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description=The Equality Advisory Support Service (EASS) are a government-funded helpline that provides advice and support regarding equality and human rights in England, Scotland, and Wales. Learn more about our mission, services, and how we can assist you in resolving your equality or human rights issues informally.;

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equality advisory and support service eass toggle yellow contrast mode reset contrast mode toggle dark mode reset font english cymraeg english home about us advice and support resources contact us success stories do you need advice the information in this section is here to help you understand how the equality act works and how it may be relevant to your situation know your rights latest updates the eass helpline is open monday to friday 9am to 7pm and saturday 10am to 2pm working together achieving equality about us what we do the eass helpline advises and assists individuals on issues relating to equality and human rights across england scotland and wales we are able to support individuals to resolve their issues using informal dispute resolution methods as an alternative to county court or employment tribunal in some instances we may write to a service provider on behalf of a client in order to initiate a resolution however we recognise that there are some situations where issuing a claim may be the only option the eass helpline does not provide legal advice for more information on this please refer to our legal advice policy find out how we can help you success stories our impact on real life incidents case 1 agency worker reinstated the eass advised the client on possible direct discrimination and discrimination arising from disability on the advice of the eass the client appealed the decision to let her go read more case 2 further education the client contacted the eass for advice and was advised on her rights under the equality act 2010 the client was advised on the reasonable adjustment duty under the act the duty to make reasonable adjustments read more case 3 leisure centre at this point the eass wrote to the manager of the leisure centre reiterating what the client would like and the duties which the leisure centre has as a service provider read more case 4 pregnancy and maternity a caller to the eass helpline made a flexible working request while on maternity leave that was declined she wanted to change her hours to look after her third child the employer refused the flexible working request which was subsequently refused at an appeal hearing read more case 5 schools no mobile phone policy a pupil had been off school for a long period of time following a diagnosis of type 1 diabetes he was placed on a pathways to school programme designed to help him smoothly transition back into school life as part of the programme the individual has a care plan that the school has to follow read more view all our partners the helpline advises and assists individuals on issues relating to equality and human rights across england scotland and wales quick links complaints process data protection policy terms of use success stories sitemap other links legal advice cookie policy privacy policy accessibility statement contact us 0808 800 0082 send us an email mon fri 9am 7pm sat 10am 2pm live chat first name last name email address submit