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Text of the page (random words):
ement costs and usage management infrastructure as code sdk languages frameworks and tools console english deutsch español español américa latina français indonesia italiano português português brasil עברית 中文 简体 中文 繁體 日本語 한국어 sign in dialogflow dialogflow cx start free dialogflow site selector dialogflow common documentation edition comparison support and resources for building generative playbook based flow based or dialogflow es agents dialogflow cx documentation guides examples and references for building advanced agents with flows and playbooks dialogflow es documentation guides examples and references for building agents with intents conversational agents console new user interface replacing the dialogflow cx console for building agents with generative playbooks and flows dialogflow cx console deprecated user interface for building agents with flows dialogflow es console user interface for building agents with intents guides reference support resources technology areas more dialogflow more guides reference support resources cross product tools more console dialogflow cx introduction conversational agents console dialogflow cx console get started generative vs deterministic setup and cleanup build an agent using playbooks build an agent using flows create a webhook interactions with an integration interactions with the api basic concepts important terms conversational agents console overview dialogflow cx console overview agents prebuilt agents playbook based prebuilt agents overview airline support department of motor vehicles movie expert retail shopping assistant travel flow based prebuilt agents playbook concepts playbooks playbook goals playbook instructions code blocks playbook conditional actions playbook examples playbook parameters playbook tools playbook settings playbook best practices playbook evaluations data store concepts data stores data store tools data store tool settings data store performance improvements data store hybrid agents data store search configuration flow concepts flow based agent basics flows pages state handlers intents entities entities entity options system entities custom entities session entities regexp entities fuzzy matching parameters fulfillments webhooks generative flow features generators generative fallback prebuilt flow components overview account balance account statement address collection alphanumeric collection arrange appointment authentication authentication retail cancel order credit card cvv collection credit card enrollment credit card expiration date collection credit card number collection credit card statement date of birth collection disputes exchange order feedback fraud and dispute retail financial services steering greeting lock card lost and stolen card make a payment name collection numeric collection offers and deals open account order status return and refund telecommunications steering telephone number collection transaction history waiting room zip code collection advanced concepts agent settings speech speech models voice cloning speech adaptation advanced speech settings speech model migration q1 2024 speech model migration for phone_call q2 2024 search integrations integrations telephony dialogflow cx phone gateway audiocodes avaya twilio voximplant dtmf for telephony integrations sip trunk integration overview google cloud platform project setup sbc configuration and validation concepts and troubleshooting text based dialogflow messenger dialogflow messenger dialogflow messenger html customizations dialogflow messenger css customizations dialogflow messenger javascript events dialogflow messenger javascript functions dialogflow messenger fulfillment legacy dialogflow messenger messenger from meta workplace from meta line slack google chat avatar soul machines multilingual agents call companion best practices service use best practices general agent design best practices voice agent design best practices logging and history conversation history cloud logging interaction logging export to bigquery change history agent backup audit logging agent quality answer feedback analytics legacy analytics security and data residency access control agent collaboration customer managed encryption keys cmek security settings using vpc service controls mutual tls authentication regionalization and location settings custom ca certificates access transparency testing test cases experiments continuous tests and deployment conversation profiles training sessions git export restore sentiment using multiple projects versions and environments data application levels how to guides migrating from dialogflow es to cx detect intent implement webhooks manage agents with the api manage pages with the api manage intents with the api update data with a fieldmask list data with a filter long running operations tutorials samples deploy a flow based agent on google cloud overview create a prebuilt agent create a webhook service query a database host your agent other samples and learning material ai and ml application development application hosting compute data analytics and pipelines databases distributed hybrid and multicloud industry solutions migration networking observability and monitoring security storage access and resources management costs and usage management infrastructure as code sdk languages frameworks and tools site selector dialogflow common documentation dialogflow cx documentation dialogflow es documentation conversational agents console dialogflow cx console dialogflow es console some products and features are in the process of being renamed generative playbook and flow features are also being migrated to a single consolidated console see the details home documentation ai and ml dialogflow dialogflow cx send feedback pages stay organized with collections save and categorize content based on your preferences a dialogflow cx conversation session can be described and visualized as a state machine the states of a session are represented by pages for each flow you define many pages where your combined pages can handle a complete conversation on the topics the flow is designed for at any given moment exactly one page is the current page the current page is considered active and the flow associated with that page is considered active every flow has a special start page when a flow initially becomes active the start page becomes the current page for each conversational turn the current page will either stay the same or transition to another page you configure each page to collect information from the end user that is relevant for the conversational state represented by the page for example you might create the pages in blue in the diagram below for a food order flow of a pizza delivery agent the start node of the diagram represents the start page of the food order flow when the flow is complete it transitions to the confirmation flow lifecycle of a page once a page becomes active the agent follows several steps which may involve entry fulfillment prefilling forms state handler evaluation form parameter prompting sending response messages to the end user and either a page change or a repeat loop the details of this process are as follows if entry fulfillment exists for the page it is called any static responses provided by fulfillment are added to the response queue if partial response is enabled dialogflow cx flushes the response queue and sends all queued messages as a partial response to the streaming api caller if the fulfillment has a webhook the webhook is called which may append additional responses to the queue these additional responses do not trigger an immediate flush of the response queue if the page has form parameters they may be pre filled any set session parameter with the same name as a form parameter is copied to the form parameter if a route triggered a transition to this page and the route contains a matched intent any intent parameter with the same name as a form parameter is copied to the form parameter if any state handlers are in scope they are evaluated according to the handler evaluation order rules this can involve routes event handlers or reprompt handlers invoked from the prior loop iteration if any state handler is called one or both of the following may happen if fulfillment exists for the handler it is called any static responses provided by fulfillment are added to the response queue partial response and webhook are also executed if they are enabled if a target flow or page exists for the handler the session transitions to the target and the page becomes inactive if all of the following are true a form parameter prompt is added to the response queue the page has a form there are required form parameters left to fill a reprompt handler was not followed in step 3 partial response and webhook are executed if they are enabled the remaining response queue messages are sent to the end user and the agent waits for end user input if end user input provides a prompted form parameter fill the parameter continue to step 3 page lifecycle navigation the simulator execution steps viewer allows you to switch between the steps for a specific conversation turn and brings the related agent builder elements into focus for each step in the following example end user input i would like to rent a car triggers five execution and transition steps the executions steps viewer brings you to conversation starting page for the first step in this case it s the default start page transition route for the intent car_rental reservation_create is triggered the executions steps viewer brings this route to focus where you can see that the transition target is the pickup location page agent enters page pickup location agent evaluates the entry fulfillment of pickup location page the fulfillment is empty so nothing happens agent tries to collect the required form parameter pickup_location and the initial prompt fulfillment message for this parameter is shown to the end user you can also undo the last utterance and try something else to test different page transitions create a page note a page will not appear on the console graph until transitions have been created with a target set to the page to create a page console open the dialogflow cx console choose your google cloud project select your agent select a flow for the page in the flows section click the add add button in the pages section enter a display name for your page click the settings more_vert button next to the page display name select edit enter the fields in the page edit panel that appears click save api see the create method for the page type go to the page api reference select a protocol and version for the page reference protocol v3 v3beta1 rest page resource page resource rpc page interface page interface c pagesclient not available c pagesclient not available go pagesclient not available java pagesclient pagesclient node js pagesclient pagesclient php not available not available python pagesclient pagesclient ruby not available not available close page data to access a page s data console open the dialogflow cx console choose the google cloud project for the agent select your agent click the flow in the flows section the flow s pages are populated in the pages section click the settings more_vert button next to the page display name select edit enter the fields in the page edit panel that appears click save to save any changes api see the get and patch update methods for the page type go to the page api reference select a protocol and version for the page reference protocol v3 v3beta1 rest page resource page resource rpc page interface page interface c pagesclient not available c pagesclient not available go pagesclient not available java pagesclient pagesclient node js pagesclient pagesclient php not available not available python pagesclient pagesclient ruby not available not available close the following data is associated with pages display name a human readable name for your page entry fulfillment also known as entry dialogue this is the fulfillment to call when the page initially becomes active parameters these are the parameter values in a page form that capture structured input from the end user routes these state handlers may be called when the page is active for details see page level handler routes route groups the routes within these groups may be called when the page is active for details see route groups event handlers these event handlers may be called when the page is active for details see page level event handlers page settings the following settings are available for pages advanced speech settings these advanced speech settings can optionally override the same flow speech settings and agent speech settings speech adaptation settings page level speech adaptation settings can optionally override the same flow speech adaptation settings more detailed instructions in manual speech adaptation to access page settings console open the dialogflow cx console choose your google cloud project select your agent hover your mouse over the page in the pages section click the options more_vert button select page settings browse or edit settings click save to save any changes api see the get and patch update methods for the page type go to the page api reference select a protocol and version for the page reference protocol v3 v3beta1 rest page resource page resource rpc page interface page interface c pagesclient not available c pagesclient not available go pagesclient not available java pagesclient pagesclient node js pagesclient pagesclient php not available not available python pagesclient pagesclient ruby not available not available close delete a page to delete a page console open the dialogflow cx console choose your google cloud project select your agent select the flow for the page in the flows section click the settings more_vert button next to the page display name in the pages section select delete api see the delete method for the page type go to the page api reference select a protocol and version for the page reference protocol v3 v3beta1 rest page resource page resource rpc page interface page interface c pagesclient not available c pagesclient not available go pagesclient not available java pagesclient pagesclient node js pagesclient pagesclient php not available not available python pagesclient pagesclient ruby not available not available close previous arrow_back flows next state handlers arrow_forward send feedback except as otherwise noted the content of this page is licensed under the creative commons attribution 4 0 license and code samples are licensed under the apache 2 0 license for details see the google developers site policies java is a registered trademark of oracle and or its affiliates last updated 2026 07 10 utc need to tell us more easy to understand easytounderstand thumb up solved my problem solvedmyproblem thumb up other otherup thumb up hard to understand ha...