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description=Gorgias is a multi-channel helpdesk interface that collects business apps and communication channels to provide support agents with a unified view of their customers.;

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how to integrate gorgias with document360 documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by gorgias updated on jul 20 2026 published on jun 29 2026 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next gorgias is a multi channel helpdesk solution that connects your business applications and communication channels giving your support team a unified view of every customer it centralizes interactions from various platforms into a single interface making it easier to manage organize respond to and report on customer tickets integrating gorgias with document360 lets you manage customer queries from your knowledge base directly within gorgias keeping all customer interactions in one place before you begin you need a gorgias account you need your gorgias app id see how to find your gorgias app id below find your gorgias app id the gorgias app id is a unique code obtained from the gorgias application it is required to connect gorgias with document360 existing gorgias user log in to your gorgias account and navigate to more options from the ticket dropdown select settings channels chat click add chat and choose the any other website option under the integration setup click create customize follow the prompts to customize your chat configuration choose the specific launcher for your chat and click next once setup is complete click install manually to get your app id new gorgias user your gorgias app id is provided during the initial gorgias account setup copy it during the installation process integrate gorgias with document360 in the document360 portal navigate to connections integrations in the left navigation bar select gorgias from the list of integrations and click add the add new integration panel appears add a description and enter your gorgias app id note the gorgias app id is a unique code obtained from the gorgias application it is required to connect gorgias and document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup log in to your gorgias account to view and respond to user chats from your knowledge base visitors note use gorgias when you need a shared workspace where your team can manage organize respond to and report on customer tickets from multiple channels in one place best practices use gorgias as your central hub for all customer interactions once integrated conversations initiated from your knowledge base appear in gorgias alongside tickets from other channels so your team has full context without switching tools use the unified view to reduce response time gorgias surfaces customer history and data from connected business applications so agents can respond to knowledge base queries without asking customers to repeat information they ve already provided elsewhere customize your chat launcher to match your knowledge base when setting up the chat configuration in gorgias choose a launcher style that fits the look and feel of your knowledge base site use code inclusion exclusion conditions to control where the widget appears if the gorgias chat widget should only appear on certain workspaces or for specific languages configure conditions to limit where the integration runs review ticket reports to identify documentation gaps gorgias s reporting shows you which topics generate the most tickets which is a strong signal that those areas need better coverage in your knowledge base faq what is the gorgias app id the gorgias app id is a unique identifier obtained from the gorgias application existing users can find it by going to settings channels chat clicking add chat selecting any other website completing the setup and clicking install manually new users receive it during the initial account setup why should i integrate gorgias with document360 gorgias gives your team a single workspace to manage organize respond to and report on customer tickets from multiple channels integrating it with document360 means conversations from your knowledge base surface alongside tickets from other platforms giving your team full context in one place what channels does gorgias support gorgias connects multiple business applications and communication channels into a unified helpdesk interface this includes live chat email social media and other support platforms centralizing all customer interactions in one place can i limit which workspaces or languages the gorgias widget appears on yes when adding or editing the gorgias integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details what can i do after completing the gorgias integration after setup log in to your gorgias account to view and respond to user chats from your knowledge base visitors you can also use gorgias s ticket management and reporting tools to track and analyze customer interactions originating from your knowledge base was this article helpful yes no previous article doorbell next article belco related articles integrations integrations extensions widgets other integrations extensions integrations gosquared integrations extensions widgets other integrations extensions integrations livechat integrations extensions widgets other integrations extensions integrations tags integrations gorgias document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy 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