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new belgium brewing help center new belgium brewing help center welcome to the new belgium help center thanks for visiting our help center we are here to help on this page you will find several articles that answer questions that we most frequently receive the handy search bar should help you find what you are looking for too if not feel free to send us a message by filling out our contact form and someone from our customer service team will get back to you knowledge base new belgium brewing new belgium brewing help center recent articles common issues when redeeming national rebates as a reminder new belgium rebates are managed by third party companies here are some commonly seen issues to check before reaching out to customer support 1 receipt submission is from a non participating state 2 the photo of the receipt is new belgium beer rebates rebates are managed by third party companies which limits the extent to which we at new belgium can assist you with rebate issues however we can offer some tips to help you get started in the right direction first please know that rebate offers do you sell gift cards we have gift cards for sale for a physical gift card to use in our liquid centers visit our fort collins colorado or asheville north carolina locations for an email gift card follow this link here gift cards are only valid in person in our do you sell gift cards we have gift cards for sale for a physical gift card to use in our liquid centers visit our fort collins colorado or asheville north carolina locations for an email gift card follow this link here gift cards are only valid in person in our returns exchanges shipping and more when can i expect to receive my order do you offer expedited shipping while we don t offer expedited shipping orders are packed and shipped within 3 5 business days and generally arrive 2 3 days after that business days are monday through friday popular articles how do i find new belgium beer near me don t live near one of our breweries we distribute all across the us we recommend starting your search with our beer finder this information is populated by our distributors and is a great way to track where your favorite new belgium beer is being asheville room rentals and private events please head over to the private events page and fill out your information on the room rental request form provided our brewhouse private events team will respond to you from there packaging codes and best by dates one of the keys to becoming a savvier beer drinker is understanding where to find best by dates and packaging codes for one you can determine how old your beer is and what the optimal window to consume it is these codes can also supply important merchandise if you can t make it to one of our on site stores you can shop online at the new belgium online store and for those who like to live rangerously check out our voodoo ranger vootique with limited edition voodoo ranger merch and fun want to fort collins brewery tours we offer a wide variety of tours of our brewery so guests can choose their adventure level fort collins brewery tours new belgium brewing each tour includes sampling of our world class beer for those who are 21 all ages are welcome to tour but