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description=Vendo triggers the **cancelUser** postbackto indicate that a subscription has been canceled. The end user should retain access until the subscription reaches its expiration date. Once the subscription expires, Vendo will send the **delUser** postback.;

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response, code, canceluser, request, parameters, ok, error, note, for, nats, users,

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canceluser for ai agents visit https docs vendoservices com llms txt for an index of all pages formatted in markdown and endpoints in openapi jump to content home docs apis docs log in jump to content home docs apis canceluser log in get started welcome to vendo services first steps step 1 onboarding process step 2 introductory meeting step 3 get familiar with vendo backoffice step 4 technical integration step 5 test your integration step 6 checklist before going live step 7 post launch support vendo merchant guide quick start guide orientation guide user management platform setup subscription management transaction management glossary faq sales marketing payments risk compliance technology backoffice login system upgrade integrate with vendo integration solutions payment links standard join link instant upgrade link one click join link custom offer link change offer link change subscription link update payment method link repurchase link sdk for php securing and authenticating transactions signing urls create a time limited url linking to support and account how to run test transactions checkout page running credit card 3d secure test transactions checkout page running test transactions with pix checkout page running test transactions with crypto checkout page running test transactions with pay by bank checkout page running test transactions sepa adding cross sales payment methods google pay oxxo pay by bank paygarden pix sepa postbacks webhooks introduction and list of postbacks checkuser adduser transaction xsales canceluser deluser changeoffer changeusernamepassword reactivateuser customerlogininfo failedrebill verification data types and formats transaction types explanation of transaction types identifiers security ecommerce platforms supported platforms woocommerce download plugin install plugin configure plugin testing plugin 3d secure manual capture refunding subscriptions non recurring payments option setup country limitation for selling and shipment prestashop download plugin install plugin configure plugin testing plugin magento download plugin install plugin configure plugin testing plugin fraud tools controlling fraud overview fraud prevention chargeback management post transaction data analysis back office backoffice overview sales customers updating a customer s email transactions refund cancel subscriptions refund cancel reactivate leads data tools catalog merchants sites adding and editing sites importing sites suspending a site adding a product to a site offers adding new offer packages templates templates management users add users edit users users groups nats user guide what is nats how do i integrate vendo in nats nats sites and join options auto sync with vendo create a cross sale program add an incoming cross sale in upsells admin add an outgoing cross sale in upsells admin create a site for oneclicks cross sales processing upgradeplus through vendo nats integration crypto pix brazil and pay by bank postbacks webhooks introduction and list of postbacks canceluser vendo triggers the canceluser postbackto indicate that a subscription has been canceled the end user should retain access until the subscription reaches its expiration date once the subscription expires vendo will send the deluser postback request parameters parameter data type description callback string specifies the action for this request which in this case is canceluser username string end user s username example bob subscription_id numeric vendo s subscription identifier example 123456789 site_id numeric vendo s site identifier example 123456789 expiration_date datetime date and time when the subscription should expire timezone cet formatted as yyyy mm dd hh mm ss central european time example 2016 08 18 00 57 30 is_test boolean whether or not this request is related to a test transaction or subscription 0 for no real subscription 1 for yes test subscription reason_message string the reason why the subscription was cancelled your server must reply with one of these response formats ok response code 1 reply with this if the request was received successfully example xml xml version 1 0 encoding utf 8 postbackresponse canceluser code 1 code canceluser postbackresponse error response code 2 reply with this if you encountered an unexpected problem with the request include a custom error message with your message for tracing and debugging make sure this error message is meaningful as it will be stored in a log file for later debugging vendo will attempt a new canceluser postback after your error response example xml xml version 1 0 encoding utf 8 postbackresponse canceluser code 2 code errormessage custom error message errormessage canceluser postbackresponse note for nats users nats v3 doesn t support this postback if you run nats v3 you need to create a script to handle it contact vendo support for more information copy page request parameters ok response code 1 error response code 2