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description=Learn about system folders in Document360, their restrictions, and best practices for organizing files effectively within your knowledge base.;

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system folders documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by system folders updated on jun 12 2026 published on jun 2 2026 2 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next system folders are built in folders that come with every document360 project by default they support core platform functionality and have certain restrictions that distinguish them from regular folders you create what are system folders system folders are identified by the shield icon next to their name in the drive navigation pane unlike regular folders they cannot be deleted moved reordered or renamed but you can work within them freely the only system folder in drive is images which contains the following built in subfolders subfolder purpose documentation stores images used in knowledge base articles settings stores images used in project settings home page builder stores images used in homepage customization glossary stores images used in glossary entries these subfolders are also system folders and carry the same restrictions as the parent images folder before you begin system folders cannot be deleted moved reordered or renamed files inside system folders behave like any other file in drive they can be added moved copied replaced downloaded or deleted what you can do inside system folders although system folders themselves are restricted you can perform the following actions within them action description add file upload files directly into the system folder add folder create subfolders inside the system folder to further organize your files change color apply a color to the folder for visual organization in the navigation pane set as default folder make this folder the default destination for new uploads note setting a folder as the default means all new file uploads will land in that folder automatically unless a different destination is selected at upload time best practices do not delete files from system folders unless necessary files in subfolders like home page builder settings and glossary are tied to specific areas of your knowledge base deleting them may remove visuals from those areas without warning use subfolders to stay organized if you upload a large number of files to the documentation subfolder create additional subfolders within it to group files by topic version or content type set the most used folder as default if your team uploads most files to a specific subfolder setting it as the default reduces the number of steps needed at upload time use folder colors for quick identification applying distinct colors to frequently used system subfolders makes them easier to spot in the navigation pane especially in large drive libraries was this article helpful yes no previous article manage folders next article add a folder related articles manage folders drive file management manage folders drive overview drive file management getting started with drive add a folder drive file management manage folders document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2