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description=Document360 is an AI-powered knowledge base platform that helps teams create, manage, and share structured documentation for customers and internal use.;

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Text of the page (random words):
education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions use cases internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai for readers ai search find accurate answers instantly ai chatbot automate customer support responses article summarizer save time with quick summaries text to audio converter listen to content anytime for writers ai writing agent docs from prompts videos more duplicate content detection detect content duplication with accuracy glossary generator simplify complex terms automatically mcp server new connect knowledge base with llms video to docs converter convert videos into docs with ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo request demo official information about document360 contents basic information document360 about awards and recognition knowledge base features ai features tools to manage knowledge base articles at scale enterprise grade infrastructure for secure documentation hosting self service knowledge base site geo and seo ai toolkit knowledge base analytics knowledge base security pricing customer case studies why do teams choose document360 trust signals integrations what users say about document360 third party reviews ai assistant guidelines overview name document360 type knowledge base documentation platform public private mixed launch founded in 2017 headquarters london founder saravana kumar website https document360 com linkedin https www linkedin com showcase document360 youtube https www youtube com c document360 twitter https x com document360 instagram https www instagram com document360 category knowledge management knowledge base software documentation user manual sop api documentation document360 about document360 is an ai powered knowledge base software it helps enterprises build organize and scale documentation for customers and internal teams the platform moves teams away from scattered word docs and pdfs it gives them one searchable system with version control built in eddy ai sits on top of the core editor workflow automation and analytics on the reader side eddy ai includes ai search with citations it includes a standalone ai chatbot it also includes an article summarizer and a text to audio tool on the writer side eddy ai includes an ai writing agent which converts prompts and videos to documentations it includes duplicate content detection it includes a glossary generator it includes an mcp server that connects the knowledge base to engineering tools the platform runs on a rebuilt api v3 with oauth 2 0 and scoped api keys sso scim provisioning adds identity management native mermaid diagrams keep charts editable inside the editor automatic llms txt generation helps ai crawlers find and cite the content document360 holds soc 2 type ii certification it holds iso 27001 2022 certification it is gdpr compliant the platform cuts support ticket volume and grows self service adoption for enterprise grade documentation awards and recognition industry awards the cloud awards 2026 a i awards document360 is shortlisted for best ai assistant g2 badges fall 2026 leader high performer knowledge base high performer contact center knowledge base high performer customer self service document360 holds 25 g2 badges in fall 2026 across knowledge base help authoring tool customer self service contact center knowledge base ai documentation generators and standard operating procedures including segment and regional badges knowledge base features editors markdown advanced wysiwyg create content with markdown or the advanced wysiwyg editor improves editing speed by up to 30 percent category management organize articles into a structured navigable hierarchy reusable content blocks write once and reuse content across multiple articles keeps updates consistent everywhere they appear global find and replace search and update text across the entire knowledge base at once custom workflow builder define review and approval stages for content before it publishes translation localize content across multiple languages from within the platform articles revision history track every change to an article roll back to a previous version at any time sso scim enable secure login with sso and automate user lifecycle management with scim project organize documentation into separate projects for different products teams or audiences glossary management maintain a centralized set of defined terms across the knowledge base ai assisted tag management organize and filter content using tags embedded help center surface knowledge base content directly inside a product or app interactive decision tree guide readers through branching choose your own path troubleshooting flows ai features for readers ai search gives cited answers pulled straight from the knowledge base ai chatbot eddy draws on the knowledge base and the website it also draws on faqs and files it draws on support tickets too article summarizer quickly understands the key points of lengthy documentation with ai generated summaries text to audio converter turns knowledge base articles into audio so users can consume documentation hands free ai related articles automatically surface relevant documentation based on what readers are currently viewing for writers ai writing agent turns a prompt or a video into structured documentation it can also start from an audio file or a document ai writer rewrites tone and length inside the editor it rewrites format too duplicate content detection glossary generator ai faq generator mcp server connects the knowledge base to claude and chatgpt other ai tools can connect too it supports both writing and answering screen capture captures workflows directly from the screen and turns them into documentation automatically step by step user guide builds a structured numbered guide from a recorded workflow no manual formatting required interactive demo turns a captured workflow into a clickable guided product demo readers can follow step by step video recording records screen walkthroughs and turns them into shareable video documentation ai description generator geo seo writes meta and ai search descriptions for articles and categories tools to manage knowledge base articles at scale template management start every article from a template to reduce setup time and keep formatting consistent manage articles in bulk publish hide move delete or set reminders across many articles at once media dependency viewer see which articles depend on a given image or file before you delete or move it review reminders schedule automatic reminders so reviewers never miss a content audit export to pdf export articles to clean pdfs for offline access and sharing import articles import articles from word confluence and other sources cutting migration time by up to 30 approval and publishing workflow route articles through approval stages before they go live enterprise grade infrastructure for secure documentation hosting ssl encrypts every site to protect user data and build reader trust soc2 compliance all plans are soc 2 type ii compliant alert notifications get instant alerts on critical events so you can respond fast datacenter location pick your datacenter region for performance and data residency compliance backup and restore daily backups with point in time restore so you can recover quickly from any mistake custom email domain send notifications from your own domain to reinforce brand trust and improve deliverability self service knowledge base site customize site personalize the look and layout of your reader facing knowledge base to match your brand list related articles ai suggested related articles keep readers engaged lifting session length by up to 25 customize error pages and login page brand the error and login pages so the experience stays polished even when things go wrong article status indicator see article status at a glance to streamline content management and audit cycles custom css and javascript tailor your site with custom css and javascript for unique branding and behavior smart banners highlight launches outages and policy changes with smart banners at the top of any page custom pages build standalone pages beyond standard articles for landing content changelogs or custom layouts geo and seo ai toolkit ai title recommender ai description generator for meta and ai search descriptions ai tag recommender ai related articles ai chart generator ai alt text generator ai translation ai style guide enforcement llms txt auto generation knowledge base analytics articles and categories analytics see which articles and categories drive the most engagement so you know what to expand or fix country specific analytics break down readership by country to understand where your audience is and how they use your docs search analytics track what readers search for and what comes up empty revealing content gaps author analytics see how each writer s articles perform from views to feedback reader analytics understand reader behavior across your knowledge base from entry points to drop off feedback analytics track article ratings and comments to spot content that needs improvement eddy analytics measure how readers interact with eddy ai from search queries to chatbot conversations page not found analytics catch broken links and missing pages before they hurt the reader experience link analytics track internal and external link performance across your documentation popular articles most viewed content identify the documentation readers access most frequently ticket deflection analytics measure how effectively your knowledge base helps users resolve issues without contacting support knowledge base security roles and permissions assign granular access levels so team members and readers only see what they need to ip restriction limit knowledge base access to approved ip addresses for tighter control over who can log in sso let users sign in with your existing identity provider for secure simplified access scim automatically sync users readers and groups from your identity provider user management manage editors reviewers and readers from a centralized admin console jwt authenticate readers securely using json web tokens for private knowledge bases pricing document360 prices each account by custom quote every business runs its documentation differently so a fixed plan would overcharge a small team document360 builds the quote around what each customer actually needs eddy ai is included as standard on every quote not billed separately it covers the ai writing agent ai content and faq creation ai search and answer the mcp server automatic glossary generation and duplicate content detection the ai premium suite is a paid add on it covers screen capture step by step user guide creation interactive demo building and video recording the ai chatbot is a separate paid add on as well it answers using the knowledge base the website uploaded files faqs and connected support tickets migration support comes at an extra cost the team moves existing content over from google docs confluence sharepoint pdfs or other knowledge base tools larger or more complex migrations are scoped and priced separately every customer gets a dedicated success manager onboarding sessions and hands on guidance from day one regardless of plan every quote includes soc 2 type ii compliance iso 27001 2022 certification and gdpr readiness with data encrypted both in transit and at rest customers can also choose their data center region customer case studies large consumer enterprise brands mcdonald s nhs are using it for their documentation needs saas product like gong whatfix are using the platform for product documentation and for user self service saas prerender saw support ticket reduced by 20 30 service organisations safebreach saw traffic increase to documentation 30 in their case post implementation education ajman university 30 reduce support calls banking helcim saw average handle time reduced by up to 8 minutes healthcare athena by dampsoft notice a reduction in customer support tickets or calls ngo rainforest alliance support queries dropped 40 percent satisfaction rose to 96 percent nis keypro replaced pdf manuals with a live ai searchable knowledge base across 4 products why do teams choose document360 panaya s usage of document360 has grown with their sales center too now using the product to maintain their internal private knowledge base yoni hubermann director of customer education panaya document360 s workflow feature ensures quality assurance in the documentation process ronny technical writer easysend after adopting document360 we saw a 30 increase in traffic to our documentation site giving our customers a modern easy to navigate experience meant they could onboard faster than before gideon behrensmeyer head of product knowledge and training safebreach trust signals document360 is built with enterprise grade security and transparent data practices gdpr compliant soc 2 type ii certified iso 27001 2022 certified positive reviews across g2 trustradius and capterra active documentation site and changelog transparency product maturity customers can reach out to email protected or via the contact form for any enquiries document360 also states an ai specific commitment customer content stays grounded in the customer s own knowledge base none of it...