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description=Integrate Olark with Document360 for enhanced live chat, visitor insights, and real-time support to elevate your customer communication experience.;

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Text of the page (random words):
olark documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by olark updated on jul 20 2026 published on jun 26 2026 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next olark combines live chat functionality with customer data collection to help you improve communication with your users it provides a lightweight customizable chat box with built in automation rules integrating olark with document360 lets you customize and manage your customers live chat experience directly on your knowledge base site key features of olark include visitor cobrowsing powerup assist customers directly by navigating their screen in real time making troubleshooting and guidance easier visitor geolocation gain insights into your customers locations to provide a more personalized and relevant support experience visitor insights powerups access detailed customer information including browsing behavior and interaction history to enhance support quality transcripts maintain a complete record of chat conversations for reference training and quality assurance before you begin you need an olark account you need your olark id see how to find your olark id below find your olark id the olark id is a unique code obtained from the olark application it is required to connect olark with document360 sign in to your olark account and navigate to chat widget in the installation code section click copy to clipboard to copy the entire code in the copied code locate the olark identify function the olark id is the thirteen digit number including dashes that follows this function copy the olark id to use in the integration setup in document360 integrate olark with document360 in the document360 portal navigate to connections integrations in the left navigation bar select olark from the list of integrations and click add the add new integration panel appears add a description and enter your olark id note the olark id is a unique code obtained from the olark application it is required to connect olark and document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your olark account to view and reply to customer chats from your knowledge base site note olark is a good fit if you want a lightweight customizable chat box with built in automation rules on your knowledge base site best practices use cobrowsing to assist readers who are stuck when a reader contacts support about a specific article or process use visitor cobrowsing to navigate their screen in real time and guide them directly to the answer use visitor geolocation to personalize support knowing a reader s location lets you provide region specific guidance direct them to localized content or route them to the right support team use visitor insights to understand context before responding reviewing a reader s browsing history and interaction data before responding helps you give more relevant answers without asking them to repeat themselves review transcripts regularly to identify documentation gaps common questions that come up in olark chats but don t have a dedicated article are signals that new content is needed use code inclusion exclusion conditions to control where the widget appears configure conditions to limit the olark chat widget to specific workspaces or languages if it is not relevant across your entire knowledge base faq what is the olark id the olark id is a unique thirteen digit identifier including dashes obtained from the olark application you can find it by going to chat widget in your olark account copying the installation code and locating the value inside the olark identify function what is the visitor cobrowsing powerup the visitor cobrowsing powerup lets your support agents navigate a customer s screen in real time during a live chat this makes it easier to guide readers through complex processes or troubleshoot issues directly on the page they are viewing what are transcripts in olark transcripts are complete records of chat conversations between your team and customers they are useful for reference agent training and quality assurance and let you review past interactions to identify patterns or recurring issues can i limit which workspaces or languages the olark widget appears on yes when adding or editing the olark integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details what can i do after completing the olark integration after setup open your olark account to view and reply to customer chats from your knowledge base visitors you can also use automation rules to route or respond to chats automatically and review transcripts and visitor insights to improve your support quality was this article helpful yes no previous article belco next article extensions related articles integrations integrations extensions widgets other integrations extensions integrations livechat integrations extensions widgets other integrations extensions integrations chatra integrations extensions widgets other integrations extensions integrations document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2