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Text of the page (random words):
getting started guide students information technology services skip to the end of the global utility bar the university of north carolina at chapel hill accessibility events libraries maps departments connectcarolina unc search skip to main content information technology services submit search toggle navigation information technology services services project portfolio its news about senior leadership its divisions its locations its policies standards and procedures quarterly reports it governance groups student employment connect with its safe computing getting started employees students ai tools at carolina software development navigator home getting started guide students getting started guide students carolina computing initiative cci the carolina computing initiative cci helps ensure students have access to high quality and affordable technology that fulfills the university s laptop requirement received your laptop use the buttons below to set up your computer deciding whether to buy it s never too late to get the cci benefits onsite authorized repair deep discounts access to loaner machines and more visit cci for details lenovo setup apple setup get help secure your account carolina key protect your account with carolina key carolina key replaces your password and duo with device based authentication like facial recognition pin or fingerprint scanning and works on web based systems and services protected single sign on such as canvas and connectcarolina carolina key is easier for you but harder for hackers register your devices at carolina key 2 step verification at unc chapel hill we use two authenticators microsoft and duo to protect your accounts visit 2 step verification to set up both services microsoft 365 formerly office 365 has multi factor authentication built in some other services also use microsoft to authenticate other campus services including vpn and connectcarolina use duo security to confirm your login get connected wi fi wi fi is everything enroll your device with eduroam for secure and encrypted wi fi on campus and at more than 10 000 hotspots worldwide if you need wi fi on a device that s not compatible with eduroam like a gaming console or smart tv use unc psk the unc psk network password changes annually by comparison enrolling your device in eduroam installs a four year certificate hello heels mobile app formerly carolinago the hello heels app is a must have for campus resources including dining hours transit schedules events maps quick links and more search hello heels in the app store or google play canvas canvas is unc s online course management system and you ll use it many many times throughout your student career customize your canvas experience with the yuja panorama accessibility assistant panorama automatically offers course content in alternative formats including audio tagged pdf braille multiple languages and math formats zoom meeting online for class sign into your unc zoom account before joining your zoom meetings see tips for attending class in zoom panopto you may need to watch videos for class through panopto the university s centrally supported video storage and management system sign into unc panopto to create your account note that to access your course videos you must click on the panopto tool in the canvas course productivity apps email get to know heelmail it s your go to spot for checking your email and calendar throughout the semester most official university services will default to your unc email so check it often you can install the outlook app on your phone for quick access on the go while it s essential to use your unc email account you won t be able to keep it after you graduate and are no longer affiliated with the university it s a good idea to maintain a personal email account for banking shopping social media and non university correspondence storage onedrive is available to all students it s a great spot to store and share your files carolina print hub formerly cci printing wondering which printers are up and running need to find the closest printer in a hurry curious about your printing allotment learn more about the carolina print hub the printing map is available online also mobile printing is available virtual lab with virtual lab use your device to access programs normally found only in computer labs and libraries like stata spss sas and dozens of others note if you are off campus or not connected to the campus network wired eduroam or unc psk you must connect to the cisco secure client vpn before accessing the virtual lab in citrix workspace be accessible unc chapel hill believes everyone deserves the opportunity to succeed and participate in a welcoming environment this includes creating an inclusive digital experience connect with the digital accessibility office to learn how to make the digital content you create on behalf of the university like websites social media video and more accessible for all tar heels top 5 it help articles have one of these common tech challenges connecting to eduroam downloading and installing microsoft 365 printing installing vpn what is 2 step verification be creative and keep learning free adobe creative cloud adobe creative cloud is available to all students for no additional cost visit adobe at unc to request your license which includes free access to adobe stock images and some adobe firefly ai tools linkedin learning linkedin learning is also available to all students need to learn excel for class maybe how to edit a video or just some tips for public speaking linkedin learning has online classes for any skill you need to pick up or refine ai tools at carolina across campus tar heels are exploring generative ai and finding innovative uses for teaching learning work and play its provides campus with centrally supported ai tools including microsoft copilot with data protection and zoom ai companion when you use these or any ai tools reference university generative ai resources for learning which includes guidance on using ai appropriately wordpress websites create a website in under a minute need a website for class a student org or just for fun tarheels live makes it easy to create a wordpress website connectcarolina from registering for classes to checking grades to taking care of financial aid connectcarolina is the hub for your most essential to dos as an enrolled student bonus a simplified version is available in the hello heels app stay safe and secure it policies when you use university it services like wi fi and email you agree to abide by unc it policies take a few minutes to read relevant policies with acceptable use and copyright information at the top of your must read list emergency alerts alert carolina is our emergency alert system from timely and weather warnings to serious campus situations visit connectcarolina to make sure your info is up to date lastpass making long and strong passwords or better yet passphrases is a key part of keeping your accounts safe generate and store passwords securely with free access to lastpass premium read more about lastpass at unc or sign up for a new account phishing and email security don t get snagged by a phishing emai l phishers target the university and you daily trying to trick you into sharing your password or other valuable information as the semester begins look out for job scams c riminals target students and use the lure of easy and high paying campus jobs to steal your money or identity remember that if it sounds too good to be true it probably is want a second opinion contact the its service desk when you know it s a phish use the report phishing button in outlook t his alerts microsoft to review and potentially remove the message from other inboxes to help keep carolina safe contact the service desk the its service desk is centralized support for students faculty and staff who need tech help choose the method best for you chat with us live agents available 8 a m 5 p m monday friday call 919 962 help 4357 available 7 a m 7 p m monday friday in person 1506 frank porter graham student union open 8 a m 5 p m monday friday email support help unc edu accepted only from unc email accounts tickets confirmed by email resources policies its employment opportunities its commons internal connect with tech at unc its news tech connect newsletter 2026 information technology services