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cloudjoi support cloudjoi support back to cloudjoi com search for the articles here or browse the categories below search for articles ️ my tickets lost your ticket or didn t receive an email start here what happens if my qr code is scanned more than once what is an e ticket do i need to print my e tickets 5 article s view all getting started everything you need to know before buying your first ticket how to create your cloudjoi account where can i download the cloudjoi mobile app can i buy tickets from unofficial sources 9 article s view all refunds cancellations changes life happens here s what you can do if plans change i cannot attend the event can i receive a refund what happens if an event is cancelled or postponed what is cloudjoi s refund and exchange policy 3 article s view all promotions discounts deals offers and how to use them properly can i apply a promo code after i ve already made a purchase 1 article s view all buy tickets why am i seeing fully queued are tickets still available can cloudjoi purchase tickets on my behalf how does the ticket queueing system work 3 article s view all ℹ️ event info entry rules know before you go what to expect at the event are cameras or video recording allowed at events what if i arrive late to an event 2 article s view all ️ my accounts manage your account settings logins and notifications why can t i change my email address in my account how do i change my cloudjoi id password 2 article s view all 2026 all rights reserved cloudtheatre sdn bhd 1380445 v