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bbc help skip to main content technical support subscription support technical support subscription support bbc help we re aware of a small number of reports from active subscribers using the bbc app on iphones ipads and android devices who are being incorrectly prompted to subscribe when trying to access content included with their existing subscription we re currently investigating this issue and working to resolve it as soon as possible for more information including troubleshooting steps visit our faq why does the bbc app ask me to subscribe when i already have a subscription we re aware of a small number of reports from active subscribers using the bbc app on apple devices iphone ipad who are being incorrectly asked to subscribe when trying to access content included with their existing subscription we re currently investigating this issue and working to resolve it as soon as possible for more information including troubleshooting steps visit our faq why does the bbc app on iphone and ipad ask me to subscribe when i already have a subscription how can we help you search categories getting started technical support content availability manage individual subscription manage group subscription apps devices legal data accessibility back to bbc terms of use privacy policy subscription terms thank you for contacting bbc com support by selecting start chat you agree to start a conversation with a bbc virtual assistant powered by generative artificial intelligence this assistant is designed to help with common questions related to your bbc account subscription and access to bbc services you may be connected with a human support representative if your enquiry requires further assistance your chat transcript will be recorded for quality assurance service improvements and the training of ai systems please do not share sensitive personal information or any other data you do not wish to be recorded to learn more about how the bbc handles your data please review the bbc privacy policy start chat no