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help center gainesville sun help center help center subscriptions become a subscriber manage account information change payment or delivery details subscriber benefits access unlimited news on all your devices receive subscriber only newsletters exclusive content and tons of perks contact us connect with our staff on topics that matter to you via email or request a reprint ads announcements place classified and announcement notices or grow your business with advertising and marketing solutions call us call 1 800 443 9493 hours monday friday 8 00am 5 00pm saturday 7 00am 11 00am sunday 7 00am 11 00am most common questions not a subscriber is there any way to access your content if i m not a subscriber non subscribers will have access to limited content our online site s home page section fronts and advertising products will remain accessible to anyone even without a subscription some content is designated for subscribers only we will continue to sell single copy print editions of the newspaper at retail outlets what subscription options for news and information are offered check out the best gainesville sun subscription offerings at subscribe gainesville com specialoffer can i get home delivery print delivery is available within the newspaper distribution area only based on your location delivery of your newspaper may come through the u s postal service and arrive at the same time as your postal service products benefits your subscription includes mobile app access stay on the pulse with our apps the gainesville com app includes breaking news alerts personalized news feeds with my topics offline reading and immersive vr experiences the e newspaper or premium edition app allows you to access the latest print edition on any device anytime visit your app store to download and get started 24 7 access to gainesville com always get more of the story breaking news and unlimited access to videos photo galleries databases of public documents and more available on your desktop mobile devices and our mobile app download our app through your apple or google play store to personalize your news alerts swipe and scroll through stories faster and bookmark them to save and read later the enewspaper an exact digital replica of the printed edition is available early morning the enewspaper allows you to turn pages save and download articles solve puzzles listen to articles read aloud and more access the enewspaper at gainesville com enewspaper universal access to all enewspapers throughout the usa today network to access other newspapers in cities across the country once inside your enewspaper simply click on other publications on the top navigation bar bonus magazines on various topics of interest available in your enewspaper each edition explores different subjects such as travel food technology and much more newsletters tailored to specific topics our readers want more of newsletters can be sent right to your inbox sign up for one or all of them today at gainesville com newsletters print subscribers exclusive subscribers receiving the printed edition get ad free access to our usa today crossword puzzle you can enjoy daily games by visiting puzzles usatoday com or through the usa today crossword app available on your iphone or android device to take advantage of the benefits above you need to activate your subscription online to activate your subscription visit gainesville com activate enter the email address associated with your subscription and choose a password once activated you can check out the enewspaper a digital replica of the print edition and download articles print out puzzles and games browse past editions and turn on audio storytelling subscription account billing and payments questions what is ez pay our ez pay automatic payment program offers the convenience and security of renewing your subscription by automatic deductions from a credit card existing subscribers can sign up for ez pay by visiting account gainesville com or calling customer service how do i update my credit card or payment information subscribers can update their payment method online by visiting account gainesville com or by calling customer service phone number and service hours are below can i make a one time payment online yes you can do so by visiting account gainesville com why has my subscription rate increased if you are a new subscriber and started your subscription with a promotional rate your subscription rate does increase after the promotional period has ended if you are a seasoned subscriber and your rate has increased we sent you notification about this change but should you have questions about it please contact customer service phone number and service hours are below what are the additional fees on my subscription statement for information regarding what you are being charged please visit aboutyoursubscription gainesville com or call customer service what are premium editions premium editions are an additional section of your newspaper with 12 to 20 full color pages of in depth coverage of the topics that matter most to our subscribers premium editions are published to provide additional information and value for more information about premium editions please visit aboutyoursubscription gainesville com can i get a refund for my subscription payments are non refundable and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle we reserve the right however to issue refunds or credits at our sole discretion if we issue a refund or credit in one instance we are under no obligation to issue the same refund or credit in the future delivery questions what if i don t receive my paper we sincerely apologize for the inconvenience sometimes there are unexpected delays due to production problems or adverse weather conditions we continually strive for excellence and regret any time we let you down if you did not receive your newspaper please report a delivery issue by visiting account gainesville com chat online with an agent by clicking on the link below or calling customer service phone number and service hours are below as part of your subscription you can view your newspaper online at gainesville com enewspaper the enewspaper allows you to turn pages save and download articles solve puzzles listen to articles read aloud and more how do i pause my newspaper delivery for vacation as a subscriber you can schedule temporary holds by visiting account gainesville com chat online with an agent by clicking on the link below or calling customer service phone number and service hours are below a temporary hold can be set up for up to 30 days through our automated system the digital portion of your subscription will continue so you will have full access to gainesville com at anytime from anywhere to stay on top of the news that matters most how can i change my delivery address you can update your delivery address by visiting account gainesville com chat online with an agent by clicking on the link below or calling customer service phone number and service hours are below why is my newspaper now being delivered by the us postal service in some areas we ve had ongoing challenges with our newspaper delivery caused by a variety of economic factors in these instances we have partnered with the local united states postal service if you receive your print edition via the us postal service your print edition will be delivered with your daily mail service however when there is no postal delivery such as federally recognized holidays your newspaper will be delivered the next day there is postal delivery available online questions how do i activate my subscription visit gainesville com activate enter the email address associated with your subscription and choose a password once activated you can check out the enewspaper a digital replica of the print edition and download articles print out puzzles and games browse past editions and turn on audio storytelling what should i do if i m having trouble signing in to my account if you purchased your subscription online you set an email address and password when you completed your purchase if you no longer remember the password try clicking on the forgot password link on the sign in page to trigger an email with a link to reset your password what should i do if i no longer have access to the email address associated with my account if you no longer have access to the email address you used when you set up the account please call customer service or chat online with an agent by clicking on the link below or calling customer service phone number and service hours are below how can i unsubscribe from newsletters visit gainesville com newsletters and deselect the newsletters you wish to no longer receive how can i unsubscribe from emails when you receive an email from us scroll to the bottom of the email and click unsubscribe complete the required steps please allow 2 3 weeks for our systems to update your request how do i access content in the app after i download it sign in to your account in the app to unlock your unlimited access how do i link a subscription purchased through an app store if you purchased a subscription through an app store you will need to link your app purchase in order to have full access to our desktop and mobile website in addition to our app if you do not link your subscription you will not be able to access unlimited stories subscriber only content and the enewspaper on our desktop and mobile website and enewspaper app to link your subscription please follow the directions below ios open our app that you purchased a subscription for click on the settings gear icon in the top right corner of the screen click create account and follow the instructions to make a profile android open our app that you purchased a subscription for click on the settings gear icon in the top right corner of the screen click create account and follow the instructions to make a profile once you have created your account please use these credentials to sign in on our desktop or mobile website for full access to your subscriber benefits disclosures where can i find the terms conditions of my subscription you can easily find the terms and conditions for your subscription by visiting aboutyoursubscription gainesville com how can i cancel my subscription you can cancel at any time by calling customer service at 1 800 443 9493 residents living in california georgia maine new york oregon vermont and virginia can cancel online by visiting their account management page once logged in to the website can i get a refund for my subscription payments are non refundable and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle we reserve the right however to issue refunds or credits at our sole discretion if we issue a refund or credit in one instance we are under no obligation to issue the same refund or credit in the future help terms of service privacy policy california notice at collection your privacy choices copyright gannett 2026