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description=Mend is the operations platform CCBHCs use to meet access standards, protect PPS revenue, and hit follow-up measures — self-scheduling, automated outreach, an AI coordinator, and analytics that work alongside your EHR.;

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Text of the page (random words):
ccbhc software for patient engagement access no show reduction mend platform access expand reach fill schedules engage reduce no shows activate patients coordinate predict risk surface opportunities signal analytics measurement based care who we serve ccbhcs cmhcs fqhcs the mend experience integrations bulletin blog operational insight for behavioral health news press releases awards and coverage pricing login schedule a demo built for certified community behavioral health clinics the ccbhc model pays you to see patients mend makes sure they show up certification sets a clock on access ties revenue to completed encounters and grades you on whether patients come back mend sits between your ehr and your patients and does the chasing your front desk cannot keep up with so the schedule you built on monday is the one that happens on friday see it for your organization how the platform works the operating reality certification is an operations problem the clinical services are the reason you became a ccbhc the operating requirements are what make it hard to stay one and every one of them turns on whether a scheduled patient is actually in the room 01 access standards with a clock samhsa s criteria expect a routine new patient to receive an initial evaluation within 10 business days of first contact urgent needs within one and crisis response around the clock a missed intake is not a gap in the schedule it is a standard you are no longer meeting 02 prospective payment turns every no show into a whole encounter lost under pps 1 or pps 2 you are paid per qualifying day or month of service when a patient does not arrive there is no partial payment no makeup billing and the clinician s hour is gone at 20 no shows one in five paid encounters evaporates before it starts 03 quality measures that depend on the follow up visit follow up after hospitalization fuh and after an ed visit initiation and engagement of treatment iet depression screening and remission the measures your state reports and your quality bonus payments ride on are operationally whether someone reached the patient and got them back in within the window 04 care coordination across organizations you do not control hospitals crisis teams fqhcs and dcos hand you patients at their most likely to disappear moment coordination criteria require you to receive them reach them and schedule them usually within seven days of discharge 05 a staffing plan written for a workforce that keeps leaving front desk and care coordination roles turn over fastest every manual reminder call every hand dialed waitlist every intake packet on a clipboard is a staffing cost you re pay each time someone new sits down 06 growth with the same operating bar new demonstration states and expansion funding mean more clinics more sites and more patients under the same criteria the bar does not scale down for a clinic that just opened its fourth location where mend fits mend s four products against the six program areas mend is not an ehr it runs alongside the one you have and works the space between the schedule and the visit where ccbhc revenue and ccbhc measures are actually won or lost mend access self scheduling waitlist meet the 10 business day standard and keep it met real time self scheduling from your website texts and referrals plus automated waitlist fill that turns a cancellation into someone s first appointment before the slot goes cold mend customers see provider utilization rise 33 explore access mend engage reminders intake screeners patients arrive confirmed consented screened and ready multi channel confirmations digital intake and consent insurance capture and phq 9 gad 7 and other screeners completed before the visit feeding measurement based care and the clinic collected measures instead of eating the first fifteen minutes explore engage mend coordinate ai coordinator reach the patient most likely to disappear in the window that counts an ai coordinator that predicts which appointments will fail does the outreach reschedules and escalates to your staff when it should including the follow up visits your measures count once they are on the schedule automation you dial up or hand back per workflow explore coordinate mend signal analytics prediction know your friday on monday by site and by provider no show rate utilization completed follow up visits and screener completion in one place ahead of the state report rather than after it included with every mend deployment explore signal signal is included with every deployment adding coordinate unlocks mend s contractual 1 1 roi guarantee what mend is and what it isn t 7 4 average no show rate across mend customers down from 20 mend platform data 33 provider utilization after deploying mend mend platform data 200k monthly revenue recovered at easterseals morc easterseals morc case study 3 000 additional patients served annually no added headcount easterseals morc case study questions ccbhc leaders ask straight answers the questions we hear from certified community behavioral health clinics evaluating mend answered the way we answer them in the room is mend an ehr for ccbhcs no mend is an operations platform that runs alongside your ehr it handles everything between the schedule and the visit outreach confirmation intake self scheduling waitlist fill no show prediction and follow up and writes back to the record mend integrates with the ehrs ccbhcs run on including qualifacts carelogic credible netsmart streamline welligent continuumcloud epic nextgen eclinicalworks and oracle health how does mend help a ccbhc meet access standards mend access lets new and returning patients book real time from your website a text or a referral link and automatically offers cancelled slots to waitlisted patients so a routine new patient can be seen inside the 10 business day standard without the front desk dialing a waitlist by hand does mend help with ccbhc quality measures like fuh on the operational side once a follow up visit is on your ehr schedule mend coordinate predicts whether the patient will make it and does the outreach to get them in the room mend signal shows which scheduled follow ups and screeners are completed by site and provider so you see gaps before the state report does mend does not calculate the fuh measure itself that comes from claims and it does not replace your state s reporting system what no show rate do ccbhcs see with mend across mend customers the average no show rate is 7 4 down from the 20 rates typical of behavioral health organizations before mend a 63 reduction under prospective payment each avoided no show is a full encounter of revenue retained does mend work with behavioral health councils and associations yes the oregon council for behavioral health selected mend as a statewide partner giving its more than 60 member organizations access to the platform on member terms mend also works with individual ccbhcs and multi site systems directly how is mend priced for a ccbhc choose engage access or both signal is included with every deployment adding coordinate unlocks mend s contractual 1 1 roi guarantee pricing scales with your organization not per message see the pricing page for how it works further reading 211m in new ccbhc funding and the operational bar that comes with it ccbhc readiness is an operations problem 8 steps you can take today to boost your cmhc ccbhc revenue oregon council for behavioral health and mend announce statewide partnership see it with your schedule your ehr a demo walks through a ccbhc s actual week where the no shows are what fills what gets paid schedule a demo watch one patient s journey behavioral health s operations partner built for ccbhcs cmhcs and outpatient behavioral health organizations schedule a demo product families access engage signal coordinate the platform the mend experience integrations who we serve ccbhcs community mental health centers fqhcs what is mend company about blog news media kit resources pricing contact login legal privacy policy patients privacy policy website terms of service patients terms of service providers opt out preferences trademark guidelines 2026 mend all rights reserved behavioral health s operations partner hipaa compliant