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description=Find the answers to all of your frequently asked questions about webinars, webcasts, and virtual events in WorkCast s FAQs. Learn more online today.;

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faqs, online, and, workcast, event, basics, attending, events, pricing, packages, technical, requirements, functionality, presenter, find, answers, general, information, quickly, get, in, touch, we, can, help, about,

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tional details upon request can i limit who accesses my online event you can restrict and open access to your webinar or online event within the workcast studio by using the status lock session pod this allows you to manually open or lock access to your main webinar page prior to the event without restricting users from registering for the event so if users click the join event button when the event is locked they will be directed to a holding page with a customizable holding message however you can use the lock bypass key to allow hosts or presenters to manually access the page alternatively you can open and limit access to the event by utilizing the lock schedule set up function so you can schedule the specific date and time in which the main event page is available to users workcast functionality how do i create an on demand event you can create an on demand webinar within the workcast platform once you have run your live event by following these simple steps navigate to events in the top navigation and you will see a bar across the top of the page showing the sessions available to publish as on demand navigate to your chosen event session and click the create on demand button you have now created an on demand session within the event you will notice that there are now 2 sessions in your event and you are editing the new on demand session click publish on demand to make the on demand event active your event is now available on demand to audiences on the same url as the earlier live event how do i embed my webinar on my website to run a live or on demand webinar on your own website or landing page you must first ensure that you have your event set up within your workcast account complete with slides and audio if you are a producer license holder you must add your domain where your embed code is being placed in your account by following these steps log into your account click into the cog on the right hand side a drop down list will appear so click administration you will then see manage domains then click in to manage domains add your domain e g your website domain https myevents workcast com you add myevents workcast com the next step applies to both present and producer license users you can add the embed code to your website by doing the following log in to your workcast account and navigate to the events tab head down to the event setup section and click on event experience click on the document icon on the right hand side you ll see a pop up titled event session embed so select your embed code type i e standard integration or you marketing automation integration program choose your embed code domain and select the domain you wish to embed on from the dropdown list once you have chosen these two options the embed code html will generate in the text box below select all and copy to clipboard option and paste this into the section of your website you wish to embed your event can i replay my webinars yes as well as running live events producer users can create scheduled webinar replay or simulive events simulive events use pre recorded media to stream your webinar at a scheduled time so you ll need to set them up as a live event but there is no real time interaction between the audience and the event organizer or presenters learn about why you should run simulive events on our blog how do i use polls in my webinar presenters can set up and conduct polls in their webinars by adding a poll to your webinar navigation within the workcast platform you must then submit the polling question you wish to ask the audience along with the set of potential answers in any of the following formats checkbox list dropdown list radio list text field you can make answering these polling questions mandatory by selecting the option is required you can use polls during both pre recorded and live webinars however if you re using the function during a live webinar you just need to make sure that the event polls pod is displayed within the workcast studio how do i upload my own splash image one of the benefits of workcast s platform is that you can customize it to include your own company s branding one way in which you can do this is to upload your own splash image as it s the gateway to your event and the first thing your audience sees when they click through to the auditorium you can upload your own splash image by following these simple steps for an individual event click event experiences extras tab press splash upload at the bottom upload your image either from your library or personal computer save the changes for your entire account click the account settings cog top right press edit my profile administration select account splash image choose your splash image and save changes does workcast provide webinar integrations yes workcast has an advanced data mapping engine that allows our webinar platform to integrate with your marketing sales platform our platform integrates with hubspot eloqua marketo and salesforce which means that data like event registration attendance data and engagement metrics can be pushed directly to your marketing platform once you re logged into the workcast platform you can connect directly to your marketing sales platform and manage all your event connections does workcast provide event reporting yes workcast s webinar platform provides all users with event and channel reporting for your online events our events reporting feature allows you to view your webinar metrics via an online dashboard which is downloadable top level event statistics you ll receive from the events reporting include the following registrations registration page visits registration conversion rates attendees attendee page visits attendee to registration conversion rate average event engagement channel reporting is only available on producer and enterprise licenses and allows you to group events into a single location or channel and then run a report to compile of list of statistics which can be used for comparison reports with our channel reporting feature you ll receive metrics for attendance figures auditorium referrer breakdown average viewing duration data capture form page hits data capture form referrer capture documents and links clicked graded polls results known anon attendance figures poll results what are the image specifications for my webinar there are multiple images that you can customize to suit your branding which includes your logo partner logo splash images background images and email banner images for best results we recommend that you optimize images to meet our suggested image best practice sizes and formats company logo a transparent png or jpeg at least 500px wide background images either a transparent png or jpeg at least 2 100px wide x 1000px high email banner images png or jpeg 600px wide splash image 16 9 aspect ratio jpeg or png recommended size 850px wide x 478px high registration page banner images jpeg or png at least 1 200px wide if you re unsure whether your chosen images are images for best results you contact us to speak to an expert from our design team who will provide you with image best practice advice for you how do i add a partner logo or image to my webinar you can add a partner logo or image to the live event registration or auditorium page of your webinar by following these simple steps navigate to event experience extras tab documents and links and click add a pop up will appear so choose file and select the image you want press the save button copy the url generated when you press save and navigate to the tab you want to add the content i e registration or auditorium page and click the content box click on the image button second from the bottom left a pop up will appear so paste the url that you have copied from the documents and links section click ok then press save on the green bar and preview your page check the image looks okay do workcast events have breakout rooms yes if presenters wish to speak amongst themselves in private our online events platform allows you to move to a breakout room to do so as the audio is not broadcast to the audience presenters can move to the webinar breakout room at the touch of the button by hitting star on their phone can you use virtual booths during online events during our virtual events and trade shows you can set up virtual booths for your sponsors webinar sponsorship is an effective way in which to generate revenue from your virtual events and the audience can access these sponsor booths from the virtual exhibition hall these sponsored booths allow users to access a mixture of content including promotional videos graphics links and more sponsors can also interact with audience members via a live chat or q a function within their virtual booth presenter faqs i don t want to do my event live because i m nervous is there an alternative we understand that hosting a live event can be nerve racking which is why we offer a pre recorded or simulive webinar option with our pre recorded webinars you can record your live presentation from anywhere without specialist equipment and you can redo audio transitions and more if you re not happy with them the only restriction with pre recorded webinars is that if you want to do a live q a you will need to dial into the phone number provided by the platform when the slideshow finished playing to answer the audience s questions can presenters use their webcam during webinars as well as presenting your webinar live you can broadcast your webcam during your webinar presentation when creating a new event or modifying an existing event ensure the presentation type is selected as one of the following options before launching the workcast studio to connect your webcam slides webcam slides will always be displayed to your audience with room for up to 3 presenters webcams to be displayed alongside slides slides full screen webcam switch between displaying full screen slides or full screen webcams to your audience at different times how do i use my webcam during my webinar if you want to enhance your webinar and create a more interactive experience for the audience then you can choose to broadcast your webcam during the event you can do this when creating a new event or modifying an existing event by selecting the following presentation type options before launching the workcast studio slides webcam slides full screen webcam slides screenshare once you have chosen your presentation type it s time to set up your webcam and microphone firstly ensure that your desktop computer or laptop has a fully working microphone and webcam and that you are using a high quality headset our camera microphone uses webrtc streaming technology so if you are connecting your webcam you need to ensure you are using the latest versions of either google chrome mozilla firefox or opera your webinar will always begin in slide mode so once you re in the present tab and are broadcasting to your audience hit the webcams button to swap views and share your webcam can i share my screen with attendees yes you can share your screen or even your webcam with attendees during your webinar presentation to enhance the event experience screenshare within the workcast platform uses your browser to share your desktop application or browser tab however the function uses webrtc so it needs to be used in conjunction with the latest versions of google chrome if you haven t shared your screen in an event before you ll be prompted to add the google chrome workcast screenshare extension once in the workcast studio media hub and my connections tab in order to share your screen with the audience during your webinar how do presenters connect to the workcast webinar platform for presenters who are looking to connect to a webinar within the workcast platform you can do so by sending your presenters their login details directly from the workcast platform simply click on the email login details button above the presenter information in your session and choose the presenters you wish to email next presenters will need to select their audio microphone or dial in via a bridge phone and webcam options to connect to the platform in the my connections pod where multiple presenters can connect simultaneously before presenting their webinar how do presenters dial into the webinar all webinars and online events are set up with a telephone dial in number so you can dial in from any global location including the uk us and internationally to dial into your event as a presenter you need to follow these easy steps dial 1 or dial 2 or one of the international dial in numbers enter the session pin dial the user pin when prompted presenters can also hit the star on your telephone to move into a breakout room where you other presenters can join also via telephone this allows presenters to talk among themselves without the audience overhearing as it s separate from the main audio room can my webinar attendees dial in workcast provides a best in class viewer experience including direct video and audio streaming to the audience experience as well as full mobile device support audience dial in isn t required for your audience to enjoy the event but if it s a requirement for your business it can be added to your event the workcast customer success team can provide additional details cost variable based on the number of dial ins audience geographical location all events are set up with a presenter dial in number this allows presenters to dial into the event from any global location us and uk numbers are provided as standard and others are available presenters also have easy options to move to a breakout room to speak in private is there an attendee limit for my webinar it depends on what package you go with but our most popular package accommodates 5000 attendees don t worry if you need more we can accommodate more just make sure you mention it when you are signing up and our team can create customize a package for you is there a limit on the number of webinars i can run no there is no limit to the number of webinars you can run in a month with any of our webinar licenses so regardless of whether you re using our presenter producer or enterprise webinar package you can run as anywhere from 1 webinar a month to 3 webinars a day if you like there is no limit to the number of webinars you can run but there is a limit to the number of live webcasts and virtual events so in these cases we suggest you speak to one of our experts about any additional costs required to run these what if my attendees have poor internet connection to view any webinar on our platform your attendees will need a good internet connection if your attendees have a poor internet connection then they could experience buffering or pauses in their event experience generally this could be because your attendees are sharing bandwidth with other devices or are connecting to your internet router via wi fi and the signal quality is poor...