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freshworks uncomplicated software it service customer service skip to main content cut complexity with ai powered service stream refresh virtual summit english english deutsch nederlands français svenska español españa español américa latina português italiano 简体中文 繁體中文 日本語 한국어 polski ภาษาไทย türkçe tiếng việt contact sales login skip to main content products platform resources pricing demo try it free products platform resources demo pricing languages contact sales login try it free join us refresh 2026 uncomplicate your it and customer service freshworks provides enterprise grade ai assisted service software to deliver exceptional customer and employee experiences try it free book a demo trusted by 74 000 businesses worldwide powerful solutions to unlock loyalty efficiency and growth it service management freshservice uncomplicated ai assisted itsm learn more customer service freshdesk omni uncomplicated ai customer service learn more freddy agentic ai that reasons acts and resolves explore freddy ai see what s new designed for ease built for value faster implementation better roi totally transparent costs freshworks delivers enterprise grade performance without the enterprise level complexity 97 csat hello happiness looking for higher satisfaction scores solve more customer and employee issues more quickly and easily people love that see the customer service benchmark report 74 first contact resolution fcr get answers get going agentic ai gives users the freedom to find fix and finish their issues with a click see the freshservice benchmark report 2m average chat resolution solve customer issues sooner ai agents cut the number of tickets to solve you cut your resolution time and boost productivity see the customer service benchmark report 77 faster handling time automate to accelerate advanced ticketing automation and built in ai better faster service has arrived see the freshservice benchmark report join 74 000 companies uncomplicating service delivery view all customer stories automation was one of the driving factors in the selection of freshservice ali chitsaz senior manager global digital workplace read the story freshservice opened up a world of automation we didn t have before it s made our helpdesk processes smoother and more efficient christophe doguet it helpdesk manager read more with freshservice on our side the transportation team can now resolve incoming requests in 15 minutes versus three months james williams senior systems administrator read more we were lucky to be part of the beta trial for freddy ai it was fantastic to have that opportunity and to see the power of what it can do it was truly a game changer for the team simon birch head of customer experience hobbycraft read the story we ve seen significant cost savings in moving from 16 siloed customer support tools to freshworks scott bain group head of customer service frasers group read more get the insights you need employee experience why every organization needs a simplifier in chief unmanaged complexity is dragging down your business reducing friction can help you stay ahead of the pack read more employee experience the cost of complexity on business a new report from freshworks shows how complicated tech stacks and processes are impeding growth draining revenue and making employees miserable read more other resources guides stories and playbooks to support every step of your journey customer service rewired see how ai solves key cs challenges in forrester s freshworks study the cio s itsm playbook explore insights from 225 global it decision makers tap into the power of people ai explore how ai is transforming workplace and it efficiency explore all resources get started with freshworks trial free to try fast to scale take better customer and employee experience for a spin with a free trial of freshdesk or freshservice no credit card required try it free contact sales see rapid impact in action let our product experts show you how freshworks can solve your specific challenges get a personalized walkthrough tailored to your needs book a demo resources learn explore get inspired explore our library of case studies product tours webinars and insights browse more contact freshworks contact us or sales freshworks com company about leadership investors careers customers partners events insights trends newsroom contact support success support training certification services student academy community products what s new freshdesk omni freshdesk freshchat freshservice freshservice for msps freshservice for business teams freshsales freshsales suite freshmarketer freshworks platform freddy ai legal privacy notice site terms cookie policy do not share my personal information security accessibility unsubscribe sitemap 2026 freshworks inc all rights reserved