Meta tags:
description=Migrating documentation from one knowledge base platform to another platform can be tricky and overwhelming. With Document360, it is just a simple process.;

Headings (most frequently used words):

to, migrate, document360, what, up, redirect, documentation, index, we, how, initiate, migration, request, submit, from, the, portal, happens, next, setting, rules, faq, why, this, matters, set, rule, top, features, support, contact, us,

Text of the page (most frequently used words):
the (41), #migration (31), and (25), your (24), you (17), #document360 (15), request (13), project (12), from (12), redirect (12), team (11), knowledge (11), base (11), import (10), article (10), this (10), for (10), documentation (9), content (9), url (9), with (8), will (8), support (7), platform (7), submit (7), all (7), docs (7), rules (7), site (6), expert (6), new (6), search (6), our (5), contact (5), seo (5), portal (5), security (5), custom (5), export (5), before (5), migrate (5), after (5), any (5), process (5), existing (5), path (5), page (5), 2026 (5), com (4), customization (4), administration (4), file (4), articles (4), current (4), can (4), give (4), off (4), without (4), enter (4), field (4), where (4), are (4), live (4), about (3), feedback (3), analytics (3), api (3), integrations (3), features (3), preservation (3), domain (3), next (3), yes (3), has (3), platforms (3), not (3), handles (3), out (3), what (3), complete (3), structures (3), may (3), take (3), specific (3), estimate (3), kick (3), how (3), into (3), one (3), redirects (3), use (3), urls (3), that (3), help (3), example (3), click (3), old (3), set (3), settings (3), index (3), rankings (3), built (3), here (3), review (3), initiate (3), form (3), ask (3), open (3), policy (2), drive (2), ticket (2), workflow (2), extensions (2), private (2), hosting (2), customers (2), management (2), projects (2), most (2), setup (2), supported (2), part (2), service (2), reach (2), they (2), migrations (2), within (2), larger (2), high (2), volume (2), complex (2), longer (2), during (2), call (2), work (2), begins (2), weeks (2), directly (2), advanced (2), editor (2), single (2), automatically (2), multiple (2), move (2), instead (2), see (2), pdf (2), subfolder (2), destination (2), customer (2), source (2), yourcompany (2), create (2), when (2), through (2), readers (2), pages (2), their (2), organic (2), quality (2), tools (2), transfer (2), zendesk (2), intercom (2), confluence (2), wordpress (2), website (2), internal (2), publish (2), available (2), claude (2), chatgpt (2), view (2), markdown (2), copy (2), llms (2), ctrl (2), glossary (2), october (2), soc2, cookie, privacy, trust, center, terms, careers, culture, 3000, rating, status, deflector, assistant, top, enterprise, readiness, demo, resources, pricing, tags, mapping, creating, getting, started, welcome, zip, offline, related, overview, quickstart, previous, was, helpful, likely, worked, wide, range, beyond, ones, listed, name, brief, description, confirm, formal, list, reference, number, post, issues, just, resolve, something, looks, wrong, long, does, rather, wait, own, files, wysiwyg, either, split, heading, level, using, good, fit, smaller, imports, full, hands, described, above, details, word, docx, bring, myself, submitting, faq, matching, pattern, replace, type, rule, stop, working, unless, tell, server, send, visitors, anyone, who, clicks, bookmarked, follows, backlink, lands, google, hit, 404, error, frustrates, mid, task, causes, engines, eventually, drop, those, erasing, over, time, why, matters, section, need, add, adjust, yourself, forward, equivalents, bookmarks, backlinks, engine, preserved, setting, volumes, note, performs, thorough, check, sets, confirms, losing, traffic, test, uses, combination, automated, manual, processes, receive, regular, updates, throughout, opportunities, each, stage, typically, contacts, understand, special, requirements, timeline, answer, questions, days, submission, works, happens, business, day, currently, external, link, dialog, box, appears, navigate, left, navigation, bar, steps, below, inside, right, already, trial, paid, plan, account, needed, fill, signed, yet, there, two, ways, pick, fits, pretty, much, make, seamless, some, migrated, freshdesk, github, helpdocs, drift, helpscout, readme, helpjuice, madcap, flare, more, metadata, authors, dates, branding, css, landing, preserve, links, images, attachments, categories, following, moving, handled, checks, dedicated, guide, entire, prev, summary, plain, text, print, listen, focus, minute, read, published, updated, jul, powered, press, community, feature, self, troubleshooting, november, release, notes, manage, integrate, manager, reminder, collaboration, tasks, interactive, decision, trees, fields, templates, variables, snippets, sign, role, based, access, control, workspaces, languages, key, creators, eddy, track, roles, permissions, invite, users, customize, quick, start, discover, exploring, further, fetch, https, txt,

Text of the page (random words):
migrate to document360 documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by migrate to document360 updated on jul 24 2026 published on may 30 2026 4 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next moving your existing documentation to document360 is handled by our migration team from content transfer and url redirects to seo preservation and quality checks submit a request and a dedicated migration expert will guide you through the entire process what we migrate when you initiate a migration request our team handles all of the following all articles and categories images and file attachments internal links and url structures redirect rules to preserve seo rankings landing page branding custom css and site customization metadata authors and publish dates where available supported platforms we can import your existing knowledge base from pretty much any platform we ve built internal tools to make this process seamless here are some of the platforms we ve migrated customers from zendesk freshdesk confluence intercom github wordpress helpdocs drift helpscout readme helpjuice madcap flare and more how to initiate a migration request there are two ways to submit a migration request pick the one that fits where you are use the website form not signed up yet no document360 account needed fill out the migration request form on our website and a migration expert will reach out go to migration request form submit from the portal already on a trial or paid plan initiate the request directly inside document360 right from your project settings see steps below to submit from the portal 1 navigate to settings in the left navigation bar 2 go to knowledge base portal migrate content 3 click request migration a dialog box appears 4 enter the url of your existing knowledge base in the external knowledge base link field this is the url where your content is currently live for example docs yourcompany com 5 enter your current documentation platform in the current platform field for example zendesk intercom confluence wordpress 6 click submit a migration expert will contact you within one business day what happens next after you submit here s how the migration process works 1 1 2 days after submission kick off your migration expert contacts you to understand your current setup content volume and any special requirements they ll give you a specific timeline estimate and answer all questions before any work begins 2 typically 2 4 weeks migration the team uses a combination of automated tools and manual processes to transfer your content into document360 you ll receive regular updates throughout with opportunities to review and give feedback at each stage 3 before go live test and go live the team performs a thorough quality check sets up redirect rules and confirms your new knowledge base is live without losing any of the organic search traffic your existing documentation has built up note larger migrations with complex url structures or high content volumes may take longer your migration expert will give you a specific estimate during the kick off call setting up redirect rules your migration team handles redirect rules as part of the migration process this section is here if you need to add or adjust redirects yourself after migration is complete after migration redirect rules forward your old urls to their new document360 equivalents so that bookmarks backlinks and search engine rankings are all preserved why this matters when you move to a new platform your old urls stop working unless you tell the server where to send visitors without redirect rules anyone who clicks a bookmarked article follows a backlink or lands on your docs through a google search will hit a 404 error instead this frustrates readers mid task and causes search engines to eventually drop those pages from their index erasing the organic rankings your documentation has built up over time to set up a redirect rule 1 go to settings knowledge base site article redirect rules new redirect 2 set the redirect type to replace with 3 enter your old subfolder path in the source path field 4 enter the new path in the destination url field 5 click create example to redirect all articles from help customer to docs en on docs yourcompany com source path help customer destination url docs en all urls matching that subfolder pattern will automatically redirect to the new path faq can i bring my existing content into document360 myself without submitting a migration request yes if you d rather not wait on the migration team you can import your own docx or pdf files directly from the advanced wysiwyg editor either as a single article or split automatically into multiple articles by heading level without using the migration support from the document360 team this is a good fit for smaller or one off imports for a full knowledge base move with url redirects seo preservation and hands on support use the migration request process described above instead see import from word and import pdf for details how long does migration take most migrations complete within 2 4 weeks larger projects with high content volume or complex url structures may take longer your migration expert will give you a specific estimate during the kick off call before any work begins what if something looks wrong after migration contact document360 support and reference your migration ticket number the migration team handles post migration issues as part of the service just reach out and they ll resolve it can you migrate from a platform not on the list most likely yes the migration team has worked with a wide range of platforms beyond the ones listed contact us with your current platform name and a brief description of your setup and the team will confirm if it s supported before you submit a formal request was this article helpful yes no previous article quickstart next article overview related articles offline documentation project administration security import export project import export project project administration security import export project import project zip file project administration security import export project welcome to document360 getting started creating a project project administration security portal management projects custom domain mapping site customization domain customization tags seo preservation content migration knowledge base document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2