Meta tags:
description=HelpSpot is help desk software that turns email chaos into organized support. Simple ticketing, powerful automation, and self-hosted or cloud deployment.;
keywords=help desk software, customer support, ticketing system, customer service software;

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Text of the page (random words):
thcare hosting us cloud hosted in secure us data centers eu cloud gdpr compliant eu hosting self hosted your servers complete control philosophy beyond a shared inbox single assignment human first support simple pricing resources support get help with helpspot sales talk to our team blog latest insights and updates what s new latest features and improvements professional services expert implementation help get started product tour see helpspot in action free onboarding get up and running quickly switch to helpspot compare and migrate easily close menu platform features ticketing reporting analytics satisfaction surveys automation helpspot ai self service knowledge base branding customization api webhooks solutions internal support it service desk hr service desk maintenance departments customer support b2b customer support b2c customer support enterprise support headless support government resources support sales professional services blog what s new tour pricing results account manage account contact sales contact support 845 533 5044 start free trial help desk software turn support email chaos into clarity the help desk software tool that brings order to your inbox start free 21 day trial contact sales trusted since 2005 21 day free trial cloud or self hosted does what email can t saved our customer service gets us out of jams the right tool for the job made our lives easy a great tool it s invaluable it s awfully good a great product provides fantastic support huge time saver bang for the buck it just makes sense the best helpdesk does what email can t saved our customer service gets us out of jams the right tool for the job made our lives easy a great tool it s invaluable it s awfully good a great product provides fantastic support huge time saver bang for the buck it just makes sense the best helpdesk built for every support team whether you re supporting employees or customers helpspot adapts to your unique workflow internal support it service desk route tickets to the right tech automatically track hardware issues prioritize urgent requests and maintain clear visibility across your entire it help desk operation explore it service desk internal support hr service desk handle sensitive employee requests with proper access controls automate routine inquiries while keeping confidential matters secure and organized explore hr service desk customer support b2b customer support give enterprise clients the attention they deserve smart escalation crm integrations and sla tracking explore b2b customer support customer support b2c customer support handle high ticket volumes efficiently route common requests instantly provide easy self service and manage complex customer issues explore b2c customer support internal support maintenance departments turn maintenance emails into trackable work orders use custom fields to track location and more set urgency levels and keep facilities running smoothly explore maintenance departments customer support enterprise support coordinate support across multiple teams with unified workflows maintain compliance standards enforce security protocols and scale seamlessly as your enterprise grows explore enterprise support trusted by industry leaders customer since 2009 today pre iphone customer since 2006 today customer since 2009 today customer since 2012 today customer since 2008 today customer since 2008 today customer since 2010 today customer since 2011 today customer since 2017 today customer since 2008 today from chaos to clarity every request flows through helpspot email portal api all managed in one place with clear outputs inbound channels email portal api helpspot central engine outcomes replies reports docs email microsoft google portal contact forms api custom apps helpspot engine fast replies happy customers deep insights better data self service 24 7 support unlimited mailboxes 1 unified inbox 0 missed requests leave the shared mailbox behind email ticket in minutes transform any email into a trackable ticket instantly set up in minutes not days every message gets tracked nothing falls through the cracks jd mk al 1042 open sk 1043 open jd 1044 open al clear ownership collision detection no more confusion about who s handling what automatic assignment ensures every ticket has an owner while collision detection prevents duplicate replies 4521 login issue jd owner jd mk 2 viewing reporting you can act on make data driven decisions with real insights track response times resolution rates and agent performance export any report to share with stakeholders 1 2h avg response 96 resolved last 5 days slas saved replies knowledge base everything you need for efficient support in one place set response time targets use pre written templates for common issues and empower customers with self service options sla tracking 4521 login issue 2h 15m remaining on track 4519 billing question saved replies search templates password reset billing question welcome new user knowledge base search articles getting started 1 2k account settings 847 troubleshooting 634 everything you need in your help desk software nothing you don t watch the tour unified email management connect unlimited inboxes office365 gmail imap manage them all from a single threaded interface that feels just like email but smarter support billing sales jp can t reset my password 3 replies 12m ago open sla 2h mk billing question 1 reply 45m ago open sla 4h as feature request exports new 1h ago new sla 8h tl login issue resolved 3h ago closed 3 open 1 closed all inboxes synced power rules automate the boring stuff escalations auto replies and assignment routing happening in the background trigger when ticket age 24 hours and where status open then assign to manager escalate tier_2 send slack notification notify support alerts add priority tag tag urgent executed 247 times last 30 days crystal clear data make decisions based on facts not feelings 124 resolved 2 3h avg response mon sun customer portal reduce ticket volume by letting customers help themselves publish knowledge base articles and let users track their own history kb article explore portal built for how you actually work view the tour instant email conversion f 01 instant email conversion every email becomes a trackable ticket automatically set unique auto replies and signatures per mailbox while maintaining unified oversight explore shared inbox never miss deadlines f 02 never miss deadlines monitor response and resolution times against your slas get alerts before breaches happen not after customers complain explore automation capture what matters f 03 capture what matters add 11 field types that appear only when relevant from dropdown lists to regex validation collect exactly the data you need explore ticketing crm data instantly f 04 crm data instantly pull customer information from any external system in real time see purchase history account status or hr records in one click explore integrations handle surges effortlessly f 05 handle surges effortlessly update hundreds of tickets simultaneously during outages categorize assign or respond to multiple requests in seconds not hours explore ticketing full api f 06 full api access all your data via our rest api or connect ai agents like claude and chatgpt with our mcp server explore developer tools support without borders f 07 support without borders translate tickets and responses into 40 languages instantly serve global customers in their preferred language explore ai tools connect everything f 08 connect everything link helpspot to 5 000 apps without code sync with your crm chat tools or project management automatically with zapier explore integrations ready to simplify your support start 21 day free trial contact sales response management never start responses from scratch create perfect replies from your library of proven templates stop typing the same responses over and over build a library of proven responses that work complete with smart variables that automatically insert customer names order numbers and custom fields tag templates by topic share across departments and deliver consistent messaging at scale your entire team stays in sync with instant updates to the response library smart variables pull in customer data automatically share top performing responses across all departments lightning fast search finds the perfect response instantly insert responses instantly with keyboard autocompletion ai draft the config file was wrong changed the setting and restarted should work now lmk expand translate change tone polished hi sarah i ve investigated the issue you reported the root cause was an incorrect configuration setting i ve updated the configuration and restarted the service everything should be working correctly now please let me know if you run into any further issues ai powered ai that works inside your help desk built in ai handles the busywork so your team can focus on customers helpspot s built in ai takes on repetitive work so your team can focus on the cases that need them transform replies translate tickets categorize requests and summarize long emails no separate api key required basic ai is included with every plan at no extra cost transform tone length and language of any reply with one click auto categorize incoming requests summarize long customer emails into concise briefs translate tickets and responses into 40 languages instantly it s hard to imagine going back to a standard email client helpspot helps us keep 50 000 vehicles on the road worldwide louwrens van deventer freeway fleet systems satisfaction surveys know how customers feel after every request built in surveys measure satisfaction right where you work how do customers feel about your support stop guessing built in satisfaction surveys email customers automatically after their requests close and every score flows into reports filters and automation rules track sentiment spot trends and follow up on bad experiences before they become lost customers no third party survey tools required three scoring types csat customer loyalty and thumbs up down automated delivery a few days after requests close trend and per response reports with csv export route or escalate automatically based on scores explore satisfaction surveys sent after request closed via support acme com how satisfied were you with the support you received 1 2 3 4 5 4 7 avg score 342 responses survey trends customer arrives how do i change my billing plan browses table of contents finds the answer billing plans managing your subscription view current plan change your plan cancel subscription no ticket needed answer found issue resolved self served knowledge base help customers help themselves a self service knowledge base that actually gets used most knowledge bases fail because nobody writes the articles helpspot s simple wysiwyg editor makes publishing easy and the book format organizes everything into books chapters and pages with a scannable table of contents customers find answers and move on no ticket needed a good knowledge base can reduce support volume by 20 or more books chapters and pages instead of just a search box ai turns solved tickets into draft articles ready for review rich editor with images attachments and tables helpfulness ratings and search tracking reveal content gaps public books for customers private books for internal docs explore knowledge base common questions straight answers no sales pitch need more detail talk to our team why should i choose helpspot over other help desk software we ve been in business since 2005 twenty years of refining help desk software based on real customer feedback we re privately held with no debt which means we answer to customers not investors no hidden costs no surprises when teams choose helpspot they stay companies like vonage epson and the university of michigan have used us for over 15 years what makes helpspot the best help desk software best depends on your priorities if you value stability we ve been profitable since 2005 with no investor pressure to chase features you don t need if you value simplicity every plan includes all features at one price no tiers or add ons if you value flexibility cloud and self hosted cost the same and you can switch anytime if you value support we maintain a 99 satisfaction rating with real humans available by phone the teams that choose helpspot tend to stay vonage epson and the university of michigan have used us for over 15 years how much does helpspot cost simple annual pricing starting at 899 year for 3 agents every plan includes all features no tiers no add ons no per ticket charges ai features are included at no extra cost cloud and self hosted are the same price non profits and academic institutions get 15 off switching from another vendor we make it easy see pricing details can i try helpspot before committing yes start with a 21 day free trial no credit card required full access to every feature if you purchase and aren t satisfied we offer a 90 day money back guarantee every trial includes free onboarding support from our team how fast can we get started most teams are up and running in under 30 minutes connect your email create a few categories invite your team and you re done no complex implementation or lengthy onboarding required if you need help our support team is available by phone 845 533 5044 or email can helpspot handle our volume yes our largest customers have processed over 10 million tickets and 50 million emails organizations like the us space force northrop grumman and warner music group rely on helpspot whether you have 3 agents or 300 the software scales with you do you offer self hosted or just cloud both at the same price choose us cloud aws us east eu cloud aws frankfurt for gdpr compliance or install on your own servers self hosted customers get full database access and can run completely offline behind their firewall learn more about hosting options what kind of support do you provide real human support via email phone or contact form we maintain a 99 customer satisfaction rating call us directly at 845 533 5044 free professional onboarding is included with every account and we offer training sessions for your team customer stories thanks to helpspot we have total visibility of our support process faster response times and more satisfied customers we save 100 hours of staff time every month teagan west customer service manager the silent partner read full story warner music group helpspot is our astromech droid that gets us out of a lot of jams jeff stephenson warner music group american red cross helpspot has made our lives so much easier it is not just a product for us it is a way of helping to ensure our users have a great experience brandon wilch american red cross digicert after switching to helpspot our 18 person support team feels like it gained an invisible full time employee paul tiemann digicert bio fire defense this has been the be...