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Text of the page (random words):
l actions playbook examples playbook parameters playbook tools playbook settings playbook best practices playbook evaluations data store concepts data stores data store tools data store tool settings data store performance improvements data store hybrid agents data store search configuration flow concepts flow based agent basics flows pages state handlers intents entities entities entity options system entities custom entities session entities regexp entities fuzzy matching parameters fulfillments webhooks generative flow features generators generative fallback prebuilt flow components overview account balance account statement address collection alphanumeric collection arrange appointment authentication authentication retail cancel order credit card cvv collection credit card enrollment credit card expiration date collection credit card number collection credit card statement date of birth collection disputes exchange order feedback fraud and dispute retail financial services steering greeting lock card lost and stolen card make a payment name collection numeric collection offers and deals open account order status return and refund telecommunications steering telephone number collection transaction history waiting room zip code collection advanced concepts agent settings speech speech models voice cloning speech adaptation advanced speech settings speech model migration q1 2024 speech model migration for phone_call q2 2024 search integrations integrations telephony dialogflow cx phone gateway audiocodes avaya twilio voximplant dtmf for telephony integrations sip trunk integration overview google cloud platform project setup sbc configuration and validation concepts and troubleshooting text based dialogflow messenger dialogflow messenger dialogflow messenger html customizations dialogflow messenger css customizations dialogflow messenger javascript events dialogflow messenger javascript functions dialogflow messenger fulfillment legacy dialogflow messenger messenger from meta workplace from meta line slack google chat avatar soul machines multilingual agents call companion best practices service use best practices general agent design best practices voice agent design best practices logging and history conversation history cloud logging interaction logging export to bigquery change history agent backup audit logging agent quality answer feedback analytics legacy analytics security and data residency access control agent collaboration customer managed encryption keys cmek security settings using vpc service controls mutual tls authentication regionalization and location settings custom ca certificates access transparency testing test cases experiments continuous tests and deployment conversation profiles training sessions git export restore sentiment using multiple projects versions and environments data application levels how to guides migrating from dialogflow es to cx detect intent implement webhooks manage agents with the api manage pages with the api manage intents with the api update data with a fieldmask list data with a filter long running operations tutorials samples deploy a flow based agent on google cloud overview create a prebuilt agent create a webhook service query a database host your agent other samples and learning material ai and ml application development application hosting compute data analytics and pipelines databases distributed hybrid and multicloud industry solutions migration networking observability and monitoring security storage access and resources management costs and usage management infrastructure as code sdk languages frameworks and tools site selector dialogflow common documentation dialogflow cx documentation dialogflow es documentation conversational agents console dialogflow cx console dialogflow es console some products and features are in the process of being renamed generative playbook and flow features are also being migrated to a single consolidated console see the details home documentation ai and ml dialogflow dialogflow cx send feedback flows stay organized with collections save and categorize content based on your preferences complex dialogs often involve multiple conversation topics for example a pizza delivery agent may have food order customer information and confirmation as distinct topics each topic requires multiple conversational turns for an agent to acquire the relevant information from the end user flows are used to define these topics and the associated conversational paths every agent has one flow called the default start flow this single flow may be all you need for a simple agent more complicated agents may require additional flows and different development team members can be responsible for building and maintaining these flows for example the flows of a pizza delivery agent may look like the following default start flow the default start flow is automatically created when you initialize an agent it can serve as the sole flow for simple agents or as the initial entry point for more complex agents that incorporate multiple flows note the default start flow cannot be deleted when using the api you can reference the default start flow with the following flow id 00000000 0000 0000 0000 000000000000 flow s start page every flow includes a start page represented as a node in the console graph when the flow is selected this page becomes the active page upon flow activation unlike standard pages a start page lacks parameters and response messages you can still send a message using one of the following methods intent propagation use a simple true condition in a route that has a fulfillment response or a transition target to a normal page with entry fulfillment custom events reference a start page in api requests to reference a flow s start page in runtime api requests use start_page as a page id to make design time changes to a start page through the api use the get and patch update api methods for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close create a flow to create a flow console open the dialogflow cx console select your project find the agent in the list click the add add button in the flows section select create flow enter a display name for your flow click the flow you just created api see the create method for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close flow data to access flow s data console open the dialogflow cx console select your project find the agent in the list click the agent display name click the flow in the flows section the flow s pages are populated in the pages section to learn how to edit a page see the pages guide click the flow in the graph a flow edit panel appears use this panel to browse and edit additional flow data click save to save any changes api for flows see the get and patch update for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close for pages see the get and patch update methods for the page type go to the page api reference select a protocol and version for the page reference protocol v3 v3beta1 rest page resource page resource rpc page interface page interface c pagesclient not available c pagesclient not available go pagesclient not available java pagesclient pagesclient node js pagesclient pagesclient php not available not available python pagesclient pagesclient ruby not available not available close the following data is associated with flows pages pages that make up the flow routes routes available when the flow s start page is active intent based routes can also be triggered while other flow pages are active for details see state handler scope and flow level routes event handlers handlers that may be called when the flow is active for details see flow level event handlers to learn more about how data is applied at varying levels see the data application levels flow settings the following settings are available for flows display name a human readable name of the flow description a description of the flow ml settings flow ml settings are also accessed and described in agent ml settings language auto detection language auto detection lets you specify the end user languages in which dialogflow cx should automatically recognize and respond for details see multilingual agents flow lock a locked flow cannot be edited including the following changes to its child resources pages cannot be created edited or deleted versions cannot be created edited or deleted flow level route groups cannot be created edited or deleted agent level route groups referenced by a locked flow or any page under a locked flow cannot be deleted but they can still be edited note this setting cannot be changed if the lock is enabled at the agent level advanced speech settings these advanced speech settings can optionally override the same agent speech settings speech adaptation settings flow level speech adaptation settings to learn more see the manual speech adaptation input parameters parameters from the task playbook that are made available to the flow return parameters parameters that the flow returns to a task playbook for more information about how data is applied at varying levels see the data application levels to access flow settings console open the dialogflow cx console select your project find the agent in the list hold the pointer over the flow in the flows section click the options more_vert button select flow settings browse or edit settings click save to save any changes api see the get and patch update methods for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close delete a flow to delete a flow console open the dialogflow cx console select your project find the agent in the list hold the pointer over the flow in the flows section click the settings more_vert button select delete api see the delete method for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close train a flow to train a flow console open the dialogflow cx console select your project find the agent in the list click agent settings open the ml tab to train a single flow click train in the corresponding row to train multiple flows select them with checkboxs then click train selected flow nlu model api see the train method for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close export a flow you can export a flow in two ways data export this exports your flow as raw data for import into any agent resources referenced by the flow intents entities and webhooks are included in the export select the raw data format when following the steps below diagram export preview this exports your flow as a visual diagram in draw io xml format which can be imported into tools like lucidchart or diagrams net select the xml data format when following the steps below note diagram export is not available for agents using cmek you can export a flow with the following options include referenced flows exports the target flow and all recursively referenced flows with no maximum depth all exported flows and their transitions are preserved during import to export a flow console open the dialogflow cx console select your project find the agent in the list hold the pointer over the flow in the flows section click the options more_vert button select export flow follow instructions to complete api see the export method for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsclient not available java flowsclient flowsclient node js flowsclient flowsclient php not available not available python flowsclient flowsclient ruby not available not available close import a flow importing a flow from a source agent into a target agent also imports its referenced global resources such as intents entities and webhooks if the target agent has resources with the same display names dialogflow cx displays a summary and offers three options for resolving the conflicts replace existing resources source agent resources will overwrite target agent resources import as new resources source agent resources will be added with a distinctive suffix in the name keep original resources target agent resources will be unchanged to import a flow console open the dialogflow cx console select your project find the agent in the list click the add add button in the flows section select import flow follow instructions to complete api see the import method for the flow type go to the flow api reference select a protocol and version for the flow reference protocol v3 v3beta1 rest flow resource flow resource rpc flow interface flow interface c flowsclient not available c flowsclient not available go flowsc...