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sunshine conversations documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by sunshine conversations updated on jul 20 2026 published on may 6 2024 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next sunshine conversations is an api based crm platform built on aws designed to help businesses communicate directly with customers through social media and messaging services it lets you send messages to customers via social media messaging applications or directly on your website integrating sunshine conversations with document360 lets you streamline customer communication and enhance user engagement across channels including whatsapp and sms before you begin you need a sunshine conversations account you need your sunshine conversations app id see how to find your sunshine conversations app id below find your sunshine conversations app id the sunshine conversations app id is a unique code obtained from the sunshine conversations application it is required to connect sunshine conversations with document360 access your sunshine conversations dashboard and complete the initial account setup go to the apps section in the dashboard and click create new app enter a name for your app and any relevant description to help identify its purpose save your app it will now appear in your apps list navigate back to the dashboard and select the app you want to use go to settings from the selected app s dashboard scroll down to the app details section to find the app id and click copy note if you need api keys navigate to the api keys section in the same settings menu and follow the instructions to generate and copy them integrate sunshine conversations with document360 in the document360 portal navigate to connections integrations in the left navigation bar select sunshine conversations from the list of integrations and click add the add new integration panel appears add a description and enter your app id note the app id is a unique code obtained from the sunshine conversations application it is required to connect sunshine conversations and document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your sunshine conversations account to configure the backend for message conversations with social media messaging applications refer to the sunshine conversations documentation for backend setup guidance note with sunshine conversations you can engage with customers from whatsapp and sms ensuring every possibility of customer interaction is covered best practices set up your backend channels after integration once connected to document360 open your sunshine conversations account and configure which messaging channels whatsapp sms web messenger you want to enable for your knowledge base visitors use descriptive app names in sunshine conversations if you manage multiple apps clear names and descriptions in the apps section make it easier to identify which app is connected to your document360 knowledge base use code inclusion exclusion conditions to control where messaging appears if sunshine conversations should only run on specific workspaces or for certain languages configure conditions to limit where the integration script runs check the sunshine conversations documentation for advanced configuration the sunshine conversations docs cover backend setup channel configuration and styling options for the conversation interface faq what is sunshine conversations sunshine conversations is an api based crm platform built on aws that lets businesses communicate with customers through social media and messaging services including whatsapp and sms integrating it with document360 lets you add messaging capabilities to your knowledge base site and engage with visitors across channels what is the sunshine conversations app id the app id is a unique identifier obtained from your sunshine conversations account you can find it in the sunshine conversations dashboard by going to apps selecting your app navigating to settings and scrolling to the app details section click copy to copy the app id which messaging channels does sunshine conversations support sunshine conversations supports messaging through social media applications and direct website messaging after integrating with document360 you can configure backend channels such as whatsapp and sms to engage with customers across multiple touchpoints where do i configure backend messaging after completing the integration after completing the document360 integration open your sunshine conversations account and set up the backend for message conversations with your chosen social media messaging applications refer to the sunshine conversations documentation for detailed backend setup guidance can i limit which workspaces or languages sunshine conversations runs on yes when adding or editing the sunshine conversations integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details was this article helpful yes no previous article crisp next article commento related articles intercom integrations extensions widgets other integrations extensions integrations kommunicate integrations extensions widgets other integrations extensions integrations livechat integrations extensions widgets other integrations extensions integrations tags integrations extensions sunshine document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status 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