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faq achilles help menu for buyers for suppliers faq contact us english español norsk bokmål deutsch home faq search for search faq we re committed to providing excellent customer service browse our frequently asked questions to get help and support if you can t find what you are looking for then please contact us directly what information do we need to provide how do we provide it once you ve subscribed we ll send you an online questionnaire to complete this varies according to the industry and region you operate in you can expect to be asked for details about your products and services health and safety management environmental compliance policies quality management supply chain management carbon management corporate social responsibility insurances financial accounts legal compliance as you can see it s a comprehensive process it could be a good idea for colleagues in different areas of your business to start preparing information ahead of time how long will it take to complete the questionnaire if you have the required information to hand it should only take 2 or 3 hours you can refer to our community quick start guides to see what information you ll need and start preparing you ll find this guide in the resources and help section on your community page if you need any help feel free to contact your account manager will we have to provide financial information in most cases yes communities are all about giving buyers reasons to trust you knowing that you re financially secure makes it much easier for buyers to address any questions they might have about continuity as a result you re more likely to assure them what happens once we ve completed the questionnaire we ll then begin the process of validating the information you ve provided once you ve passed your information will be published and made available to the community and buyers will be able to find you in their searches we ll also provide you with stamps and certificates you can use across your marketing materials to let the wider world know about your credentials for more tips on how to make the most of your subscription join our customer success team for a free hour long webinar what if we fail an audit if you fail an audit you have the option to be re audited my company is showing as expired why you may have forgotten to renew your subscription contact your account manager and they ll let you know what to do next if you can t find the details for your account manager then complete this form and we will put them in touch with you what is our supplier id number and where can we find it it s a 5 or 6 digit number it ll be on your welcome email on any of the certificates you ve been awarded and in your company s questionnaire will a subscription guarantee us more contracts no it will put you in front of buyers you might not otherwise have access to and it makes it quicker and easier for buyers to decide to do business with you what s more our customer success team is on hand to help you optimise your profile and make the most of the opportunities in your community we also run networking events that can help you meet valuable contacts face to face with all that in mind there s a good chance you ll win new business but ultimately buyers make the choices not us how do buyers use the system great question especially as we aim to help you see your business through the eyes of buyers join our customer success team for a free hour long webinar to get a detailed demonstration of exactly how buyers use our communities to select their suppliers i submitted my questionnaire can i still edit it not a problem contact your account manager and they ll be able to help you amend it how are fees calculated we have different price brackets depending on how many products or services you want to register above a certain number which varies between communities you can make as many registrations as you like without any change in price can we see the current performance status of the platform yes you can we have a status page that provides live updates on some of our communities you can see the current myachilles status online here to view the uptime stats for myachille splease click here achilles 2025 all rights reserved privacy cookie notice terms of use about us contact us