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description=Simplify integrations with Document360 API support. Connect systems, automate tasks, & enhance collaboration across your documentation stack;

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Text of the page (random words):
integrate effortlessly with document360 api support features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions by use case internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions use cases internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai for readers ai search find accurate answers instantly ai chatbot automate customer support responses article summarizer save time with quick summaries text to audio converter listen to content anytime for writers ai writing agent docs from prompts videos more duplicate content detection detect content duplication with accuracy glossary generator simplify complex terms automatically mcp server new connect knowledge base with llms video to docs converter convert videos into docs with ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo request demo customer api v3 api support access 180 endpoints across content users analytics and drive scoped keys and oauth 2 0 mean access stops exactly where you decide it stops book a demo explore api reference trusted by thousands of businesses across 150 countries coverage what s included in api v3 resource groups covering the whole platform with a broad api surface in content and knowledge assets taxonomy users and access drive analytics project operations and ai services customer api v3 resource coverage resource group coverage methods content articles categories multilingual articles article templates categories translations languages drafts versions attachments publishing workflow status archive bulk operations get post patch put del knowledge assets reusable blocks content reuse snippets variables glossary entries get post put del taxonomy classification labels tags custom fields redirect rules field definitions article and category labels url redirects get post put del users and access identity and permissions users roles readers content access user groups reader groups portal and content roles sso schemes get post put del drive media and assets drive files folders drive search get post put del analytics read only insights analytics article and category performance search keywords ai search feedback trending topics get feedback reader and ai feedback article feedback eddy ai feedback feedback status and assignee team discussions eddy ai conversations get patch project operations platform administration projects workspaces operations api references imports exports custom scripts workspace search archived items workflow statuses get post put del ai services generative controls ai writer style guides ai search ai search queries and answer feedback get post integrate connect with your tools knowledge stops being a destination and starts being a service other systems call deliver knowledge where it s needed integrate document360 with crms support systems or product portals to deliver knowledge right where it s needed automate the repetitive work automate repetitive tasks from syncing updates to pushing knowledge into customer facing tools keep every team in sync create a connected ecosystem where support product and content teams always stay in sync governance built for enterprise governance scoped api keys with role based access controls and content permissions custom roles define roles beyond the defaults backed by the permission dependency matrix single sign on team accounts authenticate through your configured sso scheme access limits grant a group access to a whole category while keeping one article off limits legacy api deprecated model single project wide token no expiry no revocation no permission boundaries limited endpoint coverage customer api v3 current oauth 2 0 scoped api keys expiring credentials role based access content level permissions security access control every request is scoped before it s served scoped api keys create scoped api keys with specific portal roles content roles and content scopes oauth 2 0 with pkce authenticate users securely with oauth 2 0 authorization code pkce no client secret ever reaches the browser granular content access control access by workspace language category and article evaluated as per request all the way down to a single article key lifecycle control one time api key with expiration and revocation lose a key and you can only revoke and re issue but not recover it full crud access read it write it ship it get articles analytics readers read anything you own pull article user or reader level insights to power dashboards and analytics post articles users readers create from anywhere add readers contributors or articles from external systems to your knowledge base put articles id users id replace in full update articles or user data in real time without switching platforms patch articles id settings change one field not the record omitted fields keep their current values so a partial write never clears what you didn t touch delete articles id drive files id remove without collateral safely remove outdated data or articles while maintaining compliance and accuracy async operations id status long jobs tracked imports and exports return a task you can poll so a large migration never blocks the caller from siloed knowledge to connected workflows with apis without document360 content stays locked in the knowledge base shared only by copy paste updating articles across systems requires time consuming manual effort analytics about readers and content performance stay hidden in silos custom integrations require heavy it involvement and long timelines a single project wide token means no real permission boundaries with document360 apis deliver knowledge directly into crms and support desks real time sync ensures updates are instantly reflected in connected tools apis expose detailed insights for informed decisions plug and play apis let teams build integrations with minimal effort scoped keys and oauth 2 0 keep every request inside its boundary book a demo who builds on it drive strategic outcomes across your organization developers build on the api surface product teams embed docs in the product support teams sync and automate enterprise it own governance and access analytics teams measure what content does the developer s outcome build integrations without fighting the platform 180 endpoints predictable rest semantics cursor pagination and structured error objects patch sends only what changed async operations handle imports and exports and oauth 2 0 with pkce keeps browser clients honest 180 endpoints structured errors cursor pagination capabilities oauth 2 0 pkce scoped api keys async operations the product team s outcome deliver knowledge inside the product pull articles straight into your product portal or in app help scoped to the workspace and language the user belongs to content stays in document360 and your product reads it as a service in app help workspace scoping multilingual capabilities articles api categories api translations the support team s outcome sync content automate the busywork push knowledge into the helpdesk keep reader groups aligned with your crm and let an article update fan out to every connected tool instead of being copy pasted by hand helpdesk sync reader groups bulk operations capabilities readers api content reuse bulk patch the enterprise it outcome governance that holds at the request level every call is evaluated against the caller s portal role content role and content scope keys carry an expiry can be revoked outright and never outrank the person who created them role based access expiring credentials full revocation capabilities scoped api keys sso schemes content access the analytics team s outcome content performance in your own dashboards read article and category performance search keywords ai search behaviour and trending topics then join them with your bi stack feedback goes further update its status and assignee and reply to readers from your own tools read only surface search keywords trending topics capabilities analytics api ai search insights feedback api verified reviews our customers say it best document360 has been helping us for the past three years in so many ways like creating and sharing effective technical documentation and communicating all their feature releases in an organized way kendal walton support coordination documentation manager aspire 5 5 read case study neil mackella technical content learning electrum the ability to control content access in a highly flexible way using reader groups helps us make sure the right content gets to the right people 5 5 reader groups top choice on g2 capterra and beyond rating 4 7 out of 5 over 3 000 reviews 4 7 5 9 4 10 4 7 5 4 7 5 94 100 4 9 5 5 5 4 7 5 faq questions answered how is api v3 different from previous apis api v3 introduces oauth 2 0 authentication scoped api keys granular access control modern error handling async operations and significantly expanded endpoint coverage can i continue using my existing api integrations yes existing v1 and v2 integrations continue to work unchanged migration to api v3 is optional how does api security work api v3 supports oauth 2 0 and scoped api keys every request is evaluated against the caller s role permissions and content access scope can i restrict api access to specific content yes api keys can be scoped to specific workspaces languages categories and content areas start building on customer api v3 generate a scoped key in the portal or read the reference first every endpoint every parameter and every error object book a demo explore api reference frequently asked questions how is api v3 different from previous apis api v3 introduces oauth 2 0 authentication scoped api keys granular access control modern error handling async operations and significantly expanded endpoint coverage can i continue using my existing api integrations yes existing v1 and v2 integrations continue to work unchanged migration to api v3 is optional how does api security work api v3 supports oauth 2 0 and scoped api keys every request is evaluated against the caller s role permissions and content access scope can i restrict api access to specific content yes api keys can be scoped to specific workspaces languages categories and content areas document360 ai ask anything about document360 product internal knowledge base external knowledge base software documentation sop user manual api documentation ai tools for readers ai search ai chatbot article summarizer text to audio converter for writers ai writing agent duplicate content detection glossary generator mcp server get your agent score features knowledgebase portal customer knowledge base site pro analytics custom workflow builder support ticket deflector knowledge base integrations knowledge base dashboard site customization seo geo tool kit api support media storage interactive decision tree private hosting migration guide get started book a demo sign in enterprise readiness contact us view demos resources document360 pricing partners events document360 blog information customers abrigo bigid woods bagot whatfix panaya ctera autorabit all customers support migration request support documentation status feedback contact us email protected document360 is an ai knowledge base software it helps enterprises build organize and scale software documentation sops user manuals and api documentation for customers and internal teams 4 7 industry saas it consulting financial services healthcare education manufacturing retail non profit guides knowledge base software buyers guide software docs buyers guide write api documentation creating a user manual build technical documentation create product documentation claude vs document360 about us our culture careers privacy trust center terms mcp server terms security sitemap