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s hong kong malaysia singapore thailand brunei and vietnam 1 4 5 outages edit the aag cable is notorious for its frequent breaks and outages since it was made ready for service in late 2009 most of the outages have been located at the intra asia segments between hong kong and singapore with most problems occurring in the vietnam section while the segment between hong kong and the philippines seems to have fewer problems the segments between the philippines and the united states are quite stable not only vietnam but also countries like cambodia thailand and malaysia which currently have fewer alternatives in place to reroute internet traffic are prone to severe service disruption when the aag cable breaks whereas hong kong singapore and the philippines which are served by many different intra asia cables are less affected 6 2011 edit on march 10 the cable segment off the coast of vung tau the aag cable landing point in vietnam was damaged causing severe disruption to international internet services throughout vietnam and other countries in southeast asia 7 on march 27 the cable was finally repaired restoring full internet capacity 8 two more cable breaks occurred in the cable segment off vung tau on august 6 and august 31 disrupting internet services in parts of southeast asia 6 on october 2 a break occurred in the cable segment between hong kong and the philippines because the segment forms part of the cable s trunk rather than a branch internet services were disrupted throughout southeast asia 6 2013 edit on december 20 2013 the segment off the coast of vung tau was again damaged affecting some 60 of international internet traffic 9 2014 edit on july 15 2014 the segment off the coast of vung tau was again damaged and the internet bandwidth to international destinations was disrupted vnpt s viet nam data communications company deputy director nguyen hong hai said that the time that it would take for repairing the cable had not yet been determined on july 27 the line was finally mended 3 days earlier than the scheduled date 10 on september 15 2014 a segment of the cable between vung tau and hong kong was damaged which was expected to cause network slowdowns in malaysia singapore thailand brunei vietnam hong kong guam and the philippines in early reports the cable break was identified as being in the same area as the july 15 incident off the vietnamese shoreline near vung tau a representative of vietnam s fpt telecom said that this incident was most likely caused by anchors from local ships dragging along the shoreline and blamed the cable s poor technical design as a factor in the repeated breaks 11 later reports contradicted earlier reports of the break being off the coast of vung tau stating instead that section s1i off the coast of hong kong had ruptured 12 initially expected to be mended within the 20 days of the incident repairs experienced a setback when a new rupture was found the new break 68 km 42 mi off the coast of hong kong was only 4 km 2 5 mi away from the original one a date of october 3 2014 was given for full restoration of service with repair operations continuing until october 5 13 14 2015 edit on january 5 2015 the cable was damaged yet again at section s1h which connects vung tau and hong kong the vung tau station launched a search effort in order to identify the point of fracture 15 16 internet speeds returned to normal once the fault was identified and repaired by january 22 2015 17 the snail paced internet speed users in vietnam have been suffering since thursday april 23 2015 is not brought about by a submarine cable cut as widely thought and it will take three weeks or a month at worst for repairs this is the second time this submarine cable is causing headaches to vietnamese accessing us and european sites with the increasing use of youtube and facebook the internet in vietnam comes to a crawl and err timed out and unable to find website became a common error message when accessing overseas websites 18 another outage occurred on may 26 along with a scheduled maintenance outage in june 2015 was viewed as one of the most troublesome years for the aag submarine cable however 2017 has now taken over as the year with the most outages for the asia american gateway internet cable 2016 edit the asia american gateway cable underwent maintenance again from june 22 to 28 2016 slowing down internet connections between southeast asia and north america 19 on august 2 2016 the aag cable snapped again about 90 km from the south lantau landing station in hong kong the incident seriously affected the quality of internet services in southeast asia repairs were completed on august 24 2016 20 2017 edit on january 8 2017 vietnam s internet speed slowed following problems with aag the disruption was triggered by a problem off the southern town of vung tau 21 the issue was resolved on january 26 2017 22 about 3 weeks later the second breakdown of the year happened on february 18 at a section between vietnam and hong kong the cause was unknown and the repairs were completed only 7 weeks later on april 6 23 another outage happened on 27 august 2017 after typhoon hato and tropical storm pakhar 2017 caused dual cuts on s1 and s2 just off southern lantau slt causing traffic transiting hong kong and southeast asia to guam to crawl two other submarine internet cables connecting southeast asia to the rest of the world sea me we_3 and tgn intra asia were also affected 24 the outage severely slowed internet a full month repairs were finished on 26 september 2017 only 3 weeks after the repair on october 12 2017 it was reported aag suffered from outage due to problems in parts near hong kong 25 connections were restored on october 24 2017 26 southeast asia mainly indochina had good internet connections with north america restored for 2 weeks only as the aag cable section near vietnam was ruptured for a fifth time in 2017 on november 7 this time as the newspaper việt nam news reported at a cable branch from ho chi minh city which in fact is at the section off vung tau once again repairs were scheduled to take place between 28 november and 2 december 2017 27 however due to bad weather repair was delayed twice first to between december 14 18 and then again to sometime after december 26 because the repair vessel will first tend to another broken internet cable sea me we_3 28 the november december outage of aag cable will be an all time record surpassing the almost 7 week long breakdown earlier this year 2017 is the most troublesome year for the asia america gateway internet cable so far in total the connection was for countries in southeast asia interrupted in 2017 for at least 157 days or 43 of the year if only taking into account the last 6 months of 2017 aag performed even worse with outages for at least 92 days or more than 50 of the time 2018 edit because of the expansion of singapore changi airport aag cables had to be moved this disruption was announced the outage started on january 6 2018 but the cable s capacity was back within a day however new faults were detected and a reconfiguration was carried out the complete restoration of the undersea cable took much longer it was only completed on january 23 2018 these occasions of aag disruptions are considered proactive disconnections 29 on may 22 2018 aag encountered a technical problem affecting internet connections from southeast asia repair work began three days later 30 aag s connections were restored on june 3 but repair works were continuing until june 5 31 less than 2 weeks after the repair another incident occurred aag connections from southeast asia were disrupted again on june 16 prompting the online newspaper vnexpress to make this headline disaster prone cable drags internet in vietnam again it was unclear whether the disruption was caused by a cable breakage or a power leakage 32 repairs were completed on july 13 2018 meaning the aag cable was out for 4 weeks 33 the fourth breakdown of the aag internet cable in 2018 occurred on august 23 of that year due to a power leakage at a point about 250 kilometers offshore the cable s landing point in vung tau 34 2020 edit on september 23 2020 philippine internet service providers pldt and sky cable were among the isps that announced that their respective networks will be affected by a 5 day emergency maintenance of the aag submarine cables near hong kong from 8 a m of september 25 to 5 a m of september 30 pldt advised its customers as well as those of its subsidiary smart communications that they may experience degraded internet connectivity during peak hours during the maintenance period despite strong criticism from several users who expressed concerns such as possible effects on remote learning pldt assured the public that they have put in place measures to minimize the effects of the maintenance activities 35 36 37 sky cable announced that they have activated back up capacity to minimize the effects on their customers 38 on the other hand globe telecom and converge ict announced that their customers will not be affected by this maintenance activity 39 on september 24 pldt announced that the start of the 5 day maintenance activity was postponed to september 26 40 in light of the situation several academic institutions have announced a suspension of online classes during the said period 41 42 references edit 1 2 asia america gateway www asia america gateway com 2008 archived from the original on january 5 2010 retrieved december 24 2009 1 2 faster starhub broadband press release www straitstimes com december 8 2009 archived from the original on december 12 2009 retrieved december 24 2009 aag submarine cable system submarine cable networks june 20 2011 retrieved february 21 2012 asia america gateway aag pdf www telstrainternational co uk 2009 archived from the original pdf on december 22 2009 retrieved december 24 2009 consortium to develop proposal for asia america gateway cable system pdf reach june 1 2006 retrieved december 24 2008 1 2 3 aag cable breaks and restoration submarine cable networks october 20 2011 retrieved february 21 2012 asia america gateway cable cut disrupted internet in vietnam internet services in vietnam restored after aag cable repaired internet traffic hit as cable cut off vietnam s coast internet quốc tế khôi phục hoàn toàn sớm hơn dự kiến oh hell no slow internet misery caused by broken undersea cable to last 20 more days techinasia september 22 2014 retrieved september 29 2014 vietnam s internet disrupted again by 2nd cable cut in 2 months tuoi tre september 16 2014 retrieved september 29 2014 vietnam s internet cable ruptures again thanh nien september 29 2014 archived from the original on october 1 2014 retrieved september 29 2014 new cut found on submarine cable system providing internet connection to vietnam tuoi tre september 29 2014 retrieved september 29 2014 submarine cable that feeds vietnam with internet disrupted again tuoi tre january 5 2015 retrieved january 5 2015 trans pacific cable snaps slowing down internet in vietnam thanhnien news january 5 2015 archived from the original on january 7 2015 retrieved january 5 2015 internet in vietnam back to 100 normal as cable cut welded report tuoi tre january 29 2015 retrieved january 29 2015 cause of vietnam s snail like internet speed identified repairs to take a month tuoi tre april 24 2015 retrieved april 19 2015 aag submarine cable under maintenance internet in vietnam to be slow for 6 days vietnam net june 20 2016 archived from the original on november 29 2020 retrieved november 22 2017 aag submarine cable fixed internet in vietnam back to normal august 24 2016 archived from the original on may 9 2020 retrieved november 22 2017 vnexpress vietnam s notorious internet cable leaves surfers adrift at sea vnexpress international vnexpress international latest news business travel and analysis from vietnam retrieved january 13 2017 vietnam s notorious internet cable aag finally back up to full speed vnexpress international latest news business travel and analysis from vietnam january 28 2017 retrieved november 22 2017 vn s internet speed picks up after cable repairs viet nam news retrieved november 22 2017 vietnam s internet connections affected by int l cable glitches xinhua august 28 2017 archived from the original on august 28 2017 retrieved november 24 2017 aag broke down again causing problematic internet connection tuoi tre news in vietnamese retrieved november 9 2017 international cable lines to be fixed next week viet nam news retrieved november 22 2017 internet cable ruptures for 5th time in 2017 viet nam news november 8 2017 retrieved november 22 2017 undersea internet cable repair delayed again viet nam news december 12 2017 retrieved december 21 2017 aag has been repaired vietnam international internet back to normal cmc telecom january 25 2018 retrieved june 18 2018 vietnam s internet to crawl as repair work starts on infamous cable vnexpress may 26 2018 retrieved june 18 2018 vietnam internet returns to normal after aag repairs submarine telecoms forum june 4 2018 retrieved june 18 2018 disaster prone cable drags internet in vietnam again vnexpress june 16 2018 retrieved june 18 2018 full speed internet in vietnam before world cup final vnexpress july 10 2018 retrieved august 25 2018 aag cable suffers fourth breakdown this year vietnamplus august 24 2018 retrieved august 25 2018 public warned of possibly slower internet connection as pldt sets 5 day emergency maintenance activities cnn philippines september 23 2020 archived from the original on september 24 2020 retrieved september 24 2020 pldt to conduct emergency maintenance activities in int l cable system from sept 25 30 abs cbn news september 23 2020 retrieved september 24 2020 pldt assures public of continued connectivity despite 5 day emergency maintenance of cable system gma news september 23 2020 retrieved september 24 2020 skycable activates backup capacity philippine star september 26 2020 retrieved september 26 2020 globe at converge customers hindi apektado ng emergency maintenance ng aag radyo inquirer in tagalog september 25 2020 retrieved september 26 2020 what you need to know about the pldt aag submarine cable emergency maintenance manila bulletin september 25 2020 retrieved september 26 2020 classes suspended due to internet maintenance philippine star september 26 2020 retrieved september 26 2020 schools declare break after internet interruption notice sunstar davao september 25 2020 retrieved september 26 2020 v t e submarine communications cables in the pacific ocean apcn apcn 2 apng apng 2 asean alaska united asia pacific gateway asia america gateway australia japan cable bay of bengal gateway cucn commonwealth pacific cable system eac c2c faster fibre optic link around the globe g p gondwana 1 hantru 1 haw 1 hawaii inter island cable system hawaiki honotua interchange cable network japan us manatua one matrix cable system npc pan am pc 1 pacri...