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description=Enhance your Knowledge base with Document360 extensions for seamless integration, improved collaboration, and efficient workflows across platforms.;

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Text of the page (random words):
extensions documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by extensions updated on jun 25 2026 published on apr 17 2026 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next extensions in document360 connect your knowledge base to the tools your team and customers already use helpdesks collaboration platforms automation tools and translation services instead of switching between tabs to find and share content extensions bring your knowledge base directly into your existing workflows without extensions your knowledge base and your other tools operate in silos support agents have to leave their helpdesk to search for articles teams using collaboration tools like microsoft teams or drift have no direct access to documentation content that needs translation has to be exported and managed manually extensions remove these friction points by creating a live connection between document360 and the platforms your team relies on every day each extension is purpose built for a specific platform and takes only a few minutes to set up extensions are configured from connections extensions in the left navigation bar of the knowledge base portal once connected the extension appears in the connected extensions section at the top of the page and is ready to use note extensions are configured at the project level using a shared token only admins and owners can set up extensions what s in this section help desks connect document360 to your customer support platform so agents can search and share knowledge base articles without leaving their helpdesk workflow freshdesk search and share knowledge base articles directly within freshdesk tickets learn more freshservice access and share knowledge base articles from within freshservice service desk tickets learn more zendesk search and share articles inside zendesk tickets and enable federated search across your knowledge base learn more intercom let support agents find and share knowledge base articles directly within intercom conversations learn more salesforce embed the document360 knowledge base inside salesforce cases so agents can search and share articles without leaving the console learn more team collaboration bring knowledge base content into the tools your team uses every day reducing context switching and keeping your team productive slack search and share knowledge base articles directly from slack channels and conversations learn more microsoft teams access and share knowledge base content without leaving microsoft teams learn more drift enable drift users to search and surface relevant knowledge base articles during live chats learn more zapier create automated workflows called zaps that connect document360 with thousands of apps using triggers and actions learn more make build automated scenarios that connect document360 with other platforms using make formerly integromat learn more code repositories keep your documentation in sync with your development workflow by connecting document360 to your code repository github sync documentation updates with github repositories to keep your knowledge base aligned with your codebase learn more translation extend your knowledge base to translation workflows and browser based access chrome access and search your document360 knowledge base from any browser tab using the chrome extension learn more crowdin automate and enhance the localization of your knowledge base by syncing articles with crowdin for machine and human translation learn more best practices connect only the extensions your team actively uses each active extension generates a token that adds a connection point to your project keep the connected extensions list clean and relevant only admins or owners should configure extensions since extensions use a shared project level token restrict access to team members who understand the implications of connecting external platforms test each extension in a staging or test project before connecting it to your production knowledge base particularly for automation tools like zapier and make where misconfigured triggers can create or modify content unintentionally review connected extensions periodically if a tool is no longer in use disconnect it to reduce unnecessary access points and keep your integrations list manageable was this article helpful yes no previous article olark next article freshservice related articles integrations integrations extensions widgets other integrations extensions integrations chrome integrations extensions widgets other integrations extensions extensions microsoft teams integrations extensions widgets other integrations extensions extensions document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2