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description= Frequently asked questions and support documentation for Help Scout;
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Text of the page (random words):
here s what we found for facebook customer service 18442807999 facebook customer service phone number contact facebook customer service fb support phone number 18442807999 jobs in california help scout support help scout support toggle navigation home inbox beacon docs status here s what we found for facebook customer service 18442807999 facebook customer service phone number contact facebook customer service fb support phone number 18442807999 jobs in california 248 articles found change the customer on a conversation this is probably not something you ll find yourself doing often but from time to time you ll need to change a customer on a conversation allowing you to direct your replies to someone other than gather feedback with chat satisfaction ratings chat satisfaction ratings allow your customers to rate their chat sessions with just a click or two right in beacon no follow up replies needed this article will show you what this looks like for advanced beacon customization you can easily add beacon to your website or web based app with the default embed code all you have to do is copy and paste that adds the widget to your page you can adjust the basic look and docs article satisfaction ratings article satisfaction ratings allow your docs site visitors let you know how helpful your knowledge base content is with a single click you can use this information to fine tune your docs articles reports happiness built around customer satisfaction ratings the happiness report is a simple but powerful tool used to measure customer experience ratings are calculated both for the help desk as a whole divided connect help scout with super sla to manage service level agreements super sla is advanced sla service level agreement reporting alerting that works seamlessly with help scout use it to create simple or complex sla rules get alerts via sms phone or email keep track of aging conversations keeping track of aging conversations helps your team live up to your customer support goals and helps your customers feel like they can trust you to get things done while we don t have an official messages examples for customer support teams messages allow the support team to proactively communicate with your customers give them a heads up before you perform site maintenance and offer troubleshooting guides in areas of your product search in help scout searching in help scout is a great way to quickly locate conversations customers and docs articles here we ll show you how to do a basic search get fancy with filters and take some action all work with variables help scout variables are placeholders for generated customer user inbox and conversation data variables are defined using specific text between curly brackets and signs each type of variable add the messenger channel to help scout to manage facebook conversations new make meeting your customer where they are easier to manage connect the new messenger channel and bring the conversations customers start from your facebook page s into help scout your team troubleshooting inbound email delivery issues inbound email refers to email being sent by other parties to your help scout inbox this includes all emails being sent to the custom address you ve connected to help scout any aliases you re also ios app for help scout help scout s iphone app puts powerful help desk software in your pocket so you can easily support customers while on the go keep your finger on the pulse of what s going on with your customers and gather feedback with email satisfaction ratings email satisfaction ratings allow your customers to rate your email replies with just a click or two this article is all about the satisfaction ratings feature for email conversations in help scout customer properties customer properties allow you to collect and display the information about your customers that matters to your team you define the properties you want to keep track of manually or programmatically customer profiles profiles in help scout are built automatically when a customer emails your support address for the first time we ll also create a profile when you compose a new conversation on behalf of the about deleting customer profiles there are no limits to the number of customers you can have in help scout but you may need to delete a customer profile from time to time possibly due to a gdpr request to be forgotten or other merge duplicate customer profiles it s not uncommon for customers to send messages from different email addresses or through different channels this can cause a bit of confusion for your team instead of having one profile for that connect magento with help scout to view customer data in sidebar magento is an open source enterprise level ecommerce platform with a product offering to suit businesses of all sizes it gives online retailers everything they need to sell products to customers reports phone the phone report is a very simple and straightforward measure of the volume of phone calls logged in help scout standard plans can report on the last 2 years of data plus and pro plans can report merge multiple conversations from one customer sometimes you ll have multiple conversations that you want to merge together to handle at once perhaps your customer emailed you several times about the same thing before you had a chance to messages examples for sales customer success want to optimize your sales funnel or offer a more seamless onboarding process for your customers use messages to book sales calls guide new customers through account setup increase product connect heymarket with help scout to manage sms messages heymarket is a business text messaging platform created for your customer support team out of the box your team will get a shared inbox and phone number for sending and receiving sms messages connect hubspot with help scout to manage customer data hubspot is the marketing hub for your business giving you the ability to manage customers send emails create content and track opportunities connecting hubspot with help scout keeps your connect kissmetrics with help scout to track customer activity kissmetrics is an analytics tool for tracking activity throughout a customer s lifecycle integrating with help scout will allow you to track conversation actions along with the other metrics you re create a new conversation in addition to replying to emails you can also start new emails out from help scout or log phone calls to keep track of those conversations this article is all about how to start new connect talkdesk and help scout to manage phone calls talkdesk brings all the benefits of an enterprise level call center to your business it s entirely web based and works beautifully alongside help scout with talkdesk members of your team can take add the instagram channel to help scout to manage instagram conversations new make meeting your customer where they are easier to manage connect the new instagram channel and bring the conversations customers start from your instagram business account s into help scout connect supportagent with help scout for ai generated replies supportagent ai is an ai powered drafting tool for help scout conversations powered by gpt 4 one of openai s most advanced ai models supportagent can quickly and accurately draft a reply to create a conversation with pre filled data you can pre fill the customer email address cc bcc lines and the subject line on the new conversation page by adding a few things to the url here s an example messages examples for marketing teams with messages your marketing team can proactively message customers to drive signups announce new features and highlight promotions invite your marketing team as light users on your account to customers list the customers list brings all of your customers into a searchable and sortable list to quickly view their information just click customers from the top menu to start with a list of all customers security at help scout help scout is committed to keeping your data secure your private information private and being transparent about our practices as a business we are happy to work with our customers to answer any reports company and user we re particularly fond of the company and user reports for one big reason total accountability at a glance the company report shows you how many customers you re helping as well as how many chat with customers you ve got a beacon installed on your web based app or website and have all the settings configured now let s get to chatting if you ve not gotten beacon installed on your site yet take a look at reports all channels the all channels report is all about volume but it also helps you get a handle on just how busy the help desk is more importantly you re able to really dive in to see what type of issues keep log in to help scout head to https secure helpscout net members login to log in to help scout how you sign in from there might be different depending on your settings and we ll cover all of the options here in this connect help scout and mailchimp to see list subscriptions in the sidebar mailchimp is an email marketing service used by companies large and small all over the world their product has everything your business needs to manage an email newsletter and they give you great set up two factor authentication two factor authentication 2fa adds a second layer of log in security to your help scout account each user can set up 2fa individually from their profile page additionally account administrators search filters with operators you can search for conversations customers and other data using a full text search for the basics start with search in help scout in this article list the different filters you can use with mobile beacon examples add beacon to your mobile app to make it quick and easy for your customers to reach you without leaving your app just point your app development team over to the beacon for mobile developer september 2023 legacy plan migration on september 6 2023 we retired a group of legacy plans and moved customers to a currently offered standard or plus plan if you re still on a legacy plan after the migration on the your plan page connect channels to a help scout inbox you know that your customers want you to meet them where they are but that means that you need to have your team ready to respond in a number of different apps because your customers are connect mixpanel with help scout for advanced analytics mixpanel is an advanced analytics platform that enables web and mobile applications to measure any action connect each action to a real person and leverage the data to provide customers with a import emails or tickets into help scout new moving to help scout is now even easier than ever we ve partnered with import2 to offer an easy way to import emails or tickets from a number of providers allowing you to have quick and easy work with custom fields custom fields help you to categorize prioritize or further diagnose conversations based on the support needs for your product or service set fields to required so that reporting data is always manage voice messages help scout s voicemail app works automatically no installation required this article is about the voicemail integration and how to manage voice messages in help scout in this article how the connect shopify with help scout to view cancel and refund orders in the sidebar shopify provides your business with everything needed to start selling online you have full control over the design of your store can accept secure payments for your business and have access to get your email into help scout if you are using your own custom email address with help scout you will need to set up forwarding or redirection from your email provider to get that email in to help scout you will be forwarding enable sso in your account enabling single sign on sso for your domain within help scout allows users you manage using an identity provider to easily and securely log in to their accounts this article is all about sso and 1 2 3 4 5 toggle search no results found help scout 2024 powered by help scout
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