or is this just a trend everyone s chasing mim resolves up to 80 of inquiries without human intervention across chat email and whatsapp and hands off complex issues with full context when it can t dixa was also recognised by gartner as one of four digital first specialists the only one cited specifically for advanced native voice capability what kind of support does dixa provide after you go live every rollout includes a dedicated success manager and hands on onboarding not a self serve setup left to figure out alone support continues after go live with the same team available as your usage and needs evolve can dixa support multiple brands or markets from one platform yes multi store and multi brand setups connect every storefront a brand runs with dixa surfacing the right store currency and context automatically something brands like hobbii mejuri monica vinader and adanola rely on for day to day support how long does implementation take most brands are live within two to four weeks with historical conversation data imported so agents retain context from day one will we lose our data if we switch no migrations import historical conversation and order data so agents keep full context from day one does dixa work with ecommerce platforms beyond shopify yes dixa integrates natively with shopify through the app store and fully supports magento woocommerce and custom storefronts so the platform keeps working even if your stack changes how does dixa s pricing compare to competitors dixa s plans run 89 to 179 per agent per month with ai priced separately at a flat 0 35 per conversation no per seat ai add on and no volume cap see the full comparison hub for how this stacks up against zendesk freshdesk gorgias and others see what dixa can do for you book a call with our team and discover how brands like yours handle more with less book a demo join our newsletter get cx insights ai trends product news delivered weekly thank you your submission has been received oops something went wrong while submitting the form the agentic cs platform behind exceptional ecommerce brands popular features team hub knowledge base conversation engine automation builder performance qa advance insights intelligent routing mim ai agent ai co pilot solutions customer service software call center software ticketing system shopify customer service industries compare dixa vs zendesk dixa vs intercom dixa vs freshdesk dixa vs gorgias dixa vs gladly dixa vs kustomer resources customer stories help center api docs legal hub glossary company integrations careers pricing book a demo 2026 dixa all rights reserved privacy terms cookies security back to top