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description=Customers using both Teams and Document360 could experience the amazing cross-platform functionality on their Teams application after configuring the integration.;

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Text of the page (random words):
knowledge base integration microsoft teams documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by microsoft teams updated on jul 20 2026 published on jun 25 2026 4 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next the microsoft teams extension connects your document360 knowledge base to teams so your team can search for and share knowledge base articles directly in chats and channels without leaving the teams platform instead of switching between apps to find the right article and paste a link back into a conversation team members can access your entire knowledge base from within teams using the document360 app embedded in the chat controls once connected articles can be found and shared in seconds from any teams chat or channel when to use the microsoft teams extension your team uses microsoft teams as the primary communication platform and needs quick access to knowledge base articles during conversations without switching tabs support or operations staff frequently share the same articles with colleagues or customers and want a faster way to find and send them without leaving teams you want to reduce the time it takes to respond to internal queries by surfacing relevant knowledge base content directly inside team conversations your team works across multiple channels and needs consistent accurate information available in any chat context without relying on individuals to remember where articles are stored before you begin you must have a microsoft teams account with permission to add apps only an admin or owner in document360 can generate the api token required for this setup connect microsoft teams to document360 the setup involves three steps adding the document360 app in teams generating an api token in document360 and configuring the api key in teams step 1 add the document360 app to teams in microsoft teams click apps from the left navigation bar in the search bar type document360 click the app and select add once added the document360 logo appears in the bottom chat controls you can also access it by typing document360 in the teams search bar and pressing enter step 2 generate the api token in document360 navigate to connections extensions in the left navigation bar of the knowledge base portal under the team collaboration section locate microsoft teams and click connect the microsoft teams details panel appears with a generated api token copy the generated api token step 3 configure the api key in teams in microsoft teams go to any chat and click in the text field select document360 from the listed apps then click add api key paste the generated api token into the api key field a success message confirms the integration is active search and share articles in teams once connected you can search for and share knowledge base articles from any teams chat or channel using two methods method 1 chat controls this is the quickest method when you re already in an active conversation in a teams chat or channel click the document360 logo from the chat controls enter a keyword in the search bar select the relevant articles from the search results method 2 message field command use this method when you want to search before composing your message in the new message field at the bottom of a chat type document360search and press enter a search sub field appears enter your query results are populated click a result to add it to the conversation you can edit your response with a custom message before sending it remove the extension to uninstall the document360 app from teams in microsoft teams right click on the document360 app click uninstall best practices use the chat controls method when you re already mid conversation it s faster than typing a command and keeps you in the flow of the chat use the message field command document360search when you want to find and preview an article before you start composing or when you want to browse several results before picking one add a short custom message before sending an article link so recipients understand why you re sharing it and what to focus on a bare link without context is easy to overlook share article links rather than copying and pasting article content into the chat links always point to the latest version of the article pasted content becomes outdated if the article is updated later if team members report that the document360 app isn t appearing in chat controls after setup ask them to refresh teams or sign out and back in the app sometimes requires a session restart to appear faq does microsoft teams have a built in knowledge base feature no microsoft teams does not have a built in knowledge base feature you can integrate knowledge base platforms like document360 to make your documentation accessible directly within teams chats and channels can i share content from my knowledge base in teams yes you can share article content excerpts links media and files from your document360 knowledge base in teams chats replies and posts can i add the microsoft teams extension for non readers yes you can add the microsoft teams extension for non readers by using the generated api token in the team collaboration settings of the extension was this article helpful yes no previous article intercom next article drift related articles extensions integrations extensions widgets other integrations extensions extensions microsoft teams notification channel project administration security notifications slack integrations extensions widgets tags microsoft teams integrations extensions document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us 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