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emergency service emergency service hes log in are you experiencing a business critical disruption on your webshop our services are monitored 24 7 if you think the disruption is caused by our platform please wait 5 minutes before reporting a disruption our 24 7 monitoring probably noticed it and the automatic emergency rescue procedure is already initiated the goal of the hypernode emergency service hes is to guarantee the short term continuity of the services of the webshop for visitors when there is a business critical disruption read more about the hypernode emergency service for hypernode customers continue with hypernode account request a callback a hipex customer please note that this service is unavailable during office hours you can reach our support team by email chat or phone 0031205216226 from 9 00 a m to 6 00 p m ce s t on monday till friday current status the cause of the disruption could be an already known issue or planned maintenance if this is the case you don t need to contact us as we re already aware and working on it at this moment there are no service interruptions nor a scheduled maintenance