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description=Chatra is a functional and easy-to-use piece of chat software for websites that allows customers to contact website handlers in real-time.;

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how to integrate document360 with chatra documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by chatra updated on jul 20 2026 published on jun 29 2026 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next chatra is a user friendly chat platform designed for websites enabling real time interaction between customers and support teams a single agent can handle multiple customer conversations simultaneously helping reduce operational costs while maintaining high customer satisfaction integrating chatra with document360 gives customers instant access to support as they navigate your knowledge base content with chatra you can have real time conversations with your knowledge base visitors initiate targeted chats and triggers monitor real time visitor lists and more see the chatra help documentation for a full list of features before you begin you need a chatra account you need your chatra id see how to find your chatra id below access your chatra id the chatra id is a unique code obtained from the chatra application it is required to connect chatra with document360 existing chatra user log in to your chatra account and open the chatra dashboard navigate to settings chat widget in the chat widget panel find the line that contains w chatra id the value next to it is your chatra id new chatra user sign up for a chatra account and verify your email address after email verification your chatra id is sent in the confirmation email integrate chatra with document360 in the document360 portal navigate to connections integrations in the left navigation bar select chatra from the list of integrations and click add the add new integration panel appears add a description and enter your chatra id note the chatra id is a unique code obtained from the chatra application it is required to connect chatra and document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup log in to your chatra account to view and respond to chats from your knowledge base visitors best practices use targeted chats to proactively reach readers chatra s trigger feature lets you initiate a chat with a visitor based on specific conditions such as time on page or the article they are viewing before they ask for help monitor the real time visitor list to prioritize support chatra s live visitor list shows who is currently on your knowledge base letting your team reach out to readers who appear to be struggling use single agent multi chat to keep costs low one agent can handle several chatra conversations at the same time so you don t need to scale your support team as your knowledge base grows use code inclusion exclusion conditions to control where the widget appears if the chatra widget should only appear on certain workspaces or for specific languages configure conditions to limit where the integration runs check the chatra help documentation for advanced features visit chatra com help for a full list of features including triggers canned responses and integrations with other tools faq what is the chatra id the chatra id is a unique identifier obtained from the chatra application existing users can find it in settings chat widget by locating the value next to w chatra id in the chat widget panel new users receive it in the confirmation email after verifying their email address can a single agent handle multiple chatra conversations at once yes chatra is designed to let a single agent manage multiple customer conversations simultaneously which helps reduce operational costs while keeping customer satisfaction high can i initiate chats with visitors automatically yes chatra supports targeted chats and triggers which let you automatically initiate a conversation with a visitor based on specific conditions such as time on page or the article they are viewing can i limit which workspaces or languages the chatra widget appears on yes when adding or editing the chatra integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details where can i learn more about chatra s features visit the chatra help documentation for a full list of features including triggers canned responses real time visitor monitoring and integrations with other tools was this article helpful yes no previous article disqus next article doorbell related articles livechat integrations extensions widgets other integrations extensions integrations freshchat integrations extensions widgets other integrations extensions integrations kommunicate integrations extensions widgets other integrations extensions integrations tags integrations chatra document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2